Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
Copyright © 20168 John Wiley & Sons, Inc. TB 112 – 1
Test File: Chapter 121: Individual Behavior
Multiple Choice
1. The process through which people receive and interpret information from an environment is
called __________.
a) projection
b) constructive stress
c) perception
d) reception
2. _______________ uses one attribute to develop an overall impression of a person or
situation.
a) A projection
b) Stereotyping
c) A halo effect
d) Selective perception
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
b) Selective projection
c) The fundamental attribution error
d) Impression management
6. ________ underestimates internal factors and overestimates external factors as influences on
someone’s behavior.
a) Projection
b) Self-serving bias
c) The fundamental attribution error
d) A halo effect
7. The process of creating explanations for events is called __________.
a) attribution
b) self-awareness
c) self-serving bias
d) projection
Copyright © 20168 John Wiley & Sons, Inc. TB 112 – 4
8. __________ tries to create desired perceptions in the eyes of others.
a) Self-serving bias
b) Selective perception
c) Impression management
d) Projection
9. Tanya is the president of Cookware LLC. She wants to convey a self-image of a caring,
understanding, and concerned president. At the monthly orientation meeting, she takes the
initiative to address her employees’ family members. By this, she intends to express her concern
for her employees. In this scenario, Tanya practices __________.
a) speaking
b) projection management
c) self-serving bias
d) impression management
10. Perception can cause ___________ errors as we explain events and problems.
a) reaction
b) reflection
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
c) attribution
d) acknowledgement
11. A(n) _____________ assigns attributes commonly associated with a group to an individual.
a) mood contagion
b) stereotype
c) withdrawal behavior
d) emotion
12. The profile of characteristics making a person unique from others is called __________.
a) emotional stability
b) personality
c) locus of control
d) extroversion
Copyright © 20168 John Wiley & Sons, Inc. TB 112 – 6
13. Which of the following is NOT a Big Five personality trait?
a) Agreeableness
b) Emotional stability
c) Intelligence
d) Extraversion
14. A(n) __________ person is dependable, organized, and focused on getting things done.
a) extraverted
b) agreeable
c) conscientious
d) emotionally stable
15. _____________ is the extent to which one believes what happens is within their control.
a) Self confidence
b) Emotional stability
c) Extroversion
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
d) Locus of control
16. Jenna believes that, for the most part, she is responsible for what happens to her. She has a(n)
__________ locus of control.
a) internal
b) external
c) self-monitoring
d) standard
17. Susan, for the most part, believes that what happens to her is beyond her control. Susan has
a(n)__________ locus of control.
a) internal
b) external
c) self-monitoring
d) standard
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
d) Locus of control
21. A physical and mental exhaustion from work stress is known as:
a) job burnout.
b) constructive stress.
c) self-serving bias.
d) destructive attribute.
22. Which of the following characteristics is NOT expected from a “high–Mach” personality?
a) Emotional detachment
b) Concern for the means over the end
c) Exploitation of others
d) Manipulation
Copyright © 20168 John Wiley & Sons, Inc. TB 112 – 11
26. A(n) __________ is oriented toward extreme achievement, impatience, and perfectionism.
a) self-monitoring personality
b) agreeable personality
c) Type A personality
d) Type B personality
27. The degree to which someone is able to adjust his or her behavior in response to external
factors is called __________.
a) self-awareness
b) reliability
c) locus of control
d) self-monitoring
28. Excessive stress at workplace leads to all of the following EXCEPT:
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
a) physical exhaustion.
b) reduced job satisfaction.
c) personal problems.
d) higher performance.
29. Riya, an accountant in an insurance firm, is asked to work overtime to clear her work
backlog. She feels anxious about her performance and starts being aggressive toward her
colleagues and family members. Which of the following conditions is the cause of Riya’s
reactions?
a) Multiple personalities
b) Constructive stress
c) Destructive stress
d) Personal wellness
30. Job burnout and workplace rage can result from long termlong-term __________.
a) employment uncertainty
b) constructive stress
c) physical illness
d) destructive stress
Copyright © 20168 John Wiley & Sons, Inc. TB 112 – 13
31. Which of the following occurs when we communicate extreme agitation in interpersonal
relationships or electronic messages?
a) A halo effect
b) Job burnout
c) Workplace rage
d) A flameout
32. Sally tends to procrastinate in the initial stages of a project, but she always comes through
when the pressure is on. For Sally, this pressure is a form of __________.
a) demotivation
b) constructive stress
c) personal wellness
d) destructive stress
Copyright © 20168 John Wiley & Sons, Inc. TB 112 – 15
36. Employees cite all of the following as sources of stress EXCEPT:
a) excessive emails.
b) long hours.
c) unreasonable workloads.
d) rate of pay.
37. A predisposition to act in a certain way is called __________.
a) a bias
b) cognitive dissonance
c) an attitude
d) manipulation
38. Which of the following components of attitude reflects beliefs and values?
a) The emotional component
b) The cognitive component
c) The affective component
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
d) The behavioral component
39. The __________ component of attitude reflects a specific feeling.
a) dissonance
b) cognitive
c) affective
d) behavior
40. The __________ component of attitude reflects an intention to behave consistently with the
belief and feeling.
a) dissonance
b) cognitive
c) affective
d) behavioral
Copyright © 20168 John Wiley & Sons, Inc. TB 112 – 17
41. ____________ is the discomfort that a person feels when attitude and behavior are
inconsistent.
a) Projection
b) Self-serving bias
c) Cognitive dissonance
d) Selective perception
42. Which of the following terms refers to the degree to which a person feels positive about work
experience?
a) Cognitive dissonance
b) Wellness
c) Attitude
d) Job satisfaction
43. All of the following factors impact job satisfaction EXCEPT: