76.
(p. 493)
Prototyping involves:
77.
(p. 493)
Which of the following statements most accurately applies to the concept of prototyping?
78.
(p. 497–
498)
Which of the following statements applies to end user development?
79.
(p. 495)
User interface design refers to the development of:
80.
(p. 498)
In analyzing a potential application, you should focus first on the _______________ to be
produced by the application.
81.
(p. 498)
When analyzing a potential application, the proper order of actions should be:
82.
(p. 488)
Control measures for end user applications vary greatly depending upon the:
83.
(p. 503)
The systems implementation stage of application development involves:
84.
(p. 499)
Which of the following is recognized as an idea to spur end user Web development?
85.
(p. 507)
No matter what the project, all of the following elements are necessary except:
86.
(p. 507)
All of the following are activities performed during the initiating/defining project management
phase except:
87.
(p. 507)
Which of the following are activities performed during the initiating/defining project
management phase?
88.
(p. 507)
All of the following are activities performed during the planning project management phase
except:
89.
(p. 507)
Which of the following are activities performed during the planning project management
phase?
90.
(p. 507)
All of the following are activities performed during the executing project management phase
except:
91.
(p. 507)
Which of the following are activities performed during the executing project management
phase?
92.
(p. 507)
All of the following are activities performed during the controlling project management phase
except:
93.
(p. 507)
Which of the following are activities performed during the controlling project management
phase?
94.
(p. 507)
All of the following are activities performed during the closing project management phase
except:
95.
(p. 507)
Which of the following are activities performed during the closing project management phase?
96.
(p. 507)
Which of the following activities would normally be performed during the closing project
management phase?
97.
(p. 507)
According to the text, what is probably the most important contribution of the modern project
management approach?
98.
(p. 508)
The most important objective to achieve during the _______________ phase is the clear and
succinct statement of the problem that the project is to solve, or the goals that it is to achieve.
99.
(p. 509)
The acronym RFP stands for:
100.
(p. 509)
When a company needs to evaluate competing proposals for hardware or software
acquisition:
101.
(p. 510)
The question of compatibility with hardware and software being provided by competing
suppliers is a _______________ evaluation factor.
102.
(p. 511)
Software packages that are _______________ aren’t a good choice at any price.
103.
(p. 513)
Which of the following statements about documentation is true?
104.
(p. 515–
516)
A large retail company with many locations may choose to use a conversion strategy in which
the new system is put in place at only one location. This method of conversion is called
_______________ conversion.
105.
(p. 516)
According to the text, adaptive maintenance includes:
106.
(p. 516)
According to the text, corrective maintenance includes:
107.
(p. 516)
According to the text, preventative maintenance includes:
108.
(p. 516)
According to the text, perfective maintenance includes:
109.
(p. 518)
Evaluating and acquiring necessary hardware and software resources and information system
services is a(n) _______________ activity.
110.
(p. 518)
Developing software that will not be acquired externally and making necessary modifications
to software packages that are acquired is a(n) _______________ activity.
111.
(p. 518)
Changing data in company databases to new data formats and subsets required by newly
installed software is a(n) _______________ activity.
112.
(p. 518)
Educating management, end users, customers, and other business stakeholders to develop
user competencies is a(n) _______________ activity.
113.
(p. 518)
Assessing and making necessary corrections to the programs, procedures, and hardware
used by a new system is a(n) _______________ activity.
114.
(p. 518)
Recording and communicating detailed system specifications, including procedures for end
users and IS personnel and examples of input screens, output displays, and reports, is a(n)
_______________ activity.
115.
(p. 518)
Switching from the use of a present system to the operation of a new or improved system is
a(n) _______________ activity.
116.
(p. 482)
When the systems approach to problem solving is applied to the development of information
systems solutions, it is called information systems development or _______________
development.
117.
(p. 482)
Management consultant and author Peter Senge calls systems thinking the
_______________.
118.
(p. 482)
One way of practicing systems thinking is to try to find systems, subsystems, and components
of systems in any situation you are studying. This is known as using a systems context or
having a _______________ of a situation.
119.
(p. 485)
The _______________ stage is the first step in the systems development process.
120.
(p. 487)
The purpose of _______________ feasibility is to determine if the problem at hand can be
identified and solved within a reasonable time period.
121.
(p. 492)
_______________ requirements are end user information requirements that are not tied to the
hardware, software, network, data, and people resources that end users presently use or
might use in the new system.
122.
(p. 492)
Systems design consists of three design activities: user interface, data design, and
_______________ design.
123.
(p. 495)
The _______________ is the system component closest to business end users, and the one
they will most likely help design.
124.
(p. 507)
A __________ is a special set of activities with a clear beginning and end.
125.
(p. 507)
According to the text, what is probably the most important contribution of the modern project
management approach? ___________________________
126.
(p. 508)
Tools that have been created to assist in the sequencing of project activities include
dependence diagrams, program evaluation and review (PERT), critical path method (CPM),
and a commonly used timeline diagram known as a __________ chart.
127.
(p. 508)
Once all of the activities in the planning phase are complete, and detailed plans have been
created and approved, the _______________ phase of the project can begin.
128.
(p. 508)
The single most important tool for project control is the _______________.
129.
(p. 508)
A _______________ report is an open-ended report that details the progress that led to the
current project state.
130.
(p. 510)
_______________ hardware and software involves simulating the processing of typical jobs
on several computers and then evaluating their performances.
131.
(p. 512)
Testing, data conversion, documentation, and _______________ are the keys to successful
implementation of a new business system.
132.
(p. 513)
When computer-aided systems engineering methods are used, documentation can be created
and changed easily, because it is stored and accessible on disk in a _______________.
133.
(p. 514)
The four major forms of system conversion are parallel, phased, pilot, and _______________.
134.
(p. 514)
The simplest conversion strategy, and probably the most disruptive to the organization, is the
_______________ approach.
135.
(p. 514)
The direct cutover conversion strategy is sometimes referred to as the cold-turkey or
_______________ strategy.
136.
(p. 516)
One major activity in post-implementation involves making changes to the system as a result
of the users finally having an opportunity to use it. These requests are called
_______________.
137.
(p. 516)
The four basic categories of maintenance are corrective, adaptive, perfective, and
_______________.
138.
(p. 516)
According to the text, _______________ maintenance includes modifying existing functions or
adding new functionality to accommodate changes in the business or operating environments.
139.
(p. 516)
According to the text, _______________ maintenance includes fixing software bugs and logic
errors not detected during the implementation testing period.
140.
(p. 516)
According to the text, _______________ maintenance includes reducing the chances of
system failure or extending the capacity of a current system’s useful life.
141.
(p. 516)
According to the text, _______________ maintenance includes making changes to an existing
system that are intended to improve the performance of a function or interface.
12 Summary
Category
# of Que
stions
AACSB: Technology
141
Blooms: Remember
141
Difficulty: 1 Easy
37
Difficulty: 2 Medium
89
Difficulty: 3 Hard
15
Learning Objective: 12–
01 Use the systems development process outlined in this chapter and the model of IS components from Chapter 1 as proble
m-solving frameworks to help you propose information systems solutions to simple business problems.
1
Learning Objective: 12–
02 Describe and give examples to illustrate how you might use each of the steps of the information systems development life
cycle to develop and implement a business information system.
63
Learning Objective: 12–
03 Explain how prototyping can be used as an effective technique to improve the process of systems development for end us
ers and IS specialists.
3
Learning Objective: 12–
04 Understand the basics of project management and its importance to a successful systems development effort.
23
Learning Objective: 12–05 Identify the activities involved in the implementation of new information systems.
19
Learning Objective: 12–06 Compare and contrast the four basic system conversion strategies.
23
Learning Objective: 12–
07 Describe several evaluation factors that should be considered in evaluating the acquisition of hardware; software; and IS
services.
9
Marakas – Chapter 12
141