91. A wide span of management produces
92. The advantages of a flat organization include
93. Which of the following is an advantage of tall organizations?
94. In Organization A, three people are assigned to each supervisor. In Organization B, six people are assigned
to each supervisor. Assuming that the number of people in both organizations is the same, which of the
following relationships exists?
95. Which of these is associated with a smaller span of management?
96. Which of the following factors influences the effectiveness of the span of management?
97. Which of the following factors does NOT influence the effectiveness of the span of management?
98. Giovanna is very competent. She works in a relatively predictable environment. All of her subordinates do
the same activity with few problems. This situation would tend to call for
99. Tammy is trying to decide how many subordinates to assign to a first-line supervisor. The subordinates are
well qualified and all working on very similar tasks. Also, they are all located in one small area of the plant. On
the other hand, the supervisor in question has a large quantity of paperwork to do each day. What should
Tammy do?
100. Sailaja manages a department with few standard procedures. Members are located in various parts of the
state, but they are well connected electronically. The department performs tasks requiring a great deal of
interaction between manager and subordinates. When structuring this department, what should she do to most
effectively supervise its activities?
101. The opposite of micromanaging is
102. The primary reason for delegation is to
103. Delegation enables managers to
104. When delegating, a supervisor should do all of the following EXCEPT
105. A pastor at a large church shares responsibilities with a student ministries coordinator. This is an example
of
106. The programs in which interns enter an organization and take over some of the workload from the
managers in order to learn more about the career is similar to the management practice of
107. Effective delegation incorporates all the following steps EXCEPT
108. In theory, delegation from a manager to a subordinate consists of
109. ____ deal with the distribution of authority.
110. Which of the following statements describes a barrier to effective delegation?
111. ____ results from maximum delegation throughout the organization.
112. An organization is ____ when power and control are kept at the top levels of management.
113. Decentralization is NOT usually pursued
114. When managers delegate responsibility and grant authority to their subordinates
115. ____ is the systematic retention of power and decision-making authority by top management.
116. Canine Companions for Independence’s puppy raiser volunteers attend monthly classes to learn how to
train the puppy. The classes create some
117. ____ is the systematic distribution of power and authority to middle and lower-level managers throughout
the organization.
118. What would most likely cause an organization to decentralize?
119. ____ involves linking together the activities of the various parts of an organization to promote harmonious
movement toward organizational goals.
120. The primary reason for coordination in organizations is
121. When departments or units operate with little interaction, and the profits and losses are simply added
together, the units operate with ____ interdependence.
122. To see a doctor a person makes an appointment, signs in and fills out paper work, talks to the technician,
talks to the doctor, and if needed arranges a follow up visit. What level of interdependence does this example
represent?
123. At BMW the marketing department helps develop sales forecast for the operations managers, who give
availability information to dealerships. When dealerships have a specific order, they send it to operations. What
level of interdependence does this example represent?
124. The communications department at Ford depends on information provided by other departments to write a
press release. The press release is then reviewed by the directors before announcement. What level of
interdependence does this represent?
125. In schools math, English, science and social studies departments operate separately. Student test scores in
each area are gathered to evaluate the effectiveness of the school. What level of interdependence does this
represent?
126. The activities of a hotel depend on information sharing between reservations, front-desk, housekeeping,
and dining. What level of interdependence is this?
127. Paul supervises a crew engaged in laying a pipeline from Dallas to Ponca City, Oklahoma. The crew is
able to lay about a mile of pipe each day. Supplies of pipe are delivered by truck to various points along the
pipeline route. When shipments of pipe are delayed, it results in a work stoppage for Paul’s crew. What level of
interdependence does this represent?
128. Which of the following methods of coordination is MOST appropriate for pooled or simple sequential
interdependence?
129. Demetra is head underwriter for Beta Insurance. The administrative section that receives applications from
the sales force and gathers other information that the underwriters need works for her. The underwriting
department also comes under her supervision. What coordination technique does this represent?
130. Which of the following coordination techniques is appropriate when interdependence is of the complex
reciprocal variety?
131. Derda, Inc. manufactures equipment used for professional woodworking. It has one department devoted to
producing embossing machines, which are used to create wood moldings and panels. It has another department
that produces sanding machines. The departments interact very little on a day-to-day basis, and their only
responsibility to each other is to see that they both contribute to Derda’s success. There is, however, an engineer
assigned to the embosser department who stays in contact with people in the sander department to make sure
that each is being treated equitably. As the engineer has no formal role, he is likely playing the coordinating role
of
132. With respect to their use as coordinating devices, what is the difference between a task force and an
integrating department?
133. Integrating departments
134. Employees in staff positions
135. Nora is chief legal counsel for Midco Waste. She has ____.
136. Jerry is chief ethics officer. He is involved with risk management, stakeholder relationships,
whistle-blowing, ethics training, investigations, and preparation of financial statements. Jerry has a(n) ____
position.
137. To decrease their administrative intensity, many organizations are
138. The vice president of marketing has ____ to the CEO of a business unit. The vice president of marketing
will have to rely on her reputation for excellence to convince the CEO to accept her recommendation.
139. Functional authority is
140. ____ requires line managers to at least listen to comments and suggestions from staff agencies even if they
do not take the advice.
141. Which of the following is most likely to cause line managers to see staff members as a threat to their
authority?
142. According to the text, what is probably the most effective way to use staff positions?
143. Administrative intensity is the
144. Managing the basic frameworks that organizations use to get their work done is called
____________________.
145. There are six basic building blocks that managers can use in constructing an organization: designing jobs,
grouping jobs, establishing reporting relationships between jobs, distributing authority among jobs, coordinating
activities among jobs, and ____________________.
146. Adam Smith, an eighteenth-century economist, first discussed ____________________ in his case about
how a pin factory used it to improve productivity.
147. If Joe works as a welder today, a drill press operator tomorrow, a lathe operator on the third day, and is
back to welding again on the fourth day, his supervisor is using the alternative to job specialization known as
____________________.
148. If Joe was originally a lathe operator, but his boss has now made operating a lathe, a drill press, and a
milling machine part of Joe’s job in an attempt to overcome the boring effects of specialized work, Joe’s boss is
149. Job ____________________ is an alternative to job specialization that suggests that jobs should be
diagnosed and improved along five core dimensions, taking into account both the work system and employee
preferences.
150. Skill variety is the ____________________ of things a person does in a job.
151. ____________________ is the extent to which the worker knows how well the job is being performed.
152. ____________________ departmentalization is grouping jobs involving the same or similar activities.
153. Dell sells desktops, laptops, and accessories. This is an example of the use of ____________________
departmentalization.
154. The Federal Reserve Bank has regional banks around the U.S. This indicates the use of
____________________ departmentalization.
155. Early writers about the ____________________ argued that clear and distinct lines of authority need to be
established among all positions in an organization.
156. The ____________________ of managers in a tall organization is smaller than in a flat organization.
157. Many experts agree that businesses can function effectively with ____________________ layers of
organization than they currently have.
158. The primary reason for ____________________ is to enable the manager to get more work done.
159. The greater the complexity and uncertainty of the environment, the greater is the tendency to
____________________.
160. If new problems arise frequently, a manager’s span will be ____________________.
161. The primary reason for ____________________ is that departments and work groups are interdependent.
162. The drill press operators depend on the milling machine operators to provide them with parts on which to
work. This represents ____________________ interdependence.
163. Managers depend on their administrative assistants to schedule their calendar and arrange travel. The
administrative assistants, in turn, depend on their managers to update the calendar and set priorities. This
represents ____________________ interdependence.
164. When the need for coordination is acute, a(n) ____________________ may be created.
165. A(n) ____________________ is a more permanent task force.
166. Positions that are in the direct chain of command and are responsible for achievement of organizational
goals are called ____________________ positions.
167. The line manager can choose whether to seek or to avoid input from staff. This is called
____________________ authority.
168. The ratio of staff to line positions is called ____________________.
169. Match the following. You may use a response once, more than once, or not at all.
3. Decision making only at the top organizational
170. What are the basic elements of organizing?
171. Describe the job characteristics approach to job design and explain how it is related to job enrichment and
the creation of work teams. Use diagrams if they will clarify the discussion.
172. Design your dream job. Are you high-growth need or low-growth need?
173. Describe departmentalization at a public school district. Find examples of each type.
174. Discuss how distribution of authority and coordination effect span of management.
175. Describe the basic elements involved in establishing reporting relationships.
176. Organization charts look clear and concise. However, in reality the number of subordinates reporting to a
manager depends much more heavily on the skills and talents of the individual rather than the definition
described in a book. Why does this happen? Does it make the organization more or less effective?
177. Rita’s management is characterized as decentralized and Belinda’s is centralized. What kinds of behavior
would you expect by their subordinates?
178. Describe the three levels of interdependence and the coordination techniques that are appropriate for each
one.
179. Compare and contrast line and staff positions and the various forms of authority of each position.
180. Define the term administrative intensity. Why are many organizations taking steps to reduce it?