113.
Because people are uncomfortable with inconsistency between their attitudes and behaviors,
they will seek to reduce _____.
114.
Under which of the following circumstances would the desire to reduce cognitive dissonance
be greatest?
115.
Which of the following is not one of the main ways to reduce cognitive dissonance?
116.
According to Festinger, how people deal with cognitive dissonance depends on three factors.
Which are the correct three factors below?
117.
_____________ is the process of interpreting and understanding one’s environment.
118.
Which of the following is not a step in the perceptual process?
119.
Which of the following is not a distortion in perception?
120.
The tendency to attribute to an individual the characteristics one believes are typical of the
group to which that individual belongs is called _____.
121.
As an employee’s age increases, his or her _____.
122.
Ted was hiring a new financial analyst, and he had several good candidates. He was leaning
toward hiring Akiko, a Japanese American woman, since he thinks Asians are better at math.
Ted is exhibiting which distortion in perception?
123.
______ occurs when we form an impression of an individual based on a single trait.
124.
The tendency to remember recent information better than earlier information is called _____.
125.
The tendency to attribute another person’s behavior to his or her personal characteristics
rather than to the situation the person is in is called _____.
126.
Lori has been telling everyone in the sales department of her incredible skill as a salesperson,
since she beat her goal this year by nearly 30%. But last year when she didn’t even reach her
goal, she said it was simply the economy. This is an example of _____.
127.
A server expects a group of poorly dressed customers to be stingy tippers and gives them
poor service, so he gets the result that he expects, a very small tip. This is an example of
_____.
128.
________________ is the extent to which employees have positive or negative feelings about
various aspects of their work.
129.
Carol really doesn’t like her new boss and is not happy with the new tasks she’s been
assigned and the long hours she’s been working. Still, she truly believes in what the company
is trying to accomplish. Carol has _____.
130.
A person’s overall satisfaction with work depends on how he or she feels about several
components. Which of the following is not such a component?
131.
Job satisfaction results in stronger ______ and lower levels of ______.
132.
The extent to which an employee identifies with an organization and is committed to its goals
is called _____.
133.
________ programs help employees integrate and transition to a new job.
134.
Employee behaviors that exceed the work-role requirements for the job are known as _____.
135.
Melissa impressed her boss by making lots of suggestions for department improvements and
by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is
exhibiting _____.
136.
Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of _____.
137.
______ represent(s) all the ways people are unlike and alike.
138.
Which of the following is not one of the four layers of the diversity wheel?
139.
______ is at the center of the diversity wheel.
140.
Organizational dimensions, the outer layer of the diversity wheel, include all of the following
except _____.
141.
Which of the following dimensions is not an example of an external or secondary dimension on
the diversity wheel?
142.
Which of the following dimensions is an example of an organizational dimension on the
diversity wheel?
143.
Which of the following diversity issues is true in the U.S. workforce?
144.
Which of the following is a common reason that some women face a glass ceiling?
145.
The Americans with Disabilities Act requires employers to _____.
146.
Jake has a master’s degree in psychology, but he is working at a sunglasses cart in the mall.
He is currently experiencing _____.
147.
______ is the belief that one’s native country, culture, language, abilities, or behavior is
superior to those of another culture.