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106) This question has multiple parts; be sure to answer each.
First, define cognitive dissonance.
Next, describe the three conditions that affect the likelihood that a person will attempt to reduce
cognitive dissonance.
Finally, give an example of a time when you felt cognitive dissonance in your own life, and
describe how you dealt with it.
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107) Define the five types of distortion in perception. Give an example of each.
108) Define the Pygmalion effect, and explain how you can use it to get a final grade of A or B in
this class.
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109) This question has two parts; be sure to answer both.
First, define employee engagement and explain why it is important to managers.
Second, assume you are the manager of a local Subway restaurant. Describe what you would do to
increase the level of employee engagement among your employees.
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110) Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel. Provide a
definition of the center layer and an example of each of the other layers.
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111) Name and describe at least four major barriers to organizational diversity.
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112) Using examples, define role overload, role conflict, and role ambiguity.
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113) This question has two parts; be sure to answer both.
First, name and describe at least four ways managers can reduce stressors that lead to employee
burnout.
Next, describe how you might use these techniques to cope with the following situation: You are
the CEO of Gray Enterprises, a highly successful advertising firm located in Boston. Your agency
represents major clients worth tens of millions of dollars each year. Because the stakes are so high,
account executives and creative directors work 70 to 80 hours a week, and they are stressed out
most of the time. You want to do something to help your workers remain productive and focused
while helping to prevent burnout.
Answer: Managers can:
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Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Junior employees may see the senior employees working crazy hours and wonder if advertising is
the right business for them; offering career counseling to the most promising of the junior
employees can help them remain focused and devoted to Gray Enterprises.
Difficulty: 2 Medium
Topic: Behaviors
Learning Objective: 11-06 Discuss the sources of workplace stress and ways to reduce it.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
114) Describe the three types of symptoms of negative stress and provide examples of each.
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115) Define stress and describe at least four sources of stress on the job.
Answer: Here are six sources of stress on the job:
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116) List and describe the four traits of EI.
117) What is one of the most important skills a job candidate can have? Is there any way to raise
emotional intelligence, and if so, how? Suggest some ways you might improve your own
emotional intelligence.
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118) Define the two attributional tendencies that can distort one's interpretation of observed
behavior—fundamental attribution bias and self-serving bias—and provide an example of each.
Answer:
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119) Discuss three types of stereotyping.
120) List four key workplace behaviors that managers must address, so that employees can be
influenced to do their best work.
