84) To reduce unhealthy stressors in organizations, which of the following would NOT produce
favorable results?
A) provide employee assistance programs
B) recommend a holistic wellness approach
C) make jobs interesting
D) provide close, authoritative supervision
E) make career counseling available
85) Employees at Between the Rounds believe that the company is fair to all employees, regardless
of their age, gender, race, ethnicity, sexual orientation, or disability. It is accurate to say that
Between the Rounds has a positive
A) ethnocentric culture.
B) diversity climate.
C) role conflict.
D) employee assistance program.
E) transgender population.
86) Which of the following includes self-efficacy, self-esteem, locus of control, and emotional
stability?
A) personality tests
B) organizational behaviors
C) core self-evaluations
D) managerial attitudes
E) personality dimensions
87) ________ is the debilitating lack of faith in your ability to control your environment.
A) Learned helplessness
B) Self-efficacy
C) Self-esteem
D) Locus of control
E) Emotional stability
88) Which of the following is a career readiness competency desired by employers?
A) emotional stability
B) emotional intelligence
C) high self-esteem
D) external locus of control
E) generalized self-efficacy
89) When confronted with pressure, which of the following is true of people with high
self-esteem?
A) They become depressed and counterproductive.
B) They become egotistical and boastful.
C) They become focused on their weaknesses.
D) They become dependent on others.
E) They become less able to handle failure.
90) At what point during development are our values set?
A) early adulthood
B) late teens
C) in college
D) early teens
E) mid-thirties
91) How are values different from attitudes?
A) Values are consistent over time.
B) Values are directed toward specific objects.
C) Values are a learned predisposition toward an object.
D) Values directly influence our behavior.
E) Values have three components.
92) Sylvester is 57 and his company is downsizing. He knows that his position is one that will be
cut so he has started to prepare his résumé to look for a new job. Hunter tells him not to bother, as
he will not get another job, at least not one that is equivalent to his current job. He tells Sylvester
that things have changed since Sylvester went to college and that he couldn’t realistically offer too
much in the workforce today. Hunter is demonstrating a(n)
A) causal attribution.
B) age stereotype.
C) recency effect.
D) implicit bias.
E) halo effect.
93) Research has shown that four-year-old African-American boys are suspended and expelled
more often than any other race or gender, regardless of the race of the teacher. The reasons most
often given are that they just can’t sit still and control their bodies. This is an example of
A) age stereotype.
B) recency effect.
C) halo effect.
D) casual attribution.
E) implicit bias.
94) Darrell makes many mistakes in the accounting system because he does not understand the
language and has found the manuals confusing. Gerald makes mistakes because he rushes. This is
an example of
A) age stereotype.
B) recency effect.
C) halo effect.
D) casual attribution.
E) implicit bias.
95) On the first day of class, your teacher walked in and told everyone to look to the left and to the
right at the people sitting next to them, because at the end of the semester only one of them would
still be in the class with a passing grade. The teacher stated a
A) self-serving bias.
B) fundamental attribution bias.
C) self-fulfilling prophecy.
D) race/ethnicity stereotype.
E) recency effect.
96) Which of the following is a personal driver of employee engagement?
A) job characteristics
B) leadership
C) stressors
D) organizational climate
E) personality
97) Managers, Sophie and Bill, know that their employees will show higher levels of commitment
to the company if they are able to increase ________. This will make the top executive happy
because overall the employees will elicit higher performance and there will be lower employee
turnover.
A) leadership
B) job satisfaction
C) employee engagement
D) perception
E) organizational behavior
98) Orchid spa has spent the last year focusing on reducing absenteeism and turnover. It is critical
to the business that clients are able to see the same massage therapist or skin specialist every time
they come. Which of the following strategies do you think they should try?
A) Have prospective employees take an intelligence test.
B) Limit the number of employees that each supervisor has.
C) Offer employee benefits, such as flexible work hours.
D) Evaluate employee performance weekly.
E) Wait to provide onboarding until the employee has stayed two months.
99) Which generation is the largest adult generation in the United States?
A) traditionalists
B) Centennials
C) Generation X
D) baby boomers
E) Millennials
100) During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and
slammed her notebook down on the table. How would you describe Maritza?
A) She is a stink bomb thrower.
B) She is an entangler.
C) She is a porcupine.
D) She is a complainer.
E) She is a blamer.
101) David decided to start running each night as soon as work ended before heading home. He has
found that it has helped him to be more attentive to his family when he gets home, and it has made
him feel better about his work day. What is he working on?
A) engaging in emotional regulation
B) channeling his emotions
C) identifying his emotional triggers
D) determining his physiological responses
E) defining his “good attitude” behaviors
102) This question contains two parts; be sure to answer both.
First, list three work-related attitudes to which managers need to be alert.
Next, imagine that you manage the customer-service department at a large chain retail store, such
as Lowes. What policies or procedures might you use to keep employees’ attitudes positive in each
of the three areas?
103) This question has two parts; be sure to answer both.
First, identify and define the Big Five personality dimensions.
Second, assume that you are a recruiter for a local company interviewing at your school. Describe
how you might assess the extent to which an applicant has each of the Big Five dimensions.
104) Define locus of control, self-efficacy, and self-esteem. Explain how a manager might manage
employees with each of these personality traits. Describe how you would rate yourself on each of
these dimensions and explain your answers.
105) Using the three components of attitude, give an example statement for the following
situation: You have a much heavier workload than the other three people in your department who
have your same job title. You work until 7 p.m. every night, while your three coworkers leave
promptly at 5 o’clock.