61) According to the model of evolution in virtual learning developed by Zemsky and Massey,
the use of course management systems marks ________.
A) Cycle 1
B) Cycle 2
C) Cycle 3
D) Cycle 4
62) A 2011 survey found that more than one-half of U.S. workers lose ________ each day to
workplace distractions.
A) 30 minutes
B) 1 hour to 90 minutes
C) 1 hour to 3 hours
D) 2 hours to 4 hours
63) One of the negative consequences of information overload is that people ________.
A) lose touch with their coworkers
B) get overly focused on a single task
C) find it hard to prioritize work tasks
D) spend too much time surfing the Internet
64) In most companies, it is ________ responsibility to create and enforce policies for e-mail and
social networking privacy.
A) the local government’s
B) top management’s
C) each individual employee’s
D) HR’s
65) Which of the following is NOT considered a critical competency for members of virtual
teams?
A) technical support
B) inspiration
C) self-management
D) influence
66) Home Roast has two warehouses and an extensive website selling coffee online. It employs
over 100 customer service employees, most of whom work from home. Is Home Roast a virtual
organization?
A) Yes, because it is widely dispersed, has no stores, and relies on ICTs.
B) Yes, because it has a website and a small number of employees.
C) No, because it has brick-and-mortar warehouses.
D) No, because it is too large an organization to be strictly virtual.
67) Jenny works for an online travel service. At lunch, she and her colleagues complain about
information overload, which is likely the result of ________.
A) too many responsibilities
B) too many ICTs in the office
C) too many decisions to make
D) too many e-mails and messages
68) Pardeez is conducting a seminar on organizational efficiency. A manager asks about
strategies to decrease information overload. Pardeez says the first step in solving a problem is
understanding the cause, and points out that a primary cause of information overload is that
people ________.
A) don’t work in a central office
B) send too many unimportant e-mails
C) spend too much time on social networks
D) don’t use their work time efficiently
69) Sarita is director of a large medical billing facility. Her employees are constantly telling her
that they feel overwhelmed by a barrage of information. To address the problem, Sarita should
invest in ________.
A) groupware
B) cloud technologies
C) a knowledge management system
D) a virtual broker system
70) Marcus is reviewing his company’s new policy manual on using information technology
effectively. Which of the following would NOT be in Tyler’s manual?
A) Review subject lines of e-mails to assess the value of opening them.
B) Use the Reply-All option frequently to ensure broad understanding of information.
C) Purge the e-mail inbox on a regular basis.
D) Use e-mail filters to automatically delete spam.
71) Peter wants to save costs for their startup company, so he leases a smaller office facility with
cubicles that their hybrid employees can reserve when they need to work onsite. This practice is
called ________.
A) timesharing
B) teleconferencing
C) networking
D) hoteling
72) Jose is talking to a group of high school students about the importance of using ICTs for
social benefit. Which of the following might Jose use as an example for his presentation?
A) Kiva
B) Amazon.com
C) PayPal
D) Netflix
73) Woof.com is an online seller of products for dogs. Although business has been steady, the
CEO believes that adding some physical stores might enhance brand recognition while
increasing sales. According to Burn, Marshall, and Barnett, this would make the company fit the
________.
A) virtual face model
B) co-alliance model
C) star-alliance model
D) virtual broker model
74) Home Roast sells raw coffee beans online to consumers. To strengthen its market position,
the CEO decides to join up with Bean Machine, a company that manufactures coffee roasting
machines. Which structural model of virtual organizations would this arrangement create?
A) virtual face model
B) co-alliance model
C) star-alliance model
D) virtual broker model
75) Cathy wants to create a business called Mirror-Mirror where consumers rate hair and makeup
products online. The company will derive revenue primarily from advertising on the site. What
functional model of virtual organizations does Mirror-Mirror fit?
A) auction site
B) business portal
C) traffic control site
D) destination site
76) To boost the sales of its ski and snowboard equipment, Adam has suggested that his
company create a ________ for winter sports enthusiasts to get together online and
communicate.
A) peer-to-peer network
B) social networking site
C) cloud computing network
D) virtual reality network
77) Fahd runs a shop selling exotic tropical fish. He has decided to create a web site called
Tropic Friends in which visitors will contribute articles about fish health, aquarium maintenance,
and similar topics. Fahd’s site is likely to be categorized as a ________.
A) wiki
B) P2P
C) virtual organization
D) social networking site
78) Who is responsible for managing virtual work in organizations today?
A) the HR department
B) all employees
C) the technical support group
D) middle management
79) Clara is preparing a presentation on working effectively in the virtual world. She will focus
on the difficulties of influencing people in the virtual environment. What is one of the key causes
of this problem?
A) information overload
B) lack of nonverbal and social cues
C) ineffective ICT policies
D) too much self-management
80) What is central in building effective relationships, and yet often lacks support in virtual
interactions?
A) self-management
B) emotions
C) clear power dynamics
D) cultural sensitivity
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81) Vonetta’s company works with highly classified information. While she wants to encourage
open communication among employees, she also needs to ensure that the content of electronic
messages is secure. What should Vonetta invest in?
A) a cloud system
B) an intranet
C) an extranet
D) a virtual face system
82) Which of these would NOT be a task for the “reset” economy?
A) work on hydrogen cells as energy sources that use pure water as fuel
B) start a company that specializes in carbon trading to address climate change issues
C) start an online cooperative that provides information for people about different health care
options
D) create a new social networking site that features live, on-camera interactions between users
83) Which period has the greatest focus on communication?
A) First Industrial Revolution–because it created machines that allowed books to be made and
distributed more quickly than ever before
B) Second Industrial Revolution–because it created the telephone and telegraph as well as such
things as electric motors, assembly lines, and mass production
C) Third Industrial Revolution–because it not only created cell phone and Internet
communication, but it is centered on the transfer of information
D) Reset economy–because it will focus on enhancing communication among all people and
economies
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84) Which of the following best explains why e-mail is a poor choice for communicating
sensitive messages?
A) E-mail is too fast for accommodating emotional messages. Once a message is sent, there is no
“taking back” what has been said.
B) Nonverbal communication is not possible with e-mail. So, for example, it is difficult to
reassure a person that things will be “all right” in the wake of bad news.
C) E-mail is too slow for accommodating emotional messages. Once a message is sent you might
need to wait a long time for a response, and by that time your feelings have changed.
D) E-mail is too permanent for accommodating emotional messages. People don’t want to have a
written record of what they said when it includes emotional content.
85) Which of the following qualifies as a hybrid worker?
A) Anna, who works two days a month in the home office for her company and is on the road as
a salesperson the rest of the time
B) Sam, who goes back and forth from two different company offices every week without ever
spending more than three days in a row at any one place
C) Misha, who works three different jobs–two of them in offices and one at home
D) Marco, who works from home as a freelancer
86) When you buy a product from a large e-commerce merchant, you deal with a single
interface: the website. However, your order may be fulfilled by distinct organizations that design
the product, manufacture it, ship it, and process the billing. Which key component of virtual
organizations does this scenario best reflect?
A) dynamic processes
B) permeable boundaries
C) swiftly adaptable structures
D) contractual relationships
87) Which can be considered a more virtual organization, Tupperware or Apple?
A) Tupperware is a more virtual organization because it has many more products than Apple.
B) Apple is a more virtual organization because it deals with cutting edge, high-tech products.
C) Tupperware is a more virtual organization because its products swiftly adapt to the
marketplace and it has no physical stores.
D) Apple is a more virtual organization because its products swiftly adapt to the marketplace and
it has physical stores.
88) A crime lab purchased a machine to speed up DNA analysis. The new machine works much
faster than the old one, yet productivity has actually dropped since the new technology was
implemented. What might be the problem?
89) Some managers are not comfortable with having employees telecommute. Why do you think
they feel this way? What could help them be more open to telecommuting?
90) Leading and working in virtual teams can be challenging. What steps would you take to
build constructive accountability in a virtual team?
91) Modern ICTs have enabled developing countries to “leapfrog” traditional economic
development pathways followed by countries in the past. Give an example of how this works.
92) Jason states that ICTs provide an “open” form of communication that can only help to
improve lives and advance social good. Do you agree with Jason? Explain.
93) Why did China fail to take advantage of developments that occurred during the three
Industrial Revolutions?
94) At the company’s annual picnic, you tell your boss about a conference you attended on the
“reset economy.” Your boss thinks a reset economy will be a step backwards for the business
community. Do you agree? Explain.
95) How is microfinance an example of Anderson’s “reset economy” in action?
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96) A coworker complains that she is plagued by information overload. What do you suggest that
she do?
97) What are some of the advantages of cloud technology in the business world?