Exam
Name___________________________________
1. Enterprise content management systems are designed to manage structured information, while other
systems, such as KWS, are designed to manage semistructured and unstructured information.
2. Knowledge residing in the minds of employees that has not been documented is called explicit knowledge.
3. Knowledge can reside in e–mail, voice mail, graphics, and unstructured documents as well as structured
documents.
4. Knowledge is universally applicable and easily moved.
5. CAD is a type of intelligent technique.
6. Knowledge workers include all of a company’s workers who are tasked with managing or creating
knowledge, from top–level scientists to clerical and data workers.
7. Structured knowledge is explicit knowledge that exists in informal documents.
8. Semistructured information is all the knowledge in a firm that resides in the heads of experienced
employees.
9. VRML requires the use of a powerful server as well as large amounts of bandwidth.
10. Expert systems are the primary tools used for knowledge discovery.
11. Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system
that can be used by others in the organization.
12. Expert systems are typically used in business in discrete, highly structured decision–making situations.
13. Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are
extracted from human experts.
14. Case–based reasoning is not well–suited for diagnostic systems in medicine.
15. Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that
description in a small number of flexible rules.
16. Fuzzy logic systems “learn” patterns from large quantities of data by sifting through data, searching for
relationships, building models, and correcting over and over again the model’s own mistakes.
17. Because neural network applications cannot always explain why they arrive at a particular solution, they are
not well suited for use in the medical profession.
18. 3D printing today is used to create small objects such as hip replacements.
19. Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.
20. For a firm, organizational resources are needed to transform data into knowledge.
21. From your reading of the chapter case, which of the following was the primary knowledge management
challenge facing the city of Denver?
A) out–of–date modes of dissemination
B) lack of integration
C) inadequate storage facilities
D) lack of training support
22. The percentage of gross domestic product of the United States that is produced by the knowledge and
information sectors is estimated to be about ________ percent.
A) 85
B) 45
C) 65
D) 25
23. Which of the following statements best describes the relationship between collaboration and knowledge
management?
A) As knowledge increases, so does collaboration.
B) Knowledge doesn’t exist without collaboration.
C) Knowledge is useful only when shared with others.
D) Without knowledge, collaboration is difficult.
24. The flow of events or transactions captured by an organization’s system describes
A) knowledge.
B) data.
C) wisdom.
D) information.
25. Expertise and experience of organizational members that has not been formally documented best describes
A) tacit knowledge.
B) data.
C) wisdom.
D) information.
26. Which of the following statements is not an accurate description of the importance of knowledge to a firm?
A) Knowledge experiences network effects as more people share it.
B) Knowledge is unconditional.
C) Knowledge should be seen as an intangible key asset.
D) Knowledge enables firms to become more efficient in their use of scarce resources.
27. What is meant by the statement “knowledge is sticky”?
A) Knowledge is universally applicable.
B) Knowledge is intangible.
C) Knowledge is hard to move.
D) Knowledge works only in certain situations.
28. Which of the following is not one of the main four dimensions of knowledge described in the chapter?
A) Knowledge is situational.
B) Knowledge is a firm asset.
C) Knowledge has different forms.
D) Knowledge has no locations.
29. Changing organizational behavior by sensing and responding to new experience and knowledge is called
A) the knowledge value chain.
B) change management.
C) organizational learning.
D) knowledge networking.
30. In order, which are the value–adding steps in the knowledge business value chain?
A) data and information acquisition, acquire, store, disseminate, apply
B) acquire, disseminate, apply, feedback, management and organizational activities
C) acquire, store, disseminate, apply, feedback
D) data and information acquisition, store, disseminate, feedback, apply
31. The set of business processes, culture, and behavior required to obtain value from investments in
information systems is one type of
A) organizational routine.
B) knowledge culture.
C) knowledge discovery.
D) organizational and management capital.
32. Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?
A) LMS
B) wikis
C) CAD
D) document management
33. Informal social networks of professionals and employees within and outside the firm who have similar
work–related activities and interests are called communities of
A) interest.
B) professionals.
C) knowledge.
D) practice.
34. Which of the following are the three major types of knowledge management systems?
A) enterprise systems, customer support systems, and supply chain management systems
B) enterprise–wide knowledge management systems, knowledge work systems, and intelligent techniques
C) management information systems, decision support systems, and transaction processing systems
D) database management systems, expert systems, and knowledge work systems
35. Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering
and creating new knowledge for a company are called
A) wikis.
B) LMS.
C) CAD systems.
D) KWS.
36. Which of the following is not a typical component or capability of an enterprise–wide knowledge
management system?
A) LMS
B) KWS
C) collaboration tools
D) document management
37. Which of the following would not be considered semistructured knowledge?
A) voice–mail
B) videos
C) e–mail
D) request for proposals
38. In content management, once a taxonomy is developed, documents must then be ________ with the proper
classification.
A) linked
B) tupled
C) referenced
D) tagged
39. You are advising a multimedia company on the best type of knowledge management system to help them
archive digital video and sound clips. Which of the following will suit their needs?
A) enterprise content management system
B) digital asset management system
C) VRML system
D) knowledge network system
40. Which of the following is not a Web 2.0 tool firms are using to foster collaboration?
A) blogs
B) social bookmarking
C) intranets
D) wikis
41. Which of the following statements about 3D printing is not true?
A) It creates objects layer by layer.
B) It is also called additive manufacturing.
C) It creates solid objects.
D) It is only usable to make prototypes.
42. Tools for the management, delivery, tracking, and assessment of various types of employee learning best
describes a(n)
A) employee enrichment system.
B) learning management system.
C) organizational learning system.
D) investment workstation.
43. Most knowledge workers require specialized knowledge work systems, but they also rely on
A) schools and universities.
B) data transferring systems.
C) office systems.
D) imaging systems.
44. Apple’s Siri application is an example of
A) intelligent agents.
B) artificial intelligence.
C) CBR.
D) neural networks.
45. ________ often are designed and optimized for the specific tasks to be performed.
A) Virtual simulators
B) Knowledge workstations
C) Graphics programs
D) CAD stations
46. CAD workstations
A) are high–end PCs used in the financial sector to analyze trading situations instantaneously and facilitate
portfolio management.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) provide engineers, designers, and factory managers with precise control over industrial design and
manufacturing.
47. Which of the following would not be classified as a knowledge work system?
A) 3D visualization system
B) computer–aided design system
C) expert system
D) investment workstations
48. Virtual reality systems
A) allow groups to work together on documents.
B) provide engineers, designers, and factory managers with precise control over industrial design and
manufacturing.
C) provide an important source of expertise for organizations.
D) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.
49. Investment workstations
A) allow groups to work together on documents.
B) provide engineers, designers, and factory managers with precise control over industrial design and
manufacturing.
C) are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio
management.
D) provide an important source of expertise for organizations.
50. Which of the following systems is not used to capture tacit knowledge?
A) neural network
B) fuzzy logic
C) case–based reasoning
D) expert system
51. Which of the following is a type of intelligent technique?
A) VRML
B) case–based reasoning
C) knowledge networks
D) computer–aided design
52. Which of the following techniques is used for knowledge discovery?
A) case–based reasoning
B) transaction processing systems
C) data mining
D) expert system
53. Technology that consists of computer–based systems that attempt to emulate human behavior is called
A) neural networks.
B) genetic algorithms.
C) fuzzy logic.
D) AI technology.
54. An inference engine is
A) a method of organizing expert system knowledge into chunks.
B) a strategy for searching the rule base in case–based reasoning.
C) a strategy used to search through the rule base in an expert system by forward chaining or backward
chaining.
D) the programming environment of an expert system.
55. Forward chaining is
A) a strategy for searching the rule base in an expert system that begins with a hypothesis.
B) a method of organizing expert system knowledge into chunks.
C) a strategy for searching the rule base in an expert system that begins with information entered by the
user.
D) the programming environment of an expert system.
56. Backward chaining is
A) the programming environment of an expert system.
B) a strategy for searching the rule base in an expert system that begins with a hypothesis.
C) a method of organizing expert system knowledge into chunks.
D) a strategy for searching the rule base in an expert system that begins with information entered by the
user.
57. Expert systems
A) work in very limited domains.
B) share characteristics with mainframe computing.
C) are based on DO WHILE rules.
D) solve problems too difficult for human experts.
58. Which of the following does not describe the dimensions of knowledge in a firm?
A) It is intangible.
B) It is subject to the laws of diminishing returns.
C) It is contextual and applicable only in relevant situations.
D) It is a cognitive event involving mental models.