Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
a. Compromise
b. Avoidance
c. Accommodation
d. Amalgamation
38. Which shows a disadvantage of avoidance?
a. It leads to “short fuse” emotions in a person.
b. It does not provide time to rationalize issues and gather thoughts.
c. It is the most difficult conflict style to achieve.
d. Avoidance offers very few disadvantages.
39. Adam is working on a project for his supervisor with an approaching deadline when
a colleague requests his help with a trivial project due in a month. Which conflict
approaching style should be embraced in this example?
a. Differentiation
b. Competition
c. Accommodation
d. Avoidance
40. Which conflict approaching style involves pursuing one’s own goals while
disregarding helping others?
a. Avoidance
b. Competition
c. Accommodation
d. Compromise
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
41. Elizabeth and Kumar were having a conflict regarding their weekend plans and
decided to settle it by playing a game of chess. The winner of the game got to take point
on the weekend plans. This is an example of which conflict approaching style?
a. Accommodation
b. Competition
c. Collaboration
d. Compromise
42. Which two conflict approaching styles are opposites in regard to tending to each
individual’s needs?
a. Avoidance and compromise
b. Collaboration and competition
c. Accommodation and competition
d. Accommodation and collaboration
43. Taylor puts Harry’s needs before hers when they are producing the employee
schedule for their retail store. Taylor does not receive any benefit from doing so. Which
type of conflict approaching style is displayed by Taylor?
a. Avoidance
b. Collaboration
c. Compromise
d. Accommodation
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
44. Whose needs are closely attended in accommodation styles of approaching
conflict?
a. Self
b. Others
c. The group as a whole
d. Self and others
45. Compromise occurs halfway between which two styles of approaching conflict?
a. Competition and accommodation
b. Competition and collaboration
c. Accommodation and collaboration
d. Avoidance and collaboration
46. Which is the second best style of approaching conflict?
a. Competition
b. Collaboration
c. Accommodation
d. Compromise
47. Collaboration requires which two principles in order to be successful?
a. Confidence and assertiveness
b. Timidity and support
c. Decisiveness and teamwork
d. Empathy and efficiency
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
48. Why is collaboration the most difficult conflict approaching style to achieve?
a. It requires all individuals involved to have the same values.
b. It needs shared control and deep effort to be successful.
c. It only is successful if all criteria with the conflict are looked at objectively.
d. It is not the most difficult; compromise is.
49. Conflict on the content level involves differences in all of the following except
______.
a. relationships
b. values
c. beliefs
d. goal orientation
50. Which style of approaching conflict results in a win-win?
a. Avoidance
b. Competition
c. Accommodation
d. Compromise
True/False
1. In groups and organizations, conflict is inevitable.
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
2. According to communication theorists, relational issues are inextricably bound to
content issues.
3. Kilmann–Thomas styles of approaching conflict are differentiation, fractionation, and
face saving.
4. Avoidance is a managing style that is usually productive, leading to less stress.
5. Collaboration is the most preferred style of conflict.
6. Face saving only involves verbal communication.
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
7. Only one style of practical communication can be used at once to resolve conflicts.
8. Annie and Eddie are debating which highway to take to get to their destination
quickest. This is an example of a substantive conflict.
9. Esther and Holly have a disagreement over which company to present their business
idea to. They decide to disregard heir different stances on environmental issues and
focus solely on which business will provide them with the most resources in the short–
term. This is an example of focusing on interests, not positions.
10. There are four principles used in principled negotiations.
11. There is no one right way to deal with conflict.
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
Essay
1. Identify and elaborate on three of the four elements of interpersonal conflict.
2. Discuss the differences between content dimension and the relationship dimension of
communication.
3. Kaitlyn and Thomas are in charge of giving a day-long presentation to possible
investors for their new apple juice product. They have disagreements about the order of
the presentation as well as which points of it are important to keep and which can be
omitted. Classify and differentiate the two different types of conflict regard goals they
are experiencing.
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
4. Analyze the differences and similarities between accommodation and collaboration
conflict styles.
5. What are the advantages and disadvantages of a competition conflict style?
6. Emma and Jorge are partners owning a Laundromat business. They are looking to
expand soon but disagree on how to pay for the expansion. Emma believes they should
wait to earn enough to pay for the expansion entirely while Jorge thinks they should
take out a loan for the full amount today. Provide an example of how they could
negotiate to invent options for mutual gains.
7. Louise and Tyrone are facing problems making personnel decisions at the restaurant
they run because they are both bringing in their professional relationship issues to the
argument. Classify which are the two most relevant principles of negotiation to use here
and why.
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021
8. What is fractionation? Indicate when it should be used.
9. Briefly define the three practical communication approaches to conflict resolution.
10. Identify and compare the three issues of relational conflict.
11. Is organizational conflict inevitable? Why or why not?
Instructor Resource
Northouse, Introduction to Leadership, 5e
SAGE Publishing, 2021