Chapter 11: Managing Human Resource Systems
TRUE/FALSE
1. Human resource management (HRM) is the process of finding, developing, and keeping the right
people to form a qualified work force.
2. Background checks can be used to verify the truthfulness and accuracy of information that applicants
provide about themselves.
3. There are no legally mandated employee benefits.
MULTIPLE CHOICE
1. To which of the following aspects of the human resource management process does federal
employment law apply?
a.
selection decisions
b.
compensation decisions
c.
performance appraisals
d.
training and development activities
e.
all of these
2. A __________ is a purposeful, systematic process for collecting information on the important
work-related aspects of a job.
a.
job analysis
b.
task evaluation
c.
job specification
d.
job validation
e.
job description
3. Which of the following is an internal recruiting method?
a.
advertising
b.
job fairs
c.
job posting
d.
Internet job sites
e.
walk-ins
4. Which of the following type of tests accurately predicts job performance in almost all kinds of jobs?
a.
specific ability tests
b.
cognitive ability tests
c.
personality tests
d.
achievement tests
e.
work sample tests
5. The __________ interview uses only standardized, job-related interview questions that are prepared
ahead of time and asked of all candidates
a.
formalized
b.
structured
c.
semi-structured
d.
scripted
e.
canned
6. Which of the following is an example of a subjective performance measure?
a.
behavioral observation scales
b.
sales quotas
c.
production rate
d.
revenues
e.
customer complaints
7. A __________ is a performance appraisal process in which feedback is obtained from the boss,
subordinates, peers and co-workers, and the employees themselves.
a.
360-degree feedback
b.
performance appraisal iteration
c.
reciprocal appraisal
d.
grapevine appraisal
e.
circular feedback program
8. An ESOP is an:
a.
equitable stock ownership plan
b.
employee stock ownership plan
c.
employee salary option program
d.
equity in salary organizational plan
e.
employer/subordinate organizational profit
9. __________ is the loss of high-performing employees who voluntarily choose to leave a company.
a.
De-employment
b.
Dysfunctional turnover
c.
Reactive turnover
d.
Regressive turnover
e.
A “brain leak”