352. At Washington Seat Belt Industries, new workers are immediately assigned to jobs. They
learn by doing the actual work and by watching longer-term employees. This company uses a
policy of:
353. Julie Daniels recently became a member of the Plumbers Union. She has been told she
will work with John Weimeister, a skilled and experienced plumber, for at least three years in
order to learn all of the skills and techniques of her craft. This type of training is referred to as:
354. Before American Road Builders, Inc., permits its new employees to operate the heavy
equipment it uses to build roads, it sends them to a nearby classroom where they learn the safe
and proper way to work with all of the tools and equipment they will use when they perform their
jobs. American Road Builders is using a training technique known as:
355. Greg, a control room engineer at Tri-State Power, Inc.’s nuclear power plant regularly
practices handling emergency situations in a computerized mockup that duplicates the sights,
sounds, and experiences of a real control room under emergency conditions. Tri-State uses
_______ to train its engineers.
356. Jake accepted a management trainee position at Opelika Resorts, a real estate
development company. Corporate management believes Jake has potential to move into a top
management position within the organization. They have begun assigning Jake to a different
department every few months so he can obtain the broad perspective needed by top managers.
This company is using ______________ to develop Jake’s management skills.
357. Julie Jahn recently began working in an entry-level management position. She has already
shown great promise, so the company has decided to groom her for an upper-level position.
Christine Scheid, one of the more senior women managers in the company, has agreed to help
Julie by introducing her to the right people, and by providing her with the guidance and advice
she needs to be successful within the firm. Christine is acting as Julie’s:
358. If you aspire to become a sous chef, you will pursue several types of training and
development. Your __________ will include learning how to perform as a line chef, as you work
your way through pastry, grill, pantry, and sauté. The only way you will learn the variations in the
line jobs is to experience them! As a(n) _______, you will work alongside another sous chef for a
few years in order to learn how to juggle all the middle-management type of activities expected
of this professional. Your ____________ training will be extensive, as you go to culinary school,
attend a community college, and/or take management classes to help you learn to minimize
conflict in the kitchen as well as improve the productivity of those you manage.
359. The _____________ is an evaluation of the performance level of employees against
established standards to make decisions about promotions, compensation, additional training, or
firing.
360. The first step in the performance appraisal process is to:
361. The last step in performance appraisal is to:
362. A newer form of performance appraisal is called the ___________ because it encourages
feedback from all around the employee including those who report to him/her.
363. The purpose of a performance appraisal is to:
364. The information contained in performance appraisals helps managers:
365. Unlike a traditional performance appraisal, a 360–degree review:
366. Which of the following statements about performance appraisals is the most accurate?
367. A department manager evaluated the performance of her subordinates as part of a
performance appraisal process. If she follows the six-step appraisal process, the next step is:
368. Managers at Wrise & Schein want to make sure their decisions about compensation,
promotions and firings are based on sound information that meet legal requirements. One way to
achieve this objective would be to:
369. Jorge hates to do performance appraisals of his subordinates because he always
struggles when he has to evaluate their performance. In order to make the actual performance
evaluations a better experience for all, Jorge should:
370. Managers at the Allerton Bank get a performance appraisal one time each year. The bank
uses a relatively new evaluation process that provides feedback about performance not only from
superiors but also from subordinates and other managers at the same level. This type of
evaluation is known as a(n):
371. As a project manager for a large construction company, Kevin decided to make the
performance appraisal process as painless as possible for his crew. He spent a considerable
amount of time creating performance standards he felt were reasonable, and after six months’
time, he scheduled individual appointments with each worker to discuss strengths and
weaknesses and areas that needed improvement according to the standards he privately set.
Some employees were sent to vestibule training, and one even got a promotion with additional
compensation. What did Kevin fail to do correctly?
372. For many types of service organizations such as hospitals, banks and airlines, the primary
cost of operations is:
373. Workers who are paid a __________ receive a fixed compensation weekly, biweekly, or
monthly.
374. Salespeople often are paid a _______ based on a percentage of their sales.
375. Blue-collar and clerical workers who punch a time clock typically are paid a(n):
376. The __________ system is a pay system that is based on job tiers, with each tier having a
strict pay range.
377. The two most common compensation methods for teams are:
378. Although the skills learned do not always translate into profits for the company, ______
pay rewards the growth of both the individual and team participation.
379. A common way of compensating teams is a ___________ system, in which bonuses are
based on improvements over a previous performance baseline.
380. Sick-leave pay, vacation pay, pension plans, and health plans that provide additional
compensation to employees are called:
381. Today, fringe benefits account for approximately ______ percent of total payroll costs.
382. Many firms now offer their employees ___________ benefits, such as on-site haircuts and
free breakfasts, which help employees maintain a balance between work and family life.
383. A fringe benefit plan where employees choose the package of benefits they want up to a
certain dollar amount is called a __________ plan.
384. A major advantage of a
piecework
pay system is that it:
385. A problem with the Hay system of compensating workers is that:
386. Which of the following statements about team pay is the most accurate?