Chapter 10 Human Resources Management Answer Key
True / False Questions
1.
People are a source of competitive advantage when their skills, knowledge, and abilities
are equally available to all competitors.
2.
The human resources planning process occurs in three stages: planning, organizing, and
adapting.
3.
Demand forecasting is one of the most difficult parts of human resources planning.
4.
Recruitment involves decisions about whom to hire.
5.
The majority of companies perform drug testing on all applicants.
6.
Employment-at-will means that an employee may be terminated for any reason.
7.
Diversity training focuses on identifying and reducing hidden biases against people with
differences.
8.
Performance appraisals serve two purposes: administrative and developmental.
9.
Internal factors affecting the wage mix include the area wage rates, the cost of living, and
collective bargaining.
10.
Poor supervisory practices can influence workers to vote for a union.
Multiple Choice Questions
11.
Human resources management (HRM) deals with formal systems for the management of
Topic: Strategic Human Resources Management
12.
Topic: Strategic Human Resources Management
Which of the following employees would be a source of competitive advantage?
13.
Another term for human capital is _____ capital.
14.
What is human capital?
15.
The human resources department of Global Prime Shippers makes use of its employee
database to analyze its past rates of turnover, terminations, and retirements. The company
is looking at its _____ labor supply.
16.
If the region or country where a company is located is experiencing a labor shortage, what
should the company’s management do?
17.
A thorough job _____ may help organizations successfully defend themselves in lawsuits
involving employment practices.
18.
Which of the following is an advantage of internal recruiting?
19.
Most jobs today are filled by _____.
20.
Which of the following is the most popular selection tool for hiring employees?
21.
During a job interview, Alicia questions Javier about his duties on his last job and what he
accomplished during his time of employment. This type of interview is called a _____
interview.
22.
_____ becoming more difficult to obtain because of potential lawsuits.
23.
The degree to which a selection test actually predicts or correlates with job performance
is known as _____.
24.
_____ is the term used when a seemingly neutral employment practice has a
disproportionately negative effect on a group protected by the Civil Rights Act.
25.
Teaching managers and professional employees the skills needed for their present and
future jobs is known as _____.
26.
Which of the following is the most effective means to develop managers?
27.
The process of using multiple sources of appraisal to gain a comprehensive perspective of
a person’s performance is called _____ appraisal
28.
Which of the following statements about the comparable worth doctrine is true?
29.
The system of relations between workers and management is called _____.
30.
Which of the following statements about right-to-work states is true?
31.
_____ deals with formal systems for the management of people within an organization.
32.
Firms can create a competitive advantage when human resources are
33.
Companies invest a great deal to hire, train, and keep the best and the brightest
employees in an attempt to gain competitive advantage by employing _____ human
resources.
34.
When managers and executives describe the strategic value of skills and knowledge of
employees, they use the term
35.
Which of the following is one of the concerns of human resources managers?
36.
The human resources planning process occurs in three stages
37.
The programming stage of human resources management involves
38.
Which of the following is the stage of the HR planning process in which the organization
enacts specific human resources activities, such as recruitment and training?