Chapter 10: Organizational Behavior: Power, Politics, Conflict, and Stress
Test Bank
MULTIPLE CHOICE
1. Organizational behavior is the study of ___________ that affect ______________ in the
workplace.
a.
attitudes; behaviors
b.
personalities; productivity
c.
behaviors; actions
d.
actions; performance
2. The goal of OB theorists is to understand, explain, __________, and __________ behavior to
improve performance.
a.
document; change
b.
predict; influence
c.
modify; reinforce
d.
develop; maintain
3. The foundation of individual behaviors that affect behavior and performance include all of the
following, except ________.
a.
skills
b.
perception
c.
personality
d.
attitudes
4. You can only observe individuals’ __________ and try to explain and predict their behavior
based on your understanding of the OB foundations.
a.
personality
b.
attitudes
c.
emotions
d.
actions
5. Self-efficacy is another name for __________.
a.
self-confidence
b.
self-image
c.
self-talk
d.
self-esteem
6. Our __________ determine most of our behavior.
a.
attitudes
b.
thoughts
c.
personality
d.
perceptions
7. The way to improve your self-confidence and self-esteem is to change your thoughts through
__________.
a.
self-esteem
b.
self-confidence
c.
self-image
d.
self-talk
8. Single traits of personality include all of the following, except __________.
a.
optimism
b.
power
c.
locus of control
d.
Machiavellianism
9. Which of the following traits reflects the belief that the ends can justify the means?
a.
Locus of control
b.
Risk propensity
c.
Optimism
d.
Machiavellianism
10. _________ is/are a combination of behavioral, mental, and emotional traits that define an
individual.
a.
Beliefs
b.
Personality
c.
Attitudes
d.
Culture
11. People who are open to experience tend to have all of the following characteristics, except
___________.
a.
prefer the status quo
b.
curious and broad-minded
c.
tolerance for ambiguity
d.
willing to change
12. Which of the following is not one of the Big Five Personality Dimensions?
a.
Extroversion
b.
Emotionalism
c.
Optimism
d.
Conscientiousness
13. Locus of control is the belief that one’s control over one’s destiny is either __________.
a.
strong or weak
b.
internal or external
c.
inherited or learned
d.
situational or intentional
14. Mark has recently been given the position of operational supervisor. One of Mark’s employees,
Sonya, is very insecure about her capabilities and sometimes gets very frustrated. She has even
yelled at her coworkers when frustrated. Mark, on the other hand, is very good at handling
difficult situations by staying calm, secure, and positive. Mark and Sonya appear to be at
opposite ends of the continuum of which of the Big Five personality dimensions?
a.
Openness
b.
Agreeableness
c.
Emotionalism
d.
Extroversion
15. Martha is a sales representative at Tango Technologies where every month, she is expected to
meet her quota of $10,000. For the past six months, she has surpassed the quota by at least 30%.
Her colleagues are not happy with her achievement because Martha is very manipulative and
deceptive to the customers and is willing to do whatever it takes to make a sale. Which trait best
describes Martha?
a.
Conscientiousness
b.
Machiavellianism
c.
Extroversion
d.
Locus of control
16. The Myers-Briggs Type Indicator model of personality identifies your personality __________.
a.
preferences
b.
tendencies
c.
patterns
d.
continuum
17. __________ refers to seeing or hearing what we anticipate.
a.
Stereotyping
b.
Generalizing
c.
Expectations
d.
Assumptions
18. Greta is trying to understand why her assistant, Rod, was late to work this morning. She’s trying
to figure out if he came in late intentionally or if some situation beyond his control caused him
to be late. Greta is engaged in the __________ process.
a.
perception
b.
stereotyping
c.
attribution
d.
selection
19. Sometimes employees view management decisions differently than managers do. This is an
example of the ______ bias.
a.
selectivity
b.
stereotyping
c.
frame of reference
d.
expectations
20. Ian was surprised to find out that his friends, whom he otherwise has a lot in common with, do
not share his political views. Ian’s perception of his friends’ likely views was biased by the
__________.
a.
Pygmalion effect
b.
“like me” assumption
c.
attribution process
d.
perception process
21. Which one of the following is not a perception bias?
a.
Expectations
b.
Stereotyping
c.
Selectivity
d.
Attitudes
22. Andrew just hired Pedro to be part of the financial team and requested that he be at the office at
7:30 am on Monday for his first day. Andrew then e-mailed Pedro to remind him two times over
the weekend. Andrew assumed that Pedro would be late because he is very young and Andrew
believes that all young people are irresponsible and unorganized. Which type of perception bias
is Andrew showing?
a.
Generalizing
b.
Stereotyping
c.
“Like me” assumption
d.
Frame of reference
23. When Joe asked Lauren to complete her self-evaluation, she only commented on the positive
things she had accomplished over the past year, even though she had made some significant
mistakes during the first six months. Which perception bias is she showing?
a.
Frame of reference
b.
“Like me” assumption
c.
Selectivity
d.
Expectations
24. Perception congruence simply means that __________.
a.
you perceive the other party accurately
b.
your assessment of your self-efficacy is accurate
c.
all parties perceive a situation in the same way
d.
all parties perceive the situation as a good fit for their personalities
25. The opposite of perception congruence is perception __________.
a.
divergence
b.
disagreement
c.
deviation
d.
dissonance
26. __________ are positive or negative evaluations of people, things, and situations.
a.
Expectations
b.
Attitudes
c.
Assumptions
d.
Beliefs
27. Conscientiousness is a good predictor of ____________, so companies recruit employees with
good attitudes.
a.
trainability
b.
attendance
c.
job performance
d.
job satisfaction
28. ____________ is the theory that managers’ attitudes toward and expectations for and treatment
of employees largely determine their performance.
a.
Citizenship behavior
b.
Pygmalion effect
c.
Self-fulfilling prophecy
d.
Attribution process
29. What is the type of behavior an employee shows when he or she goes above and beyond the call
of duty?
a.
Pygmalion effect
b.
Emotional labor
c.
Citizenship behavior
d.
Self-efficacy
30. Your manager has little confidence in the collective abilities of your team, which causes him to
mistreat you and your teammates as well as to micromanage all of your work. Even though you
are quite competent, you and your team have become dissatisfied with your jobs and have
begun to reduce the level of effort you put into the work. This is an example of ___________.
a.
citizenship behavior
b.
Pygmalion effect
c.
attribution process
d.
stereotyping
31. As a manager, if you create __________ by expecting high performance and treating employees
as capable, you will get their best performance.
a.
perception congruence
b.
citizenship behavior
c.
win-win situations
d.
synergies
32. Roxana was encouraged by her boss, Yulian, to apply for a newly created position at her
company. Although Yulian expressed his confidence in her ability to do the job, Roxana kept
saying she wasn’t good enough, even as she sent in her application. When Roxana found out the
job went to someone else, she said “See, I told you I wasn’t good enough!” Roxana’s situation
appears to be an example of a(n) __________.
a.
antithetical outcome
b.
reciprocal result
c.
recursive rationalization
d.
self-fulfilling prophecy
33. Which of the following is not an organizational behavior foundation?
a.
Attitudes
b.
Personality
c.
Perceptions
d.
Power
34. The pillar that holds up (or affects) all the other OB foundations is your __________.
a.
self-esteem
b.
thoughts
c.
self-confidence
d.
personality
35. Positive optimistic thoughts lead to higher levels of both __________ and __________.
a.
attitudes; perceptions
b.
self-confidence; attitudes
c.
self-confidence; self-esteem
d.
perceptions; self-esteem
36. Happiness is based largely on __________.
a.
self-esteem
b.
attitudes
c.
personality
d.
perceptions
37. _________ is the ability to influence others’ behavior.
a.
Politics
b.
Power
c.
Position
d.
Authority
38. The type of power that usually stems from the ability to impose negative outcomes on
employees is ______.
a.
connection
b.
reward
c.
referent
d.
coercive
39. Networking increases which type of power?
a.
Coercive
b.
Legitimate
c.
Connection
d.
Referent
40. Which type of power is based on relationships with influential people?
a.
Connection
b.
Legitimate
c.
Expert
d.
Information
41. Of the types of power, which one is based entirely on the user’s position of power in the
organization?
a.
Connection
b.
Legitimate
c.
Expert
d.
Coercive
42. Of the types of power, which one is based entirely on the user’s personal source of power
relationships with others?
a.
Expert
b.
Information
c.
Referent
d.
Coercive
43. Alex, one of your worst employees, has come into work late once again. What type of power
should you utilize in this situation?
a.
Reward
b.
Connection
c.
Referent
d.
Coercive
44. To increase this type of power, work on interpersonal skills and make efforts to gain the
confidence and trust of others.
a.
Referent
b.
Connection
c.
Legitimate
d.
Personal
45. One of your best workers wants a promotion. He has talked to you about getting ahead and has
asked you to help prepare him for when the opportunity comes by sharing your experiences and
the lessons you learned as you climbed the promotion ladder. Which type of power is
appropriate to use in this situation?
a.
Coercive
b.
Referent
c.
Connection
d.
Information
46. Which type of power is based upon the user’s ability to influence others by providing something
of value to them?
a.
Coercive
b.
Information
c.
Reward
d.
Expert
47. Day-to-day manager–employee interactions are based on which type of power?
a.
Connection
b.
Coercive
c.
Referent
d.
Legitimate
48. Employees come to managers to find out what to do and how to do it. What type of power is
this?
a.
Expert
b.
Information
c.
Legitimate
d.
Referent
49. When asking another person to do something, this type of power would express a request
instead of an order.
a.
Coercive
b.
Referent
c.
Information
d.
Reward
50. Serving on committees provides an opportunity to increase both ________ and _________
power.
a.
connection; legitimate
b.
information; connection
c.
expert; information
d.
legitimate; expert
51. _________ is the process of gaining and using power.
a.
Coalition building
b.
Networking
c.
Politics
d.
Reciprocity
52. Money and politics are similar in that they are both __________.
a.
essential for success
b.
viewed negatively
c.
unnecessary
d.
mediums of exchange