107.
After Mary’s Gifts and Cards surveyed its customers, it discovered that its customers preferred
the company’s competition more than 70% of the time. The most frequently cited reason was
customer service. This information will be most helpful to introduce to her employees during
which stage of Lewin’s change model?
108.
Kotter proposed which of the following for organization change?
109.
_____________ is the set of techniques used for implementing planned change to make
people and organizations more effective.
110.
Organizational development is often put into practice by a __________.
111.
Which of the following is not one of the primary uses of OD?
112.
In which of the following situations would OD techniques be the most helpful?
113.
As an OD consultant, Sharon is designing a survey of employee attitudes to be given to
workers at SW Emergency Clinic. By collecting this information, Sharon is conducting the
______ stage of OD.
114.
“What shall we do about the problem?” is the question that would most likely be asked during
the ______ stage of OD.
115.
Omar, an OD consultant, is working with members of a cross-functional team to build
cohesiveness and practice skills to function better as a team. Omar is conducting the ______
stage of OD.
116.
A year after she assisted them in making changes to an employee incentive plan, Kara, an OD
consultant, is visiting Thomas Engineering to determine if the changes were helpful. Kara will
compare sales and turnover data from the last three years to the current year. Kara is in the
______ stage of OD.
117.
Which of the following circumstances is unlikely to increase the success of OD?
118.
When it comes to failure in the innovation process, Procter & Gamble CEO A. G. Lafley
suggests that the key is to __________.
119.
Which of the following is the factor that most reduces an organization’s ability to learn from
failure?
120.
Which of the following is not one of Scott Berkun’s seeds of innovation for organizations?
121.
A technological innovation that improves the performance and speed of a computer’s
operating system would be considered a(n) ______ innovation.
122.
A(n) ______ innovation is a change in the way a product or service is conceived,
manufactured, or disseminated.
123.
A managerial innovation that improves the efficiency of a company’s cross-functional teams
would be considered a ______ innovation.
124.
The management department at a local university began posting all assignments and other
class materials to a course management website instead of creating a packet for students to
purchase each term. This is a ______ innovation.
125.
The creation of products, services, or technologies that modify those that already exist is
called ______ innovation.
126.
Researchers working on hydrogen fuel cells hope that this could be a(n) ______ innovation,
leading to a clean, renewable energy source, and reducing dependence on depleting fossil
fuels with their adverse impact on the global environment.
127.
Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new
product development, has just reviewed the dismal results. As it appears that his team
adequately researched the product’s acceptance by consumers prior to its introduction, he is
confused by the outcome. But to keep his team open to innovation, Rinn should __________.
128.
Which of the following is not a way to encourage innovation?
129.
Four steps to making innovation happen within an organization include all of the following
except ____.
10–79
130.
Which of the following sequences best describes how a manager can foster innovation in an
organization?
Essay Questions