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76) Diego has been hired as a consultant to review a company’s contracting and purchasing
procedures. He began by reviewing recent contracts that were awarded and ones that the company
lost. He also interviewed employees in both units to ascertain if there were any concerns regarding
process, work flows, communication, and expectations. Diego learned that the company had a
reward system in place for the number of contracts awarded and bonuses for higher amount
contracts. Diego recommended a new system that rewarded contracts that benefitted the
company’s mission, regardless of financial amount. How was Diego applying the systems model
of change?
A) as a method to identify positive and negative forces
B) as a comparison tool for feedback
C) as an aid during the strategic planning process
D) as a diagnostic framework
E) as a lever for change
77) Fran’s Crazy Salts has just been bought by Allspice. Employees are unsure of what that will
mean for their jobs, as Allspice already has a competent workforce. As a result, many employees
have started to call out sick and have begun to look for other jobs. Fran’s Crazy Salts should use a
change agent to address
A) managing conflict.
B) revitalizing the organization.
C) adapting to mergers.
D) collecting feedback.
E) evaluating the intervention.
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78) At what point during the innovation system process would management invest resources in
innovation and generate employee commitment to innovation?
A) as part of the creation of the innovation strategy
B) as part of the commitment for senior leaders
C) as part of fostering an innovative culture and climate
D) as part of identifying appropriate resources
E) as part of developing necessary human capital
79) A press conference was held and a new commissioner was announced by the governor. The
acting commissioner was not aware of the change and was not able to make an announcement to
staff prior to the press conference. The rumor mill started as soon as the press conference ended
that the agency was being dismantled and all the employees would be laid off. Was this a
reasonable response to the change?
A) Yes, because there was a climate of mistrust.
B) Yes, because there was surprise and fear of the unknown.
C) No, because there was a fear of failure.
D) No, because, there was a history of disruption of group relationships.
E) Yes, because there was a lack of a reward system.
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80) Which of the following statements is true about the effectiveness of OD?
A) Managers should engage in organizational change for the sake of change to keep ideas fresh.
B) Change programs are more successful when they are oriented toward achieving quick
short-term results only.
C) Change efforts should produce positive results, using multiple interventions, supported by
management.
D) Single interventions are more focused and produce better results.
E) OD is more likely to succeed when top managers get out of the way and let middle-level
managers lead the process.
81) Why should you practice self-compassion?
A) to increase your career competency of positive approach and teach you to be kind to others
B) to increase your openness to change and reduce your need to be perfect
C) to help you understand that your worth is conditional
D) to allow you to appreciate the difference between a good person and a bad decision
E) to make it easier to hide your mistakes while empathizing with others
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82) Which of the following is NOT a self-affirmation?
A) “I learn from my mistakes.”
B) “My work does not define me. I’m a good person.”
C) “I’m not perfect, but I stick to my values.”
D) “I know I can make a difference and I love my job.”
E) “I am right, and I can do it the way I please.”
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83) Matthias wants to change the reward system to be more team-focused and less
individual-focused. He has met with managers at each level, put out an e-mail blast to all
employees so no one would be expecting the employee of the month announcement, and he posted
the criteria that would be evaluated by a team for the reward. He thought he had covered all of his
bases, so when he received an anonymous e-mail from an upset employee about the change, he
was caught off guard. What did Matthias NOT realize would be an impact of the change?
A) how strongly the company needs the proposed change
B) how any change he made would have an impact across the entire organization
C) how capable the employees are of handling the change
D) how pessimistic employees are about the change
E) how managers deliver the message impacts employees
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84) Describe at least three supertrends that are occurring in business that are likely to result in
changes in many industries. Provide an example of each.
85) This question has two parts; be sure to answer each.
First, describe the difference between proactive and reactive change, contrast how managers act in
each type. Which type of change is better?
Second, imagine that you own a dog walking service, Pooches. How might you be proactive in
terms of managing your business?
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86) This question has two parts; be sure to answer both.
First, give examples of two forces outside an organization and two forces inside that would be
likely indicators of a need for change.
Next, imagine that you run a small downtown store, Games R Us, that specializes in selling board
games from around the world. Explain how each of the forces you identified might affect your
business.
87) This question contains multiple sections; be sure to answer each.
First, list the three sources of resistance to change, giving an example of each.
Next, define a change agent and explain his or her role in bringing about organizational change.
Third, imagine that you are the CEO of Home Shopper, a personalized shopping service. Currently
you have 20 personal shoppers on staff. To compete better, you decide to change your way of
doing business. Instead of meeting clients at their homes to discuss their clothing preferences and
look through catalogs, your employees will now be required to pick each customer up at her home,
take her to various stores, and work with her to choose the right clothes. This stronger focus on
each customer means that each of your employees will have fewer clients, which means they may
earn less money and commissions. Explain some types of resistance you might encounter from
your employees and how you might address each one.
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88) Suppose your college or university wanted to make a major change in some important aspect
of student life at your school, such as getting students more involved in charitable organizations.
How should the college or university use Lewin’s model to guide its actions?
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89) Describe what OD is and what it can be used for.
90) This question has two parts; be sure to answer both.
First, explain the three steps in the OD process.
Next, suppose you are a student ambassador at your college or university. A new activity for the
ambassadors is to become peer mentors to student’s high absenteeism. Give examples of activities
the ambassadors might take in each stage of its OD process.
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91) This question has two parts; be sure to answer both.
Explain the four factors essential to successful implementation of an OD.
Next, assume that you manage the U.S. office of a multinational corporation that has offices in
Europe, Asia, and South America. You are having difficulty with your company’s product
receiving many negative reviews on Amazon, Yelp, and other online review sites. Using each of
the four factors, describe how you will improve the situation.
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92) Define the four types of innovation. Give an example of each.
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93) This question contains two parts; be sure to answer both.
First, describe the seven components in creating an effective innovation system.
Next, explain how you would implement each of the seven components at the company you
manage, Apps For All, which specializes in creating easy-to-use smartphone apps that help
business people manage their daily schedule, contacts, and sales leads.
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94) List at least five of ten reasons that employees resist change.
95) Which types of behaviors by managers might indicate a need for change?
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96) Define and describe the three types of change and provide an example of each.
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97) As you prepare yourself for change, which is ongoing, think of five self-affirmations you can
use to remind yourself to remain open to change.
98) Describe how self-affirmations are used to enhance self-compassion.