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311. Becca is a manager in the credit department for 3STAR Motors. Joe Greene is a new
employee in her department. While Joe has been learning his job, Becca has provided him with
guidance by offering advice, encouragement, and instructions. However, she is careful to let Joe
do the actual work, even if he struggles a bit. Becca's approach to getting Joe up to speed
indicates that she is:
312. Paul Blocker is the offensive line coach for a university football team. He wants his
players to report to fall practice in good shape. Coach has set challenging fitness standards that
the linemen should have no problem achieving if they work hard during the summer. He knows
his players hate running wind sprints so to encourage them to work out during the summer he
announced that any player who passes the fitness test at the beginning of fall practice will be
allowed to skip sprints for the first two weeks of practice. Coach Blocker's approach to
motivation is consistent with:
313. Which of the following problems would indicate that a manager failed to apply the basic
concepts of expectancy theory?
314. Lynn is in charge of a nursing shift at a hospital. She wants to improve the motivation and
performance level of the nurses under her direction. According to expectancy theory, one element
of an effective motivational strategy is to:
315. Which of the following is the best example of
extinction
as the term is used in
reinforcement theory?
316. Matt works for a sports marketing firm. He feels that he has been treated unfairly by the
organization. He helped three other employees organize a series of successful street hockey
tournaments in different regions of the country. While the other employees were given a bonus
and corporate recognition, his efforts were ignored. According to equity theory, Matt is likely to
respond by:
317. As a manager, Charlene works hard to ensure that employees are treated fairly, yet she
still gets feedback that indicates that some employees don't believe she is fair. This problem
most likely results from the fact that:
318. Brett manages a sales force that sells laboratory supplies to companies and university
science labs. He wants to implement a reward program for high performance. Any rep whose
territory bills over $500,000 in sales will win a trip for two to a Caribbean island. Last year the
high billing territory made $400,000 in sales. As his outside consultant on the rewards program
project, you suggest that he ask around to make certain that this is something the reps would
enjoy. Your other advice is:
319. You are a graduate teaching assistant in the biology department at Fairview University.
You have several graduate student friends who have graduate appointments in the business
department and the English department. While everyone's compensation and employee benefits
are exactly the same, your department requires you to always show up and tutor students at
least four hours each day and to serve on one university committee each semester. Graduates
students at the other departments are not required by their management to follow these rules.
Lately, you are doing your best to limit your daily obligation to 2½ to 3 hours each day. The
motivational theory that most closely correlates with your actions is:
320. As the marketing director for Chipper's Golf Resort, you are making plans for the annual
golf tournament, and trying to decide on dollar prizes. After learning that in past years, you
successfully raised in excess of $25,000 through registration fees and sponsorship, the general
manager wants to make the top prize $10,000. His exact words were, "We can attract some great
talent at that level!" At your morning meeting, you inquire: "Can we afford to announce a $10,000
prize at the expense of losing out on a portion of the registration fees if some of our past
participants decide not to enter the tournament?" You explain to the general manager that if you
set the prize too high, several better than average golfers in the area will find it to be "out of their
league" and will be unmotivated to participate and spend the money. Your analysis of the
situation is reasonable according to __________.
321. Herzberg's research indicated that employees are motivated by job content.
Contemporary managers focus on _____________ by increasing the significance of the job, and
even providing the employee with important feedback.
322. Managers who advocate job enrichment focus on creating jobs with:
323. ________ emphasizes motivating the worker through the characteristics of the job itself.
324. ___________ is the characteristic of work concerned with the degree of freedom,
independence and discretion an employee has in scheduling work and determining procedures.
325. The characteristic of work that is concerned with the amount of direct and clear
information employees receive about performance is called:
326. The degree to which a job has a substantial impact on the lives or work of others in the
organization is referred to as:
327. __________ is the degree to which a job requires doing a task with a visible outcome from
beginning to end.
328. The practice of moving employees from one job to another to make work more interesting
is called:
329. ___________ attempts to increase task efficiency by breaking down jobs into simple steps
and assigning people to each of those steps.
330. Job ___________ combines a series of tasks into one assignment that is more challenging,
interesting, and motivating.
331. The first step toward establishing open communication within an organization is to:
332. As companies restructure to create greater efficiencies in their operations, there is a
greater opportunity for _____________ where management combines specialized tasks in one job,
asking employees to broaden their scope of responsibilities.
333. As a contemporary manager, your employees will be motivated to provide you with
important feedback if:
334. As a contemporary manager, your employees will perceive that their opinions are more
valued if:
335. The major benefit of open communication in a company setting is:
336. Which of the following practices would fail to result in more open communication?
337. Which of the following practices would be most consistent with the views of scientific
management?
