227. John dropped out of school after the ninth grade and now must support himself though he
has few skills. He is a part-time employee at a small retailer earning the minimum wage. John
would like to earn more, but hasn’t been able to find a better job. He is having a hard time paying
his rent and utility bills and has quit eating breakfast to try to save on his food bills. John is
having trouble meeting his:
228. Abraham Maslow thought that once needs at one level of his hierarchy were met:
229. According to Maslow’s Hierarchy of Needs theory, which of the following would be an
issue that requires the fulfillment of a lower-order need?
230. Julie has worked for the Healthy Nut Bread Company for several years. Recently,
management recognized her as one of the company’s best employees. Her co-workers respect
and admire her, and she feels good about herself. According to Maslow, the type of needs that
are likely to motivate Julie in the future are:
231. Maalem is a refugee from Ethiopia who has none of the basic necessities Americans take
for granted. He lives in an overcrowded tent in a refugee camp. He is often hungry and thirsty
because food is scarce in the camp and the main water supply is polluted. According to Maslow,
Maalem will be motivated to satisfy his ___________ needs, before addressing other concerns.
232. When Anna’s manager sees her coming through the front door, he is greatly relieved. He
knows that the tasks he has planned for the day will not need to be adjusted. Anna’s work
productivity and performance on the job are very good. Recently, however, her ability to get to
work on time has affected her job performance. Anna’s supervisor has documented a number of
unrelated health issues that have prevented Anna from being at work on time. Which of the
following views would Maslow likely share with Anna’s supervisor?
233. Milo currently has a good job and can afford a decent apartment and plenty of food. Due
to significant political unrest and recent street violence in his town, he is considering uprooting
himself and applying for a visa to move to another country. According to Maslow, Milo’s concern
reflects a desire to satisfy his:
234. Than Wok emigrated from his war-torn country to the U.S. almost two years ago. He
recently found a job working on an assembly line at a major computer manufacturer. Than left his
friends and family behind when he came to the United States. He is lonely and hopes that his
fellow employees will accept him so that he can build some lasting friendships. According to
Maslow, Than wants to satisfy his:
235. Although the overall unemployment rate during the past recession hovered between 9
and 10%, the unemployment rate for Millennials was much higher. As this generation struggled to
find employment, they were often compelled to continue to live with their parents. Due to current
economic concerns, this younger generation was struggling to fulfill ___________________.
236. Melody has worked as a secretary at Consolidated Freight Handling for 10 years.
Although she earns a good salary and has made friends at work, she has been passed over for
promotion twice and feels that no one appreciates her abilities and skills. Melody is concerned
with satisfying her:
237. Marla always strives to excel in her career. Several years ago, she finished college, finally
achieving a Ph.D. Although she works as an educator and has a secure position at an urban
college, she does not hold a faculty position at a prestigious university. It is obvious to her
colleagues that Marla is unsatisfied with her position at work. She constantly gives co-workers
subtle reminders of her superior academic credentials and only participates in work activities
where she will assume a leadership role. Analyzing Marla’s situation using Maslow’s hierarchy of
needs, which of the following needs are unmet?
238. Several advocacy groups in the U.S. monitor firms that do business with sweatshops in
developing nations. These watchdog groups are concerned about human rights abuses in foreign
factories, often citing unsafe and unclean working conditions. Recently, business experts have
shed new light on this issue, stating that these factories that do not meet the standards of
developed nations are still perceived by their workers as a better way of life than what they had
before because these employers offer steady wages. According to Maslow, these workers are
motivated to satisfy which of his hierarchy of needs?
239. Jacob recently returned from a tour of duty in Iraq, where he served with the U.S. Army’s
1st Infantry Division. Sitting at the kitchen table in his parents’ home, he listens to his mom spend
several hours making plans for a Caribbean cruise with her new group of friends. He hears about
his sister’s recent promotion at work, and about his Dad winning the “Innovator of the Year”
award at his company. He reflects back on the lives of the people he has just left, their nightly
fears of mortar attacks, their need to boil the drinking water on a daily basis, and the children
that flocked around him begging for something to eat. As he concentrates on his business
management text, he finds himself analyzing his present and past environment in terms of
Maslow’s hierarchy of needs theory. He concludes that:
240. _____________ studied how the characteristics of the job itself affected worker
motivation.
241. Herzberg’s research identified several ___________ factors that did not necessarily
motivate employees if they were increased, but could cause employees to become dissatisfied if
they were missing or inadequate.
242. Herzberg found that factors that provided the highest level of motivation were mostly
associated with:
243. Herzberg found that good pay:
244. According to Herzberg, a sense of achievement, earned recognition, and interest in the
work itself were all:
245. Herzberg’s research found that the factor that ranked highest as a motivator was:
246. According to Herzberg, job-related factors that motivated workers to work harder and
more productively had one thing in common:
247. Herzberg’s research found that safe working conditions and good pay:
248. According to Herzberg’s views, which of the following strategies would be most likely to
result in a higher level of worker motivation?
249. Which of the following is not considered one of Herzberg’s strategies for creating
enthusiasm at work?
250. While Maslow’s research categorized a person’s needs in terms of higher-order and
lower-order needs, Herzberg’s research recognized that:
251. According to Herzberg, the difference between motivators and hygiene factors is: