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196. Frank and Lillian Gilbreth thought that every job could be broken down into a series of
elementary motions that they called:
197. Weldon Taskman has just successfully negotiated a new long-term sales agreement with
a major client. The personal satisfaction Weldon has about his efforts is his _______ reward.
198. Maureen's supervisor was so impressed by her work that he named her the employee of
the month. This praise from her supervisor is an example of a(n) _________ reward.
199. According to the principles of scientific management, the best way to improve
productivity is to:
200. At Qliktech, the company CEO, Lars Bjork, honors employees who demonstrate the
company's core values. Qliktech holds a summit each year, where it selects and awards one
employee in each of several values categories that include (1) challenge; (2) move fast; (3) be
open and straightforward; (4) teamwork for results; and (5) take responsibility. Rather than
posting core values someplace everyone passes by each day, the CEO finds that providing
_________ rewards once each year provides the message to all employees that these are
important values.
201. New employees at Throneberry Manufacturing are carefully trained to use the most
efficient production methods. They are then placed on an assembly line and expected to perform
the same task day after day, using the methods they were taught. The work is boring, but the pay
is good. Throneberry's approach is consistent with the principles of:
202. Wally Tormach is a professional house painter. During busy periods, he often hires
college students as helpers on his jobs. Wally tells his helpers that he has determined the most
efficient way to paint a house and he expects them to follow his instructions exactly. Wally's
approach is consistent with the ideas of:
203. Which of the following statements is the best description of how scientific management
viewed employees?
204. The Hawthorne studies concluded that worker motivation:
205. The Hawthorne studies were conducted by ____________ and his colleagues from Harvard
University.
206. The original goal of the Hawthorne studies was to determine:
207. The tendency for people to behave differently when they know they are being studied is
known as the:
208. The Hawthorne studies found that employees in the experimental group:
209. The findings of the Hawthorne studies led researchers to look more closely at how
____________ could lead to better productivity.
210. The most important impact of the Hawthorne studies was that it:
211. In the Hawthorne studies, employees were involved in the planning of the experiments.
This caused employees to:
212. Which of the following statements about worker motivation is most consistent with the
findings of the Hawthorne studies?
213. Dr. Mo T. Vadar, a professor of psychology at a respected university, is planning a study
of the factors that affect the motivation of employees. Dr. Vadar is concerned that the results of
his experiments may be misleading because employees in an experimental group tend to behave
differently when they know they are being studied. This concern shows that Dr. Vadar is aware of
the:
214. Which of the following statements would Elton Mayo have most likely made soon after
concluding his Hawthorne studies?
215. The concept that a hierarchy of human needs could be used to explain motivation was
developed by:
216. Maslow was mainly concerned with explaining how:
217. According to Maslow, a higher-order need:
218. Maslow classified the needs for basic items such as food, water, and shelter as:
219. Maslow called the needs people have for security at work and at home:
220. In Maslow's hierarchy of needs, the desire for love and acceptance would fall into the
category of:
221. Maslow would classify the need for recognition from others and for self-respect as
_________ needs.
222. In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest
potential.
223. The need __________ would be classified as a social need.
224. Maslow placed _________ needs at the highest level of his hierarchy.
225. When Elaine accepted a position with Cannon Corporation in Dallas, Texas, she felt
uneasy. She was new to the area and new to this company. However, she was pleased that her
new job offered her the opportunity to play on the company volleyball team. She quickly made
new friends and, through her new friends, learned about the city. Apparently, her new job
satisfies Elaine's ________ needs.
226. Jackie had been very pleased with her part-time job at a local convenience store until a
recent incident occurred. During Jackie's shift, the store was burglarized. Although no one was
hurt, Jackie now feels uneasy and fearful during her late night shift. She is so nervous and
worried that she is having a hard time concentrating on her work and is thinking about quitting.
Management needs to be aware of Jackie's unmet _______ needs.
