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338. Ramon works at Chicago Medical Instruments. His job was recently redefined so that he
now has more flexibility in the hours he works and more say in the procedures used on the job.
This suggests that Chicago Medical Instruments is trying to change Ramon's job so that it has
more:
339. Ramona works for a large Colorado ski equipment warehouse. In the past, her only
chance to learn how she was doing on the job came during fairly superficial performance reviews
with her boss twice a year. The company recently implemented a policy designed to give Ramona
and other employees detailed information about their job performance on a monthly basis. This
suggests that the ski equipment retailer now provides Ramona and her co-workers with more:
340. Every month Sam Tabor is assigned a different job at Russo & Daughters Financial
Consulting. Sam enjoys the task variety and finds that switching jobs on a regular basis keeps
the work from becoming boring. Russo & Daughters is using a technique known as job:
341. At Boss Motorcar Company, employees are grouped into teams. Each team is responsible
for assembling an entire automobile. Boss gives each team freedom and flexibility to decide how
to divide up the work. The company keeps the employees informed about how their cars are
selling, and even shows them the comments customers make about quality and performance on
customer satisfaction questionnaires. Boss Motorcar Company is using a strategy of:
342. Until recently, TrueTime International produced personal computers on an assembly line
with each worker performing only one simple task. Three months ago, the company began
allowing individual employees to assemble entire computers, test all of the components, and
even install the software that TrueTime includes with each of its computers. TrueTime's new
production method is an example of:
343. As the new general manager at Backstreet Books, Chloe wants the sales associates to
perceive her style as open and friendly. Which of the following would not be helpful to her
cause?
344. At one of the new campuses of Wild Oak Community College, administrative staff
members are trained on a number of jobs including general student registration procedures,
advising, counseling, computer support, and faculty assistance. Although Christy usually registers
students and Sam usually advises students, they can easily switch roles and help each other out
during busy times. They can also be called into a classroom to assist an instructor troubleshoot a
computer issue. Unlike other colleges where lines are long and students must come back several
times in order to be served, at Wild Oak, you never hear someone say, "It's not my job!" This
campus has successfully implemented ___________.
345. After several years of higher education, Tom and Zoe Dash were awarded their Ph.D.
degrees and found jobs at a university, where they plan to work in research labs. Tom's lab is
very large with at least 15 research faculty like himself and 25 graduate students whose benches
are all together on one side of the laboratory. Zoe's lab is similar in size, but graduate student
benches are interspersed with faculty. From the very beginning, Tom was referred to as Dr. Dash
by the graduate students. Zoe and the graduate students in her lab are on first-name basis. As a
student of management, which of the following statements would you consider good advice to
the managers (also known as the principal investigators) of these labs?
346. Jerry Stead is the chairman of Ingram Micro, a technology provider with 13,000
employees. He answers his own phone line to take calls from employees and declares that if the
company is doing something right he loves to hear about it. He also wants to know if there's
something they should be doing differently. Jerry Stead is building teamwork by:
347. Motivational formulas are:
348. In a high-context culture:
349. In a low-context culture:
350. Generation X employees are likely to:
351. A strength of Generation X managers is likely to be their:
352. The generation born between 1980 and 1995 is known as Generation:
353. As a group, Millennials tend to be:
354. Even across generations, motivation is likely to:
355. Baby Boomers as managers need to understand that:
356. When reflecting upon the newer generation, each older generation says the same thing:
357. In order to understand how to motivate the various generations, we need to understand
each generation's preferred mode of communication. Look at the following chart and fill in the
blank cell.
358. Which of the following statements about cultural differences in the workplace is most
accurate?
359. When it comes to motivating Millennials and Gen Xers, it is important for managers to
know that they have a few things in common. One important likeness is:
360. If "fun and stimulation" are rated as important job criteria by Millennials, which of the
following might be a way to motivate this generation?
361. Which of the following statements about
high-context
cultures
reflects how managers in
this type of culture might operate?
