Management Chapter 10 10 Ramon Works Chicago Medical Instruments His

338. Ramon works at Chicago Medical Instruments. His job was recently redefined so that he

now has more flexibility in the hours he works and more say in the procedures used on the job.

This suggests that Chicago Medical Instruments is trying to change Ramon’s job so that it has

more:

339. Ramona works for a large Colorado ski equipment warehouse. In the past, her only

chance to learn how she was doing on the job came during fairly superficial performance reviews

with her boss twice a year. The company recently implemented a policy designed to give Ramona

and other employees detailed information about their job performance on a monthly basis. This

suggests that the ski equipment retailer now provides Ramona and her co-workers with more:

340. Every month Sam Tabor is assigned a different job at Russo & Daughters Financial

Consulting. Sam enjoys the task variety and finds that switching jobs on a regular basis keeps

the work from becoming boring. Russo & Daughters is using a technique known as job:

341. At Boss Motorcar Company, employees are grouped into teams. Each team is responsible

for assembling an entire automobile. Boss gives each team freedom and flexibility to decide how

to divide up the work. The company keeps the employees informed about how their cars are

selling, and even shows them the comments customers make about quality and performance on

customer satisfaction questionnaires. Boss Motorcar Company is using a strategy of:

342. Until recently, TrueTime International produced personal computers on an assembly line

with each worker performing only one simple task. Three months ago, the company began

allowing individual employees to assemble entire computers, test all of the components, and

even install the software that TrueTime includes with each of its computers. TrueTime’s new

production method is an example of:

343. As the new general manager at Backstreet Books, Chloe wants the sales associates to

perceive her style as open and friendly. Which of the following would not be helpful to her

cause?

344. At one of the new campuses of Wild Oak Community College, administrative staff

members are trained on a number of jobs including general student registration procedures,

advising, counseling, computer support, and faculty assistance. Although Christy usually registers

students and Sam usually advises students, they can easily switch roles and help each other out

during busy times. They can also be called into a classroom to assist an instructor troubleshoot a

computer issue. Unlike other colleges where lines are long and students must come back several

times in order to be served, at Wild Oak, you never hear someone say, “It’s not my job!” This

campus has successfully implemented ___________.

345. After several years of higher education, Tom and Zoe Dash were awarded their Ph.D.

degrees and found jobs at a university, where they plan to work in research labs. Tom’s lab is

very large with at least 15 research faculty like himself and 25 graduate students whose benches

are all together on one side of the laboratory. Zoe’s lab is similar in size, but graduate student

benches are interspersed with faculty. From the very beginning, Tom was referred to as Dr. Dash

by the graduate students. Zoe and the graduate students in her lab are on first-name basis. As a

student of management, which of the following statements would you consider good advice to

the managers (also known as the principal investigators) of these labs?

346. Jerry Stead is the chairman of Ingram Micro, a technology provider with 13,000

employees. He answers his own phone line to take calls from employees and declares that if the

company is doing something right he loves to hear about it. He also wants to know if there’s

something they should be doing differently. Jerry Stead is building teamwork by:

347. Motivational formulas are:

348. In a high-context culture:

349. In a low-context culture:

350. Generation X employees are likely to:

351. A strength of Generation X managers is likely to be their:

352. The generation born between 1980 and 1995 is known as Generation:

353. As a group, Millennials tend to be:

354. Even across generations, motivation is likely to:

355. Baby Boomers as managers need to understand that:

356. When reflecting upon the newer generation, each older generation says the same thing:

357. In order to understand how to motivate the various generations, we need to understand

each generation’s preferred mode of communication. Look at the following chart and fill in the

blank cell.

358. Which of the following statements about cultural differences in the workplace is most

accurate?

359. When it comes to motivating Millennials and Gen Xers, it is important for managers to

know that they have a few things in common. One important likeness is:

360. If “fun and stimulation” are rated as important job criteria by Millennials, which of the

following might be a way to motivate this generation?

361. Which of the following statements about

high-context

cultures

reflects how managers in

this type of culture might operate?