Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Chapter 10: Organizational Behavior: Power, Politics,
Conflict, and Stress
Test Bank
Multiple Choice
1. Organizational behavior is the study of ______ that affect ______ in the workplace.
a. attitudes; behaviors
b. personalities; productivity
c. behaviors; actions
d. actions; performance
2. The goal of OB theorists is to understand, explain, ______, and ______ behavior to
improve performance.
a. document; change
b. predict; influence
c. modify; reinforce
d. develop; maintain
3. The foundation of individual behaviors that affect behavior and performance include
all of the following, EXCEPT ______.
a. skills
b. perception
c. personality
d. attitudes
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
4. You can only observe ______ and try to explain and predict their behavior based on
your understanding of the OB foundations.
a. individuals’ personality
b. individuals’ attitudes
c. individuals’ emotions
d. individuals’ actions
5. Self-efficacy is another name for ______.
a. self-confidence
b. self-image
c. self-talk
d. self-esteem
6. ______ refers to our negative thoughts about ourselves.
a. Self-aversion
b. Self-negativity
c. Self-denigration
d. Self-doubt
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
7. Our ______ determine most of our behavior.
a. attitudes
b. thoughts
c. personality
d. perceptions
8. The way to improve your self-confidence and self-esteem is to change your thoughts
through positive ______.
a. self-esteem
b. self-confidence
c. self-image
d. self-talk
9. Single traits of personality include all of the following, EXCEPT ______.
a. optimism
b. power
c. locus of control
d. machiavellianism
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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10. ______ lies on a continuum from risk taking to risk avoiding.
a. Risk confidence
b. Risk propensity
c. Risk appetite
d. Risk comfort-level
11. Rajesh is a brilliant software engineer, but rarely socializes with others. He was able
to calmly move past many failed attempts as he designed the virtual reality software
upon which he founded his very successful business. Which entrepreneurial type best
describes Rajesh?
a. machine
b. hustler
c. prodigy
d. innovator
12. The secret to Lynette’s success as an entrepreneur has been her tireless pursuit of
new clients for her web page design services. Which entrepreneurial type best
describes Lynette?
a. machine
b. hustler
c. prodigy
d. innovator
13. The reason Lin has been so successful in expanding her small auto body shop into
a very profitable business with three locations is very simple. From the beginning, she
has quietly focused on doing the work that needed to be done and avoided being
distracted from that work. Which entrepreneurial type best describes Lin?
a. machine
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
b. hustler
c. prodigy
d. innovator
14. Jeremy has started and continues to run three very different successful businesses
in his hometown. Those who know him well say that the secret to Jeremy’s success is
that he’s always looking for creative ideas for meeting customers’ needs which other
local businesses aren’t currently meeting. Which entrepreneurial type best describes
Jeremy?
a. machine
b. hustler
c. prodigy
d. innovator
15. Which of the following traits reflects the belief that the ends can justify the means?
a. locus of control
b. risk propensity
c. optimism
d. Machiavellianism
16. ______ is/are a combination of behavioral, mental, and emotional traits that define
an individual.
a. Beliefs
b. Personality
c. Attitudes
d. Culture
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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17. People who are open to experience tend to have all of the following characteristics,
EXCEPT ______.
a. prefer the status quo
b. curious and broad-minded
c. tolerance for ambiguity
d. willing to change
18. The Big Five Personality Model is also known by this acronym.
a. BRAIN
b. OCEAN
c. BLAND
d. MINDS
19. Which of the following is NOT one of the Big Five Personality Dimensions?
a. extroversion
b. emotionalism
c. optimism
d. conscientiousness
20. Locus of control is the belief that one’s control over one’s destiny is either ______.
a. strong or weak
b. internal or external
c. inherited or learned
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
d. situational or intentional
21. Which of the following is a good predictor of success in jobs requiring social skills
and leadership?
a. openness
b. agreeableness
c. emotionalism
d. extroversion
22. Which of the following is a good predictor of success in jobs requiring cooperative
teamwork and leadership?
a. openness
b. agreeableness
c. emotionalism
d. extroversion
23. Which of the following is a good predictor of success in jobs requiring creativity and
innovation?
a. openness
b. agreeableness
c. emotionalism
d. extroversion
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
24. Mark has recently been given the position of operational supervisor. One of Mark’s
employees, Sonya, is very insecure about her capabilities and sometimes gets very
frustrated. She has even yelled at her coworkers when frustrated. Mark, on the other
hand, is very good at handling difficult situations by staying calm, secure, and positive.
Mark and Sonya appear to be at opposite ends of the continuum of which of the Big
Five personality dimensions?
a. openness
b. conscientiousness
c. emotionalism
d. extroversion
25. Aliya is a sales representative at Tango Technologies where every month, she is
expected to meet her quota of $10,000. For the past six months, she has surpassed the
quota by at least 30%. But Martha is very manipulative and deceptive to the customers
and is willing to do whatever it takes to make a sale. Which trait best describes Martha?
a. conscientiousness
b. machiavellianism
c. extroversion
d. locus of control
26. The Myers-Briggs Type Indicator model of personality identifies your personality
______.
a. preferences
b. tendencies
c. patterns
d. continuum
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SAGE Publishing, 2019
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27. ______ refers to seeing or hearing what we anticipate.
a. Stereotyping
b. Generalizing
c. Expectations
d. Assumptions
28. Greta is trying to understand why her assistant, Rod, was late to work this morning.
She’s trying to figure out if he came in late intentionally or if some situation beyond his
control caused him to be late. Greta is engaged in the ______ process.
a. perception
b. stereotyping
c. attribution
d. selection
29. Sometimes employees view management decisions differently than managers do.
This is an example of ______.
a. selectivity bias
b. stereotyping bias
c. frame of reference bias
d. expectations bias
30. Ian was surprised to find out that his friends, with whom he otherwise has a lot in
common, do not share his political views. Ian’s perception of his friends’ likely views
was biased by the ______.
a. Pygmalion effect
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b. “like me” assumption
c. attribution process
d. perception process
31. Which one of the following is NOT a perception bias?
a. expectations
b. stereotyping
c. selectivity
d. attitudes
32. Andrew just hired Pedro to be part of the financial team and requested that he be at
the office at 7:30 a.m. on Monday for his first day. Andrew then e-mailed Pedro to
remind him two times over the weekend. Andrew assumed that Pedro would be late
because he is very young and Andrew believes that all young people are irresponsible
and unorganized. Which type of perception bias is Andrew showing?
a. generalizing
b. stereotyping
c. “like me” assumption
d. frame of reference
33. When Joe asked Lauren to complete her self-evaluation, she only commented on
the positive things she had accomplished over the past year, even though she had
made some significant mistakes during the first six months. Which perception bias is
she showing?
a. frame of reference
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
b. “like me” assumption
c. selectivity
d. expectations
34. Perception congruence simply means that ______.
a. you perceive the other party accurately
b. your assessment of your self-efficacy is accurate
c. all parties perceive a situation in the same way
d. all parties perceive the situation as a good fit for their personalities
35. The opposite of perception congruence is ______.
a. perception divergence
b. perception disagreement
c. perception deviation
d. perception dissonance
36. ______ are positive or negative evaluations of people, things, and situations.
a. Expectations
b. Attitudes
c. Assumptions
d. Beliefs
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
37. Conscientiousness is a good predictor of ______, so companies recruit employees
with good attitudes.
a. trainability
b. attendance
c. job performance
d. job satisfaction
38. ______ is the theory that managers’ attitudes toward and expectations for and
treatment of employees largely determine their performance.
a. Citizenship behavior
b. Pygmalion effect
c. Self-fulfilling prophecy
d. Attribution process
39. What is the type of behavior an employee shows when he or she goes above and
beyond the call of duty?
a. Pygmalion effect
b. emotional labor
c. citizenship behavior
d. self-efficacy
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
40. Your manager has little confidence in the collective abilities of your team, which
causes him to mistreat you and your teammates as well as to micromanage all of your
work. Even though you are quite competent, you and your team have become
dissatisfied with your jobs and have begun to reduce the level of effort you put into the
work. This is an example of ______.
a. citizenship behavior
b. Pygmalion effect
c. attribution process
d. stereotyping
41. As a manager, if you create ______ by expecting high performance and treating
employees as capable, you will get their best performance.
a. perception congruence
b. citizenship behavior
c. win-win situations
d. synergies
42. Roxana applied for a newly created position at her company but kept saying she
wasn’t good enough, even as she sent in her application. When Roxana found out the
job went to someone else, she said “See, I told you I wasn’t good enough!” Roxana’s
situation appears to be an example of a(n) ______.
a. antithetical outcome
b. reciprocal result
c. recursive rationalization
d. self-fulfilling prophecy
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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43. Which of the following is NOT an organizational behavior foundation?
a. attitudes
b. personality
c. perceptions
d. power
44. The pillar that holds up (or affects) all the other OB foundations is your ______.
a. self-esteem
b. thoughts
c. self-confidence
d. personality
45. Positive optimistic thoughts lead to higher levels of both ______ and ______.
a. attitudes; perceptions
b. self-confidence; attitudes
c. self-confidence; self-esteem
d. perceptions; self-esteem
46. Happiness is based largely on ______.
a. self-esteem
b. attitudes
Instructor Resource
Lussier, Management Fundamentals 8e
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c. personality
d. perceptions
47. ______ is the ability to influence others’ behavior.
a. Politics
b. Power
c. Position
d. Authority
48. The type of power that usually stems from the ability to impose negative outcomes
on employees is ______.
a. connection
b. reward
c. referent
d. coercive
49. Networking increases which type of power?
a. coercive
b. legitimate
c. connection
d. referent
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
50. Which type of power is based on relationships with influential people?
a. connection
b. legitimate
c. expert
d. information
51. Which type of power is based on the user’s position of power in the organization?
a. connection
b. legitimate
c. expert
d. coercive
52. Which type of power is based on the user’s personal source of power relationships
with others?
a. expert
b. information
c. referent
d. coercive
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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53. Alex, one of your worst employees, has come into work late once again. What type
of power should you utilize in this situation?
a. reward
b. connection
c. referent
d. coercive
54. To increase ______ power, work on interpersonal skills and make efforts to gain the
confidence and trust of others.
a. referent
b. connection
c. legitimate
d. personal
55. One of your best workers wants a promotion. He has talked to you about getting
ahead and has asked you to help prepare him for when the opportunity comes by
sharing your experiences and the lessons you learned as you climbed the promotion
ladder. Which type of power is appropriate to use in this situation?
a. coercive
b. referent
c. connection
d. information
56. Which type of power is based upon the user’s ability to influence others by providing
something of value to them?
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
a. coercive
b. information
c. reward
d. expert
57. Day-to-day manager–employee interactions are based on which type of power?
a. connection
b. coercive
c. referent
d. legitimate
58. Employees come to managers to find out what to do and how to do it. What type of
power is this?
a. expert
b. information
c. legitimate
d. referent
59. What type of power is expressed as a request instead of an order?
a. coercive
b. referent
c. information
d. reward