Managing Information Technology, 7e (Brown)
Chapter 1 Managing IT in a Digital World
1) Information technology has been described as pervasive in today’s world because:
A) Internet connectivity leads to increased privacy issues.
B) today’s technology tools are increasingly more complex.
C) today’s technology tools are becoming harder to use.
D) IT has become commonplace in the workplace and in many homes.
2) The widespread use of Microsoft’s software products is responsible for today’s de facto
software standards in each of the following areas, except:
A) PC operating systems (Windows).
B) office application suites (including word processing).
C) enterprise systems.
D) Internet browsers.
3) Which of the following did not lead to an increase in IT investments by organizations in the
1990s:
A) wireless technology.
B) Internet communication standards (TCP/IP).
C) standard Web browsers.
D) high-bandwidth fiber-optic lines.
4) By the year 2000, more than ________ of capital expenditures by businesses in developed
countries were for IT purchases.
A) one quarter
B) one half
C) three quarters
D) 90 percent
5) Information technology has enabled businesses to compete in which of the following ways?
A) by being a low-cost producer of a good or service
B) by differentiating their products or services
C) both A and B
D) none of the above
6) Which does not describe a current hardware trend?
A) cheaper purchase costs
B) faster computer processing
C) tethered desktops
D) mobile hardware devices
7) Which of the following is not a characteristic of free agents?
A) are knowledge workers
B) are telecommuters
C) work as independent contractors
D) do not have control over their work schedules
8) Telecommuting is facilitated by all of the following except:
A) privacy laws.
B) low costs for personal computing products.
C) Internet connectivity.
D) software to facilitate remote collaboration.
9) The term “app economy” refers to:
A) purchases of downloadable software.
B) App Stores by Apple and other vendors.
C) a software industry trend.
D) all of the above
10) Which does not describe a current software trend?
A) suites of applications with integrated modules
B) bit-size programs for smartphones
C) legacy systems
D) social networking tools
11) Which statement is true about how modern organizations are dependent on IT?
A) Some companies rely on IT for only back-office support (e.g., accounting).
B) Some companies are dependent on 24×7 IT operations.
C) Not all companies are strategically dependent on new technologies.
D) all of the above
12) Based on Ross et al. (1996), IT managers need to focus on three types of IT assets, which
include all of the following except:
A) procedural assets.
B) technology assets.
C) relationship assets.
D) human assets.
13) IT leaders who establish mechanisms for joint IT-business decision making are fostering
which IT asset?
A) procedural asset.
B) technology asset.
C) relationship asset.
D) human asset.
14) Keeping a company’s IT resources aligned with business goals is the primary responsibility
of:
A) virtual teams.
B) the project sponsor.
C) the CEO.
D) the CIO.
15) A new organizational leadership position that helps plan for and monitor compliance with
federal reporting requirements is:
A) CEO.
B) CSO.
C) CTO.
D) none of the above
16) Information technology is defined as computer hardware and software for processing and
storing information, as well as communications technology (voice and data) for transmitting
information.
17) The company responsible for much of today’s de facto software standards throughout
corporate America is Microsoft Corporation.
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18) A telecommuter is one who works from a location outside the company’s regular offices and
communicates via IT in order to do his or her work.
19) Managing the costs and vulnerabilities of the data centers and networks that provide access
to business data and applications is the only major role of IT leaders.
20) By definition, the CIO is a direct report of the CEO.