95.
When individuals view themselves as employees and expect their employers to tell them
what to do and give them pay and benefits, those individuals are acting as
Scenario A. Pizzazz is a manufacturer of fashion jewelry. The company has been operating
for the past decade and is well known. When the CEO, Francesca, was asked by a local
newspaper during an interview about the secret to her success, she stated that there were
several reasons. She makes sure that the company always introduces new styles of
jewelry to suit changes in tastes and stay a step ahead of her competitors, and the
company offers its customers the best by using fine-quality semiprecious stones in artful
settings. She also stated that the company’s salespersons cater to customers individually
to help them purchase jewelry appropriate for their personal style. Pizzazz has its own
exclusive website, which can be accessed anywhere in the world, and customers are
promised that they will get what they order within 36 hours.
96.
Which of the following success drivers of performance is Francesca using by constantly
changing and introducing new jewelry styles to match the changing trends in the market
and stay a step ahead of competitors?
Cost competitiveness
97.
Which of the following fundamental success drivers of performance has Francesca
achieved by ensuring that every customer has a salesperson to advise him or her while
choosing jewelry?
98.
From Scenario A, it can be understood that Francesca is an example of a(n)
99.
Which of the following skills is Francesca showing by taking the time to talk with the
person interviewing her for the local newspaper?
100.
When Halim was deciding on the activities that would be involved in the business and
establishing the goals and objectives, he was performing the _____ function of
management.
101.
Halim monitors his employees and provides training to those who are performing poorly. In
this case, which of the following functions of management is Halim performing?
102.
By recognizing good performers and motivating them toward achieving organizational
goals, Halim performs the _____ function of management.
1-102
103.
When Halim started recruiting professionals and other personnel and grouped them
according to their job responsibilities, he was performing the _____ function of
management.
Scenario C. Gus is the manager of Companion Treats, a bakery that specializes in cookies
for cats and dog. As the manager of the bakery, he has many responsibilities. On one day
he holds a meeting where he informs the employees that the company must freeze wages
for the next year. An agitated employee threatens to “make the company regret this,” so
Gus asks the employee to leave immediately and makes sure that security personnel
escort the employee off the premises. After the meeting, Gus goes to meet one of the
bakery’s distributors to obtain information about possible new markets for the company’s
products. Then he represents the company at a dinner for the retiring bank officer who
handled Companion’s account for many years. These are some of the roles that Gus
performs as a manager.
104.
Which of the following roles was Gus performing when he notified the employees of the
upcoming wage freeze?
105.
Which of the following roles was Gus performing when he dealt with the angry employee?
106.
Which of the following roles Gus performing when he attended the retirement dinner for
the bank officer?
107.
From Scenario D, it can be understood that Charles is a _____ manager.
108.
By creating objectives and communicating them to the rest of the organization, Angela is
performing the function of a(n) _____ manager.
109.
In Scenario D, Manny, the floor manager, is a _____ manager.
110.
Which of the following management skills does Angela implement by communicating with
the rest of the organization?
Essay Questions
111.
What are the four ongoing challenges that characterize the current business landscape?
What is the potential impact of these challenges on business?
Answers will vary.
112.
Write an essay on knowledge management. Give a suitable example.
Answers will vary.
113.
List and explain each of the six fundamental success drivers of performance.
Answers will vary.
114.
Explain cost competitiveness and give reasons as to why a company has to worry about its
cost competitiveness. Provide a suitable example.
Answers will vary.
115.
Write an essay explaining why businesses are becoming increasingly concerned with
sustainability.
Answers will vary.
116.
Briefly describe each of the four key management functions.
Answers will vary.
117.
Discuss how you can use social capital in your future career.
Answers will vary.
118.
Differentiate between the various management levels in an organization.
Answers will vary.
119.
What is a frontline manager? List out the tasks, duties, and responsibilities of a frontline
manager.
Answers will vary.
120.
Identify and describe one decisional role, one informational role, and one interpersonal
role that managers fulfill.
Answers will vary.
121.
Discuss the various management skills in relation to their requirement at the various
management levels.
Answers will vary.
122.
Explain the importance of emotional intelligence.
Answers will vary.
123.
What does it mean to be self-reliant? What are the ways in which a person can be self-
reliant? Give examples of professions that contain a large number of self-reliant people.
Answers will vary.
124.
State the two possible relationships an individual can have with his or her employer.
Answers will vary.
125.
State some of the common practices of successful executives.
Answers will vary.
126.
Explain why you should aim to be both a specialist and a generalist in your future career.
Answers will vary.