Package Title: Chapter 1, Testbank
Course Title: Schermerhorn, Exploring 5e
Chapter Number: 1
Question type: Multiple Choice
1) A person who supports and is responsible for the work of others is called a(n) ________.
a) leader
b) manager
c) employee
d) shareholder
2) The three levels of management are ________.
a) first, second, and third
b) technical, conceptual, and human
c) directorial, upper, and bottom
d) top, middle, and first-line
3) At First United Bank, division managers, regional managers, and branch managers would be
known as ________.
a) first-line managers
b) middle managers
c) top managers
d) nonmanagerial workers
4) Susan is a manager who oversees the work of large departments or divisions consisting of
several smaller teams at Colors Inc. Susan most likely holds the position of ________ at Colors
Inc.
a) the CEO
b) a first-line manager
c) a director
d) a middle manager
5) Andy is a middle manager at Hercules Industries. Whom would he report to?
a) First-line manager
b) Vice president
c) Chairman of the board
d) President
6) Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is
a ________ manager.
a) top
b) first-line
c) middle
d) senior
7) Top managers focus on ________.
a) short-term plans
b) long-term success
c) middle managers
d) the board of directors
8) A person who guides the performance of an organization as a whole or of one of its major
parts is called a ________.
a) supervisor
b) first-line manager
c) top manager
d) middle manager
9) The primary responsibility of the board of directors is to ________.
a) tell all the managers what to do
b) oversee the affairs of the organization
c) make daily operational decisions
d) do tactical planning
10) Claire, the CEO of Berylia Inc., reports to James. James has been appointed by the
stockholders of Berylia to represent their ownership interests. Hence, James is a part of the
________ of Berylia Inc.
a) top management
b) front-line management
c) board of directors
d) board of trustees
11) Jane, Kale, Carter, and Bennett have been appointed by the government of Rhodia to the
board of trustees of the University of Rhodia. Their responsibility is to _______.
a) supervise several first-line managers
b) supervise the performance of nonmanagerial workers
c) make sure that the institution is being run right
d) recognize potential problems and set strategies to abate them
12) ________ is the oversight of top management by a board of trustees.
a) Accountability
b) Governance
c) Responsibility
d) Strategic planning
13) ________ is the requirement to show performance results to a supervisor.
a) Dependability
b) Durability
c) Delegation
d) Accountability
14) Accountability in managerial performance is always accompanied by ________.
a) entrepreneurship
b) dependency
c) fondness
d) satisfaction
15) The overall quality of human experiences in the workplace is known as ________.
a) work environment
b) work culture
c) quality of work life
d) quality of work experience
16) Which of the following is NOT one of the quality of work life (QWL) issues?
a) Being respected and valued
b) Fair pay
c) Safe work conditions
d) Health benefits
17) Effective managers help others achieve high performance and ________ in their work.
a) salary
b) profits
c) rewards
d) satisfaction
18) Which of the following management issues is most associated with the concept of quality of
work life or QWL?
a) Continuous improvement
b) Job satisfaction
c) Total quality management
d) Customer service
19) The upside-down pyramid view of organizations puts ________ at the top of the pyramid.
a) customers
b) team leaders
c) nonmanagerial workers
d) first-line managers
20) The upside-down pyramid clearly shows that the job of top managers is to support all
EXCEPT the ________.
a) middle managers
b) first-line managers
c) operating workers
d) chairman of the board
21) The process of arousing enthusiasm and inspiring efforts to achieve goals is called
________.
a) leading
b) planning
c) organizing
d) controlling
22) The process of assigning tasks, allocating resources, and coordinating the activities of
individuals and groups best defines the term ________.
a) organizing
b) planning
c) leading
d) controlling
23) The process of setting performance objectives and determining what actions should be taken
to accomplish them is known as ________.
a) organizing
b) planning
c) leading
d) controlling
24) Tim is a sales manager at Green Source Corp. He sets a target for his sales team to increase
sales by 20 percent in 20 weeks. While giving them suggestions on how to achieve the target, he
also announces a 20 percent commission as an incentive. Tim is involved in the ________
function of the management process.
a) controlling
b) organizing
c) planning
d) leading
25) At work, Julie focuses on measuring performance and takes the necessary corrective actions.
Julie is engaged in the ________ function of the management process.
a) controlling
b) leading
c) organizing
d) planning
26) When managers ________, they stay in contact with people as they work, gather and
interpret information on performance results, and use this information to make adjustments.
a) plan
b) lead
c) organize
d) control
27) When Jose acts as a resource allocator for his organization, he is acting in a(n) ________
role.
a) entrepreneurial
b) decisional
c) interpersonal
d) informational
28) ________ is the capacity to attract support and help from others to get things done.
a) Social capital
b) Human capital
c) Cultural capital
d) Intellectual capital
29) Which of the following set of skills is most important at lower organizational levels?
a) Planning
b) Conceptual
c) Technical
d) Human
30) A ________ skill is the ability to work well in cooperation with other people.
a) conceptual
b) decisional
c) technical
d) human
31) Which of the following skills is the LEAST necessary to senior managers?
a) Technical
b) Leading
c) Conceptual
d) Interpersonal
32) Which of the following refers to the ability to manage ourselves and our relationships
effectively?
a) Technical skill
b) Communication skill
c) Competitive intelligence
d) Emotional intelligence
33) Which of the following is NOT one of the six “must–have” managerial skills?
a) Self-management
b) Critical thinking
c) Professionalism
d) Expressiveness
34) The worldwide interdependence of resource flows, product markets, and business
competition that characterize our economy is called ________.
a) nation building
b) corporate dominance
c) globalization
d) strategic marketing
35) Contracting for work that is performed by workers in other countries is called ________.
a) subcontracting
b) job migration
c) global marketing
d) global sourcing
36) Trix International is a furniture company. It procures raw material from Africa, hires artisans
from India, and sells the finished products all over the world. Trix International is engaged in
________.
a) inshoring
b) reshoring
c) global sourcing
d) job migration
37) One controversial side effect to global sourcing is ________.
a) global sourcing
b) reshoring
c) job migration
d) inshoring
38) Pixz International is a multinational computer technology company based in the United
States. It had outsourced the production of its microprocessors to China. Now Pixz International
is moving its microprocessor production back to the United States. Pixz International is currently
engaged in ________.
a) global sourcing
b) reshoring
c) job migration
d) offshoring
39) The moral standards of what is “good” and “right” behavior in organizations and in our
personal lives are set by ________.
a) prejudice
b) professionalism
c) ethics
d) rights
40) The oversight of corporate management by a company’s board of directors is called
________.
a) organizational control
b) corporate governance
c) strategic planning
d) management interference
41) ________ describes the composition of a workforce based on factors such as race, gender,
age, religious affiliation, sexual orientation, and able-bodiedness.
a) Discrimination
b) Prejudice
c) Intellectual capital
d) Workforce diversity
42) By 2030, more than ________ percent of the population of the United States will be aged 65
years or older.
a) 10
b) 20
c) 40
d) 75
43) Which of the following terms can be best described as an invisible barrier limiting career
advancement of women and minorities?
a) Globalization
b) Prejudice
c) Racial discrimination
d) Glass ceiling effect
44) Which of the following terms can be best described as the display of negative, irrational
attitudes toward women or minorities?
a) Discrimination
b) Fairness
c) Value system
d) Prejudice