99.
At times, customers have an unexpected need and require certain departments, such as
production, to change their schedule to meet the demands of the sales department. When
Susan, the vice president of marketing, is involved in resolving this conflict, this is an
essential part of which management function?
100.
The general manager of a furniture store recently gave a motivational PowerPoint
presentation to his employees on the value of being courteous to each customer. This is
an example of ____.
101.
The district manager of a national fast-food restaurant watches the sales reports for each
restaurant daily to compare actual sales with projected sales goals, and then takes
corrective action if needed. This function is ____.
102.
The vice president of marketing, while meeting with the district sales managers,
mentioned that management theorist Peter Drucker compared ____.
103.
Elizabeth is a chef and the kitchen manager in an upscale restaurant. She is very
knowledgeable in both the culinary and restaurant management fields. Because of these
skills, Elizabeth can be considered a(n) ____ worker.
104.
Managers are classified into the four levels of ____.
105.
Mark, vice president of human resources at Executive Corporation, is a(n) ____ level
manager.
106.
Felix pays a lot of attention to the environment outside his company, staying alert for long-
run opportunities and problems and devising strategies for dealing with them. Felix is a(n)
____ level manager.
107.
Paula, a plant manager, received an e–mail from the CEO stating that the company will
now be focusing on customer service. The e-mail also stated that all plant managers need
to implement this policy and coordinate the activities related to this strategy for their
lowest-level managers. Paula is a(n) ____ level manager.
108.
Donna manages the service desk and makes routine decisions related to customer refunds
and merchandise returns. Donna also oversees the daily tasks of the cashiers and front
desk employees. Donna is a(n) ____ manager.
109.
Betty reports to the front desk manager. Betty is responsible for directing the team
activities of four cashiers who are responsible for developing a plan to improve customer
service. Betty does not have authority over other team members, but she provides
guidance, instruction, and direction to them. Betty is a(n) ____.
110.
Donna, vice president of finance, and Bob, vice president of human resources, are ____
managers.
111.
Tutors for Students (TFI) is an organization with the purpose of offering tutoring to older
students and not making a profit. TFI is an example of a ____ organization.
112.
The city fire department offers its services to any individual within its city limits, so even
Paul, who is driving through the city on vacation, received assistance with a car fire. The
fire department is an example of a ___ organization.
113.
Josh, a college student, has become very interested in helping his community, so he is
interested volunteering in a neighborhood improvement organization. This type of
organization is an example of a(n) ______ organization.
114.
The police chief is meeting with some citizens in his community, where he will discuss the
police department’s positive service delivery. The success of his organization is measured
by _____.
115.
Management scholar Henry Mintzberg found that in their workday, managers ____.
116.
According to management scholar Henry Mintzberg, managers play three roles:
117.
As a store manager, Liandra has to play the role of negotiator, such as purchasing
products at a fair price for her company. As she handles this responsibility, Liandra is
playing the ____ role.
118.
Greg, the marketing manager, is constantly seeking information about his competition
while looking online or speaking to people; this is an example of the ___ role.
119.
Raylene, the CEO of a Fortune 500 company, met with business leaders from the local
community. Afterwards, she spent time informally answering their questions about the
company as part of which managerial role?
120.
To maintain a competitive advantage, the top management of a national furniture store
made the decision to increase employee training, add rewards that motivate employees,
and look at improving procedures related to disciplining workers. These decisions are part
of the ______ role.