134.
Technical skills consist of ____.
135.
Conceptual skills consist of ____.
136.
When Randy, a general manager of a national retailer, moved to a different store in his
company that was having difficulty, he knew that sales were low and after talking to his
employees, he found morale was also low. At first Randy thought attitudes were poor due
to low sales, but after working closely with employees, he realized that the poor attitudes
were actually the cause of poor sales. Randy was able to discover the cause of the
problem by utilizing ______ skills.
137.
Because upper management must deal with problems that are ambiguous but that could
have far-reaching consequences, ____ skills are particularly important for top managers.
138.
Donna, the office manager, spends a large part of her day working closely with those
whom she supervises to successfully accomplish the many tasks she is responsible for.
She also works well with other departments to get things done. Donna is exhibiting which
type of managerial skill?
1-137
139.
______, or the ability to motivate, to inspire trust and to communicate with others, are
important for all levels of management.
Essay Questions
140.
What is efficiency? What is effectiveness? Contrast efficiency with effectiveness, giving a
real-world example of both.
1-139
141.
Describe the challenges of managing for globalization. Summarize the challenges of
managing for information technology.
142.
Describe the challenges of managing for ethical standards.
143.
Describe the four managerial functions. Give a specific example of each.
144.
List and summarize the four levels of management. Give an example of a task that a
manager at each level might perform.
145.
Describe the three principal skills that good managers need to work on.
146.
List the characteristics that most entrepreneurs have.
147.
Define the three types of managerial roles according to Mintzberg.