c.
concepts
d.
functions
59. Mary Parker Follett’s contribution to administrative theory was emphasizing the need for
worker participation, _________, and __________.
a.
shared goals; distinct operating activities
b.
conflict resolution; fairness
c.
fairness; shared goals
d.
conflict resolution; shared goals
60. The aim of Weber’s bureaucracy concept was to develop a set of _______ to ensure that
employees were treated fairly.
a.
functions
b.
rules and procedures
c.
theories
d.
principles
61. Nathanial focuses on people to determine the best way to manage in all organizations. Nathanial
subscribes to__________.
a.
behavioral theory
b.
bureaucracy concept
c.
systems theory
d.
sociotechnical theory
62. According to Elton Mayo’s Hawthorne studies, treating people well and meeting their needs
often resulted in _____________.
a.
positive behavior
b.
better problem solving
c.
a happier worker
d.
increased performance
63. _____________ is sometimes referred to as the Father of Modern Management.
a.
Elton Mayo
b.
Max Weber
c.
Douglas McGregor
d.
Henri Fayol
64. _____________ developed Theory X and Theory Y.
a.
Abraham Maslow
b.
Max Weber
c.
Douglas McGregor
d.
Henry Gantt
65. _____________ developed the hierarchy of needs theory.
a.
Elton Mayo
b.
Abraham Maslow
c.
Henri Fayol
d.
Max Weber
66. Anna Mia is excited about studying the behavioral science approach in her Principles of
Management class. She feels well prepared to study this approach because she has already taken
classes in ________, __________, and __________.
a.
sociology; economics; management science.
b.
economics; philosophy; research
c.
economics; psychology; sociology
d.
psychology; sociotechnical theory; economics
67. Ramona’s company is considered a learning organization. She is excited about this because it
will encourage an environment of ________.
a.
specialization
b.
rapid change
c.
competition
d.
sharing of information
68. Systemic use of the best available facts to improve management practice is _________
management.
a.
knowledge-based
b.
science-based
c.
evidence-based
d.
technology-based
69. _________ focuses on the use of mathematics to aid in problem solving.
a.
Management science theory
b.
Management information systems
c.
Integrative theory
d.
Systems theory
70. The integrative perspective is composed of sociotechnical theory, __________, and
_________.
a.
behavioral theory; systems theory
b.
systems theory; contingency theory
c.
behavioral theory; contingency theory
d.
contingency theory; classical theory
71. Viewing the organization as a whole and the interrelationship of its parts defines __________.
a.
behavioral theory
b.
management science theory
c.
classical theory
d.
systems theory
72. _____________ focuses on determining the best management approach for a given situation.
a.
Systems theory
b.
Contingency theory
c.
Behavioral theory
d.
Management science theory
73. Victor has worked in various departments in his company. This experience has given him
firsthand understanding of the systems theory view that the different departments in an
organization are ________.
a.
interdependent
b.
independent
c.
cross dependent
d.
open
74. Which type of skill is necessary according to systems theorists?
a.
People
b.
Information systems
c.
Conceptual
d.
Technical
75. What style of leadership is predominantly used by more managers in today’s workplace?
a.
Participative
b.
Integrative
c.
Behavioral
d.
Innovative
76. The goal of knowledge management is to share knowledge in order to ___________.
a.
better manage diversity
b.
continuously improve products and processes
c.
ensure that goods are continuously produced
d.
respond to domestic competition
77. In a learning organization, all employees are involved in _________.
a.
minimizing change
b.
identifying global opportunities
c.
identifying and solving problems
d.
integrating teams
TRUE/FALSE
78. Being effective means doing things right so as to maximize the utilization of resources.
79. Yuze delivered a comprehensive and well-formatted budget spreadsheet to his boss.
Unfortunately, his boss had actually expected a written report rather than a spreadsheet. While
Yuze was certainly efficient, his work was not effective.
80. Leading is the process of telling employees what to do.
81. Technical skills are more important for employees than managers, and they vary widely from
job to job.
82. Organizing is typically the starting point in the management process.
83. An important part of controlling is monitoring and measuring progress.
84. Transitioning from employee to manager is usually a natural and normal transition.
85. A Gallup Poll found the three most important qualities of a manager are industriousness,
integrity, and political savvy.
86. The allocation of resources is a controlling function.
87. Top managers report to other executives or boards of directors.
88. The team leader is not usually a permanent management position and thus is not a level in the
hierarchy of management.
89. The three types of managers are general managers, functional managers, and project managers.
90. A manager’s job in a not-for-profit organization is typically very different from a manager’s job
in a for-profit organization.
91. The classical theory of management focuses on all organizations whereas the behavioral theory
focuses on specific types of organizations.
92. The administrative theory of management is part of the classical theory.
93. Theory X managers assume that people like to work and do not need close supervision.
94. Later research supported the behavioral theory assumption that happy employees would be
productive.
95. The Hawthorne effect refers to the phenomenon that just studying people affects their
performance.
96. The systems theory of management focuses on individual systems and how they work.
97. Sociotechnical theorists focus on integrating people and technology.
98. The contingency theory of management focuses on determining the best management approach
for a given situation.
99. The three traditional levels of management are top, middle, and first-line.
100. Middle managers can be either general or functional managers.
101. According to a survey of CEOs of major corporations, one of the top four important trends and
issues facing businesses today is globalization.
ESSAY
102. Describe how a manager uses all four management resources during the process of interviewing
a candidate for a job.
103. Describe a manager’s responsibility.
104. Executives in a Wall Street Journal Gallup survey identified integrity, industriousness, and the
ability to get along with people as the three most important traits for successful managers.
Discuss why each of these traits is important for success as a manager.
105. Describe interpersonal skills and why businesses seek these skills in employees.
106. List and explain the three management skills.
107. List and explain the four management functions.
108. Discuss the interrelatedness of the management functions and give some examples of how they
are interdependent.
109. You have recently been promoted to the position of manager at your business. While you have
been doing nonmanagement functions, you will now be called on to complete three new
managerial actions focused on helping your employees do the work. What are they and how will
you accomplish them?
110. List the hierarchy of management levels.
111. What are the four most common business functional areas and what is the basic responsibility of
each?
112. Describe the different skills needed at each of the three management levels.
113. Discuss Russell Ackoff’s critique of the classical approach to problem solving.
114. Consider your college or university. Discuss how various parts of your institution illustrate the
interdependence of an organization’s subsystems (departments) described by systems theory.
115. Discuss the findings of the study completed by the contingency theorists Tom Burns and
George Stalker.