45) The lack of women and minorities in senior management positions can be explained by
________.
a) the value system
b) the glass ceiling effect
c) statistics
d) historical data
46) In ________, people change jobs more often, and many work on independent contracts with
a shifting mix of employers.
a) a shamrock organization
b) a free-agent economy
c) job migration
d) global sourcing
47) The collective brainpower or shared knowledge of a workforce is called ________.
a) intellectual capital
b) individual knowledge
c) personality trait
d) groupthink
48) Refusing to hire or promote a person from a minority group for reasons other than their
qualifications is an example of _________.
a) affirmative action
b) prejudice
c) discrimination
d) intellectual freedom
49) An embedded prejudice that is largely unconscious and that results in the discriminatory
treatment of others refers to:
a) affirmative action.
b) groupthink.
c) implicit bias.
d) intellectual freedom.
50) Which of the following use their minds and intellects as critical assets to employers?
a) Social groups
b) Quality workers
c) Intellectual capital individuals
d) Knowledge workers
51) Which of the following terms can be best defined as the ability to understand oneself,
exercise initiative, accept responsibility, and learn from experience?
a) Social capital
b) Self-management
c) Intellectual capital
d) Personal brand
52) The intellectual capital equation is: Intellectual Capital = ________.
a) Competency Commitment
b) Personality Effort
c) Competency Money
d) Personality Commitment
53) Which of the following terms can be best defined as the reputation people hold in the eyes of
others and the talents as evidenced by unique and timely skills and capabilities of real value to
potential employers?
a) Social capital
b) Quality of work life
c) Intellectual capital
d) Personal brand
54) The combination of skills, competencies, aspirations, and goals that can move you forward
with a successful career, even in a rapidly changing environment refers to:
a) social capital.
b) quality of work life.
c) intellectual capital.
d) personal career readiness.
55) Which of the following identifies individual strengths and weaknesses, as well as
environmental opportunities and threats?
a) SWOT analysis
b) Self-management
c) Intellectual capital
d) Personal brand
56) In effective organizations, there is generally only one type and one level of managers.
57) The levels of work and responsibility remain fairly constant in management, regardless of
the position in the organization.
58) In the traditional organization, accountability flows downward.
59) The upside-down pyramid view puts workers at the top of the organization.
60) While there are four functions of management, only the top managers are involved in the
planning function.
61) It is in the organizing function that people are inspired and commitments are built to achieve
the goals set in the planning function.
62) Measuring performance and taking action to get the desired results are part of leading.
63) To be effective, the management functions are always performed one at a time and step-by-
step.
64) Since much of what a manager needs to get done is beyond their individual capabilities,
effective networking can often mean the difference between success and failure.
65) Through networking, managers build and maintain positive relationships with other people,
ideally those whose help might be useful someday in fulfilling their agendas.
66) Global sourcing involves contracting for work to be performed in other countries.
67) Although it can be difficult to think about our own personal weaknesses, all great leaders
have a well-developed sense of their personal weak points.
Question type: Text Entry
68) ___ are persons who directly supervise, support, and help activate work efforts of others to
achieve performance goals.
69) ___ managers oversee the work of large departments or divisions consisting of several
smaller teams.
70) The board of directors in a business organization is elected by the ___.
71) ___ describes the requirement of one person to answer to a higher authority for performance
achieved in their area of responsibility.
72) A manager is held accountable by ___ and is dependent upon his or her ___.
73) The ___ view of organizations puts customers at the top and being served by nonmanagerial
workers who are supported by team leaders and higher-level managers.
74) ___ involves building and maintaining positive relationships with other people.
75) The four key functions of management are ___, ___, ___, and ___.
76) Managers identify clear action priorities through ___.
77) Katz argues that managers need three essential skill sets to be successful, including ___, ___,
and ___ skills.
78) One approach to evaluating the human skills of managers is to look at their level of ___.
79) ___ skills gain in importance with the levels of responsibility.
80) ___ is the continuous learning from daily experiences.
81) ___ is a code of moral principles that sets standards of conduct for what is “good” and
“right” as opposed to “bad” or “wrong.”
82) An embedded prejudice that is largely unconscious and that results in the discriminatory
treatment of others refers to _________.
83) ________ use their minds and intellects as critical assets to employers.
84) ___ is the ability to understand oneself, exercise initiative, accept responsibility, and learn
from experience.
85) The combination of skills, competencies, aspirations, and goals that can move you forward
with a successful career, even in a rapidly changing environment refers to ________.
86) _______ identifies individual strengths and weaknesses, as well as environmental
opportunities and threats.
87) Why is a managerial position so challenging?
88) Name the four steps in the management process and define each of them.
89) Name the three types of skills that managers need and define each of them.
90) Describe how managers actually get things done utilizing Mintzberg’s three sets of roles that
he believed all good managers enact successfully. Provide an example of each.
91) Describe Charles Handy’s shamrock organization. Provide an example of each leaf.
92) Do you support the recent practice of firms reshoring jobs? Give reasons in support of your
answer.
93) As a manager of an organization, how would you enhance your personal brand?