57) Understanding machine operating instructions would be considered a(n) ________ skill for a
production manager.
A) interpersonal
B) technical
C) conceptual
D) empirical
58) ________ skills involve the ability to work well with other people, both individually and in a
group.
A) Technical
B) Assessment
C) Planning
D) Interpersonal
59) When Michael meets with the human resources manager to discuss a complaint filed by one
of the employees in the production department, he requires which of the following managerial
skills?
A) conceptual skills
B) interpersonal skills
C) negotiator skills
D) disturbance handler skills
60) When Sam Walton visited his Walmart stores, he would often lead the employees in cheers
and give inspiring speeches. Sam knew the importance of ________ skills.
A) decisional
B) technical
C) interpersonal
D) conceptual
61) Ralph’s search for new technologies that can be used in the production processes of his plant
is an example of which type of management skill?
A) conceptual
B) communication
C) effectiveness
D) monitor
62) Which of the following is true concerning the three managerial skills?
A) Technical skills tend to be most important for middle-level managers.
B) Conceptual skills are most important for lower-level managers.
C) Interpersonal skills remain equally important to all levels of management.
D) Technical skills increase and conceptual skills decrease in importance as a manager climbs
the organizational chart.
63) Because Sterling is a shift manager, ________.
A) his technical skills are of the utmost priority
B) his conceptual skills are of the utmost priority
C) his interpersonal skills are not important
D) he need not have any empirical skills
64) Terry has recently been promoted from shift manager to department manager. As a result,
________.
A) his empirical skills are going to be most important
B) the importance of his technical skills is reduced
C) his conceptual skills are going to take the priority
D) the importance of his interpersonal skills is reduced
65) Ethan is the managing director of his organization. Therefore, ________.
A) he should be very sound in his technical skills
B) he can manage with limited financial skills
C) conceptual skills are the most important skills that Ethan requires
D) his interpersonal skills are not important
66) Managers with good ________ know how to communicate, motivate and lead to get the best
out of their people.
A) interpersonal skills
B) conceptual skills
C) technical skills
D) empirical skills
67) When Paul manages the employees who produce the product, he is utilizing his ________.
A) conceptual skills
B) disseminator skills
C) technical skills
D) interpersonal skills
68) Conceptual skills involve ________.
A) managing employees who use tools to produce the organization’s products
B) communicating with customers
C) thinking about abstract and complex situations
D) inspiring enthusiasm and trust among employees
69) The CEO of MindWerks must understand the industry in which his business competes, the
future of that industry, and the competition. This requires strong ________ skills.
A) technical
B) interpersonal
C) conceptual
D) controlling
70) Effectiveness refers to getting the most output from the least amount of input.
71) Efficiency is described as “doing things right.”
72) The four contemporary functions of management are planning, organizing, leading, and
controlling.
73) Determining who reports to whom is part of the controlling function of management.
74) Directing and motivating are part of the controlling function of management.
75) When a manager performs the controlling function of management, he must monitor and
evaluate performance.
76) Figurehead, leader, and liaison are all interpersonal managerial roles according to Mintzberg.
77) Disturbance handler is one of Mintzberg’s interpersonal roles.
78) According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual
skills.
79) Technical skills become less important as a manager moves into higher levels of
management.
80) Conceptual skills are less important to top managers.
81) Explain briefly how the definition of a manager has changed over time.
82) Briefly discuss the difference between efficiency and effectiveness.
83) List and explain the four basic functions of management.
84) List the ten managerial roles developed by Mintzberg.
85) Describe the three main types of managerial skills identified by Robert Katz. Which skills
are most important to each level of management, and why?
86) ________ resulted in the shifting of organizational boundaries.
A) Digitization has
B) Increased emphasis on organizational ethics has
C) Increased competitiveness has
D) Changing security threats have
87) Increased accountability of employees is typically caused by ________.
A) increased digitization
B) increased emphasis on organizational ethics
C) security threats to the organization
D) discrimination concerns
88) What is the connection between managers and customers?
A) Today, managers are expected to interact regularly with customers.
B) Managers in service industries are expected to deliver customer service but managers in
manufacturing are not.
C) Managers must create a customer-responsive organization in order to survive successfully in
today’s environment.
D) There is no connection between managers and customers.
89) Social media is a communications tool which should be ________.
A) used to publish one-way messages from managers to employees
B) banned from the workplace
C) limited only to top managers
D) used to tap into innovation and talent
90) From a business perspective, a company’s ability to achieve its business goals and increase
long-term shareholder value by integrating economic, environmental, and social opportunities
into its business strategies is known as ________.
A) accountability
B) universality
C) equitability
D) sustainability
91) Because of the emphasis her company has placed on sustainability, Darlene, a first-line
manager, must now consider ________.
A) how to handle new employee legislation
B) the impact of her department’s waste on the environment
C) how to retain employees even during a recession
D) her company’s competitive advantage when scheduling workers
92) In order for organizations to survive successfully, managers must create a customer-
responsive organization.
93) Managers must understand and manage both the power and the peril of social media.
94) Innovation is confined to high-tech and other technologically sophisticated organizations.
95) In a short essay, describe the importance of customers to the manager’s job.
96) Briefly describe the importance of innovation and sustainability to the manager’s job.
97) Management is needed in all types and sizes of organizations, at all organizational levels and
in all organizational work areas, and in all organizations, no matter where they are located. This
principle is known as the ________.
A) impartiality of management
B) neutrality of management
C) universality of management
D) reality of management
98) The universality of management means that ________.
A) all managers in all organizations perform the four management functions
B) all managers in all organizations perform the same quantity of managerial functions
C) all managers in all organizations perform managerial functions in similar ways
D) any manager can work in any organization and perform any management function
99) Which of the following types of managerial positions is most likely to involve clerical
duties?
A) supervisor
B) regional manager
C) project leader
D) president
100) Which of the following represents one of the challenges of management?
A) creating an environment in which organizational members can do their best work
B) helping others find meaning and fulfillment in their work
C) influencing organizational outcomes
D) having to deal with a variety of personalities
101) Which of the following represents one of the rewards of being a manager?
A) operating with limited resources
B) receiving recognition in the organization
C) motivating workers in chaotic situations
D) performing duties that are more clerical than managerial
102) Management is universally needed in all organizations.
103) A portion of a manager’s job, especially at lower organizational levels, may entail duties
that are often more clerical than managerial.
104) What is universality of management? Why is it important?
105) List at least five rewards and five challenges of being a manager.