Chapter 1—Managing and the Manager’s Job Key
1. An organization is a group of people working together in a structured and coordinated fashion to achieve a set
of goals.
2. A cross country running team is an example of an organization.
3. An example of a physical resource is the drilling platform used by an oil company.
4. Jeanne’s department has the lowest production cost because her people keep the scrap rate and direct labor
costs low. From this information, we know her department is an efficient operation.
5. Leading means setting an organization’s goals and deciding how best to achieve them.
6. Managers who select a course of action from among a set of rational alternatives are involved in organizing.
7. To be an effective manager, you must first do your planning, then your organizing, then your leading, and
finally your controlling.
8. If American Airlines were to eliminate drinks on its flights, outlining and following such a strategy would be
the responsibility of the organizing function of management.
9. At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere’s standards. Tim’s job in
the factory involves the controlling function.
10. Managers can be classified by both the level of the organization at which they work and the area in which
they specialize.
11. Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing Company. In terms of the
managerial levels, she is classified as a first-line manager.
12. Administrative managers are concerned with creating and managing the systems that create an
organization’s products and services.
13. Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the
newspaper’s operations function.
14. Ann Honeycutt oversees all of the various recreational activities at a retirement village and nursing home.
Because she is involved with all such activities, she would be classified as an administrative manager.
15. The concept of a management role is similar to the role an actor plays in a theatrical production.
16. Pragna is in charge of a call center. She is always at her desk and ready to start work at 8:00 a.m., and she
never leaves before 5:00 p.m. The people who work for her have noticed this pattern, and they model their
attendance behavior after her. Pragna’s actions are part of the monitor role as defined by Mintzberg.
17. When your boss goes to the president’s home for a Christmas party, your boss is engaged in the political role
as defined by Mintzberg.
18. When Tom testifies before Congress about his company’s philanthropic support for math and science
education, he is fulfilling the disseminator role.
19. Chris Cadott sees an opportunity to increase sales of his company’s new machinery by sending a salesperson
to talk to a representative of the Iowa Agricultural Department. In this case Chris is engaging in the role of an
entrepreneur.
20. When a manager reaches agreement with a union on the terms for a new labor contract, the manager has
been serving primarily in the spokesperson role.
21. William Wilson is in an apprenticeship program to learn the skills required to be an electrician. He will be
learning technical skills.
22. Technical skills are more important at the level of the middle manager than at other management levels.
23. To be a successful manager, good interpersonal skills are essential.
24. Conceptual skills are more important to first-line managers than to managers at other levels of the
organization.
25. Managers who are able to see the overall relationships among their organization, its competitors, its
suppliers, and the economy are said to have good diagnostic skills.
26. Juan has strong diagnostic skills. He is good at developing a big picture perspective.
27. Communication skills help the manager listen to what others say and to understand the real meaning behind
e-mails, letters, reports, and other written communication.
28. Managerial work follows an orderly, systematic progression through the workweek.
29. A college degree has become almost a requirement for career advancement in business, and virtually all
CEOs in the United States have a college degree.
30. Diversity may be reflected along numerous dimensions, but most managers tend to focus on age, gender,
and ethnicity, but not physical abilities and disabilities.
31. The management skills required for success in the not-for-profit sector are essentially the same as the
for-profit sector.
32. The News Corporation, Smile Train, Delta Airlines and Gucci are all examples of
33. Which of the following is an example of an organization?
34. Amy, Frank, Puz, and Tiaro started a Bible study group. They are engaged in
35. Ken and Jan Robelot have started an organization to sell Kenny’s Cajun Popcorn, a peppery-flavored
popcorn. The startup process for this organization included
36. Which of the following is NOT an example of a physical resource needed to operate the company that
produces Kenny’s Cajun Popcorn, a “low-calorie snack with a high-voltage flavor”?
37. All of the following are physical resources EXCEPT
38. In the National Football League, the players are a(n) ____ resource.
39. Managers use all of the following types of resources to achieve organizational goals EXCEPT
40. In the National Football League, the stadiums are a(n) ____ resource.
41. In the National Football League, the ticket revenue is a(n) ____ resource.
42. In the National Football League, the promotional ads are a(n) ____ resource.
43. The fact that managers use four classes of resources or inputs to perform organizational processes suggests
that management is
44. The primary purpose of the management process is to
45. The definition of management considers
46. Achieving organizational goals efficiently and effectively
47. Maine Cookies is a small company that bakes and ships gifts of cookies from parents to their children who
are college students. The company produces high-quality products made with the best ingredients. As little as
possible is wasted, and it uses little overtime because it operates
48. ____ refers to doing a job without wasting resources.
49. Rajiv just completed a project in which he restructured sales territories, met with sales representatives to
help them set goals, scheduled motivational meetings, and started a program of quarterly performance review
for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in
50. Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50
units of the same product. Compared to Randy, Rebecca was
51. ____ means making the right decisions and then successfully implementing them.
52. Which of the following statements describes individuals engaged in management?
53. Which of the following correctly lists all of the basic management functions?
54. ____ is one of the four basic management functions.
55. Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO sets a goal of
stopping the decline. The CEO is engaged in
56. ____ involves determining an organization’s goals and deciding how best to achieve them.
57. The correct sequence in which a manager should accomplish the four basic management functions
58. The purpose of planning and decision making is to
59. Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10
million users its first 2 weeks. This is most representative of which management function?
60. Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses to charge
readers for online content. The CEO is engaged in
61. Google CEO, Larry Page, launched Google+ with the concept of letting people group those they interact
with into different social circles, which distinguished it from Facebook. Making the distinction from the
competitor was a(n) ____ function of management.
62. Many organizations allow employees to work remotely using technology The organization saves money on
real-estate. This is a(n) ____ function of management.
63. When employees work remotely conference calls and email can be used to check on employee availability
and productivity. This is part of the ____ function of management.
64. In the production department at Chelsea Milling Company, a sample of every product being produced is
taken at 15-minute intervals to ensure that standards are maintained. This is an example of
65. Editors at publishing companies monitor content for quality and accuracy. They are engaged in
66. Which of the following statements BEST reflects the relationship between management and leadership?
67. Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10
million users its first 2 weeks. Page leveraged the Google name and expertise in search engines with the new
social networking site. Which management function does this represent?
68. The manager of McCaffrey’s grocery store has hired eight teenagers to help during the summer season. The
teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager
meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in
which management function?
69. Which of the following is NOT an activity associated with the management function of leading?
70. Which of the following is an activity associated with the management function of controlling?
71. The decision by GE to do business, through subsidiaries, with Iran would have been made at what
organizational level?
72. A General in the Marine Corps is a(n)
73. A ____ is an example of a middle manager.
74. In most organizations, the ____ level of management contains the largest number of managers.
75. Which of the following statements about middle managers is FALSE?
76. Middle managers spend most of their time
77. Corporate attorneys are part of the corporate headquarters. Their area of management is part of
78. When editors ensure authors meet a deadline, the editors are working in which functional area?
79. Eric is an executive coach. He helps executives see their strengths and weaknesses, and improve their
performance. Eric is a(n) ____ manager.
80. ____ managers tend to be generalists and not associated with any particular functional area.
81. Which of the following is a category of managerial role defined by Henry Mintzberg?
82. Which of the following roles is categorized as interpersonal?
83. Which interpersonal role involves serving as a link among people?
84. Siemens makes wind turbines. Carol is the executive responsible for maintaining good relations with
environmental groups. She is filling the ____ role.
85. The head of HR meet with a candidate to offer a position and finalize salary details. What managerial role
was she fulfilling?
86. Which of the following roles is categorized as informational?
87. Which of the following roles is categorized as decisional?