88. Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with
certificates of appreciation and gold watches. What managerial role was Raj fulfilling?
89. Roberta has just hired two new employees to work in the quality control lab. She is now training them for
their jobs. What managerial role is she playing here?
90. The owner of RBJ, a small family-owned business that manufactures and markets fruit spreads, has hired a
new worker to cook the fruit used to make the spreads. The cooking process requires a large pressure cooker,
which must be closely monitored while in operation. As the owner trains the new employee in how to operate
the pressure cooker, she is engaged in which managerial role?
91. The ____ role is being fulfilled when the CEO reads The Wall Street Journal.
92. Dan Akerson, CEO of General Motors, announced six successive quarters of profitability. He is performing
the managerial role of
93. When the monitor role is combined with the ____ role, the manager emerges as a vital link in the
organizational chain of communication.
94. The gecko in the Geico commercials is playing the ____ role.
95. When Sara Blakely started Spanx from scratch in her one bedroom apartment, she was performing the ____
role.
96. A research and development company has been asked to see if a rare flower found only in the Amazon
River Valley has the potential to shrink certain types of brain tumors. Since there is only a limited supply of the
flower, the lab supervisor has to take on the decisional role of ____ to make sure that each scientist gets an
equitable amount.
97. Which decisional role involves the manager in resolving conflicts?
98. Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for a loan
provided during bankruptcy reorganization. Fiat’s CEO was a(n)
99. Bob Lisbonne developed and launched Pixazza, a platform to link web pictures with where to buy the items
the person was wearing in the photo. What role was he fulfilling?
100. Which two roles, when combined, make the manager a vital link in the organization’s communication
system?
101. Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement
with the labor union regarding the new labor contract. Mintzberg would put this activity in which role
category?
102. Peggy Patterson works in the accounting department. One of her main functions is to determine the costs
associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is
fulfilling?
103. When the Luminate CEO appealed to Google Venture for investment money, he was in the role of ____.
104. ____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are
needed to perform specialized tasks within an organization.
105. The managerial skills least important to a top manager are ____ skills.
106. Nicole is learning to fly an Army helicopter. She is drawing mainly on her ____ skills.
107. ____ skills enable a manager to visualize the most appropriate response to a situation.
108. At the ____ managerial level, technical skills are particularly important.
109. Sanjay recognizes a need to reorganize his company from geographic regions into customer focused
divisions. What skills is he using?
110. Which managerial skill is likely to be especially important to managers who occupy roles such as
disturbance handler, negotiator, and resource allocator?
111. Interpersonal skills are likely to be especially important to managers who are most often called upon to
perform the ____ role.
112. The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with
his employees. They feel free to talk to him about any problems they have. He has strong ____ skills.
113. Which of the following statements concerning the relationship between managerial skills and managers’
activities is TRUE?
114. Which statement regarding the relationship between managerial skills and managers’ activities is FALSE?
115. A manager’s ability to think in the abstract is a(n) ____ skill.
116. Which skills are most important for first-line managers?
117. At the ____ level of management, conceptual skills are most important.
118. Many business school professors extensively use the case method of teaching in which students are asked
to solve various kinds of business-related problems. Which managerial skills are most likely to be improved by
this teaching method?
119. Which of the following statements about interpersonal skills is TRUE?
120. Which kind of skill enables managers to take an overall view of how the parts of the organization
interrelate and to think strategically?
121. Conceptual skills enable managers to
122. The ability to both effectively convey ideas and information to others and effectively receive ideas and
information from others is referred to as a(n) ____ skill.
123. Ramon is a public relations manager. He manages the image of the company by responding to interview
requests and promoting the good work the company and employees do. His most important skills are his ____
skills.
124. The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) ____ skill.
125. Jeff works remotely on Fridays. He schedules conference calls on those days because he does not need to
see others at work. He uses ____ skills.
126. According to the science of management, management tasks should be approached in all of the following
ways EXCEPT
127. The skills necessary to become a successful manager usually are attained through
128. Which of the following statements about the role of education in management is TRUE?
129. Educational, healthcare, and international organizations
130. Management is practiced in
132. All ____________________, regardless of whether they are large or small, profit-seeking or not-for-profit,
domestic or multinational, use some combination of human, financial, physical, and information resources to
achieve their goals.
133. The purpose of ____________________ is to ensure that an organization’s goals are achieved in an
efficient and effective manner.
134. When an organization produces its goods or services without unnecessary waste of resources, we say that it
is ____________________.
135. ____________________ is the management function that serves as a guide to future activities.
136. When a CEO changed the structure of an organization, she was engaging in the ____________________
function of management.
137. Communication, motivation, and working with groups are all parts of the ____________________
function of management.
138. As the organization moves toward its goals, managers must ____________________ progress to ensure
that it is performing in such a way as to stay on the path to success.
139. Choosing a course of action from alternatives is ____________________.
140. Top managers make up the relatively ____________________ group of executives who manage the
overall organization.
141. Decisions such as General Electric’s decision to sell its small-appliance division would be made at the
____________________ level of management.
142. Jennifer is the head ER nurse at a large hospital. She is a(n) ____________________ manager.
143. ____________________ managers work in areas related to getting consumers and clients to buy the
organization’s products or services.
144. ____________________ managers deal primarily with activities such as accounting, cash management,
and investments.
145. The monitor, disseminator, and spokesperson roles make up the group of roles Henry Mintzberg termed
____________________ roles.
146. When a manager encourages employees to improve productivity, she is engaged in the
____________________ role.
147. The entrepreneur and disturbance handler roles Mintzberg described would be included in the management
category of ____________________.
148. When someone develops new ideas for innovation they are in the ____________________ role.
149. Washing dishes, waiting tables, and maintenance are examples of ____________________ skills.
150. ____________________ skills enable a manager to visualize the most appropriate response to a situation.
151. Conceptual skills are most important to ____________________-level managers.
152. When managers use quantitative models and logic they are practicing the ____________________ of
management.
153. ____________________ people entering the workforce often seek work in smaller, more entrepreneurial
firms that allow flexibility and individuality.
154. ____________________ refers to differences among people.
155. Match the following. You may use a response once, more than once, or not at all.
156. Match the following. You may use a response once, more than once, or not at all.
1. Luminate partners with entertainment sites. Each
Luminate manager is dedicated to a corporate partner. This
Lisbonne’s decision to change the name was part of the
2. Luminate was originally called Pixazza, but the name
was changed after several calls for pizza delivery.
presentation was part of the ____ function of
3. Luminate CEO, Bob Lisbonne, presented his business
plan to Google Ventures to get it to invest. The
appropriateness is part of the ____ function of
4. Monitoring comments posted on photos for
157. Match the following. You may use a response once, more than once, or not at all.
158. Describe the four types of organizational resources.
159. Define management and differentiate between the terms efficiency and effectiveness.
160. Describe the differences between a manager and someone who is not a manager.
161. Describe the management process.
162. List and define the four basic management functions.
163. Which of the functions of management is the most important? Support your answer.
164. Managers can be classified according to both the level of the organization at which they work and their
area of expertise. Discuss these two classification schemes and how they are interrelated.
165. Identify and describe the three levels of management.
166. Define the term top manager, and describe what executives do.
167. Describe and illustrate the connection between management role sand management skills.
168. Henry Mintzberg identified three broad categories of roles that managers play. List the three broad
categories, and identify and define one of the roles contained in each category.
169. How are Mintzberg’s informational roles related to the monitor role of management?
170. Bob, an executive at Mars candy corporation, wants to expand revenue. He negotiates with apparel
retailers to carry a line of M&M merchandise. Which managerial skills did he use and when did he use them?
171. Which is more important to successful management: education or experience? Why?
172. Describe the processes by which managers typically attain the necessary management skills and some of
the advantages and disadvantages of each process.
173. Is management in a not-for-profit organization different from management in a profit seeking
organization? How?
174. How is technology affecting management today?
175. Describe three characteristics of the new workplace that is emerging in organizations today.