57. ____ is not a force affecting transition from the old workplace to the new workplace.
a.
Focus
b.
Insourcing
c.
Workforce
d.
Technology
e.
Pace
58. Success in the new workplace depends on the strength and quality of ____.
a.
individual workers
b.
independent teams
c.
followers
d.
collaborative relationships
e.
vendors
59. __________ has become the new imperative, despite the need for companies to control costs in
today’s economy.
a.
Technology
b.
Outsourcing
c.
Innovation
d.
Communication
e.
Delegation
60. With its “community of interest” in a pre–Facebook era, the Grateful Dead band’s ability to ________
is a principle factor for its success over several decades.
a.
innovate
b.
communicate
c.
generate revenue
d.
compete
e.
monitor
61. Regina, owner and operator of a small restaurant, believes that her most important task as manager is
establishing goals for the restaurant and deciding what must be done to achieve them. This involves
which aspect of what managers do?
a.
Organizing
b.
Motivating and communicating
c.
Measuring
d.
Developing people
e.
Setting objectives
62. Which of the following is a function of management?
a.
Human resources
b.
Raw materials
c.
Efficiency
d.
Planning
e.
Effectiveness
63. Robert, a top-level manager at an advertising agency, spends a significant part of his work day
identifying goals for future organizational performance and deciding how to use resources to attain
these goals. This involves which management function?
a.
Controlling
b.
Leading
c.
Organizing
d.
Planning
e.
Delegating
64. By definition, an organization is considered ___________ because it is made up of two or more
people.
a.
efficient
b.
a social entity
c.
effective
d.
goal-directed
e.
deliberately structured
65. Jessica was recently praised by her supervisor for displaying superior customer service during an
encounter with a problem customer. This is an example of organizational:
a.
information processing
b.
efficiency
c.
effectiveness
d.
structure
e.
goal-setting
66. Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all
cashiers. This is an example of organizational:
a.
performance
b.
efficiency
c.
effectiveness
d.
structure
e.
goal-setting
67. A(n) ____ perspective provides a broader way of thinking, a way of searching for patterns and
determining whether they recur across time periods.
a.
analytical
b.
futuristic
c.
systematic
d.
methodical
e.
historical
68. ____ forces refer to those aspects of a culture that guide and influence relationships among people.
a.
Social
b.
Political
c.
Economic
d.
Technological
e.
Legal
69. Which of these forces comprises unwritten, common rules and perceptions about relationships?
a.
Economic
b.
Political
c.
Social
d.
Legal
e.
Personal
70. Which of these forces pertain to the availability, production, and distribution of resources in a society?
a.
Social
b.
Political
c.
Economic
d.
Technological
e.
Legal
71. Strong anti-American sentiments in many parts of the world exemplify the effect of
a.
economic forces.
b.
political forces.
c.
demographic forces.
d.
technological forces.
e.
human relations forces.
72. ____ is the most current management perspective.
a.
Total quality management
b.
Contingency views
c.
Systems theory
d.
Open (Collaborative) Innovation
e.
Classical perspective
73. The nineteenth and early twentieth centuries saw the development of which management perspective?
a.
The human relations movement
b.
The behavioral sciences approach
c.
The classical perspective
d.
The quantitative management approach
e.
The TQM approach
74. Which of these is a subfield of the classical management perspective that emphasized scientifically
determined changes in management practices as the solution to improving labor productivity?
a.
The human relations movement
b.
The behavioral sciences approach
c.
The TQM approach
d.
The quantitative management approach
e.
The scientific management movement
75. Frank Gilbreth felt that efficiency equated with ____.
a.
one best way to do work
b.
leadership flows from the top down
c.
procedures and policies
d.
scientific management
e.
bureaucracy
76. Who is considered the “first lady of management?”
a.
Mary Parker Follett
b.
Lillian Gilbreth
c.
Carly Fiorona
d.
Maxine Weber
e.
Anne Adams
77. The three subfields of the classical perspective include
a.
quantitative management, behavioral science, and administrative principles.
b.
bureaucratic principles, quantitative management, and the human relations movement.
c.
administrative principles, bureaucratic organization, and scientific management.
d.
scientific management, quantitative management, and administrative principles.
e.
none of these.
78. ____ is considered the “father of scientific management.”
a.
Frank B. Gilbreth
b.
Elton Mayo
c.
Henry Gantt
d.
Douglas McGregor
e.
Frederick W. Taylor
79. Which of the following is a bar graph that measures planned and completed work along each stage of
production by time elapsed?
a.
Time and work chart
b.
Gantt chart
c.
Time and motion chart
d.
Production and delivery chart
e.
Gilbreth chart
80. Frederick Taylor’s contributions were in the field of
a.
scientific management.
b.
human resource management.
c.
human relations.
d.
quantitative management.
e.
total quality management.
81. Which of the following is not a criticism of scientific management?
a.
It does not appreciate the social context of work.
b.
It does not appreciate the higher needs of workers.
c.
It does not appreciate the careful study of tasks and jobs.
d.
It does not acknowledge variance among individuals.
e.
It tends to regard workers as uninformed and ignored their ideas and suggestions.
82. Standardization of work and wage incentives are characteristics of
a.
bureaucratic organizations.
b.
scientific management.
c.
quantitative management.
d.
administrative management.
e.
behavioral science.
83. The bureaucratic organizations approach is a subfield within the ____.
a.
classical perspective
b.
systems theory
c.
scientific management
d.
learning organization
e.
management science view
84. According to Weber’s ideas on bureaucracy, organizations should be based on which of these?
a.
Personal loyalty
b.
Personal references
c.
Rational authority
d.
Family ties
e.
Charismatic authority
85. All of the following are characteristics of Weberian bureaucracy EXCEPT:
a.
Labor is divided with clear definitions of authority and responsibility that are legitimized
as official duties.
b.
Positions are organized in a hierarchy of authority, with each position under the authority
of a higher one.
c.
All personnel are selected and promoted based on technical qualifications.
d.
Administrative acts and decisions are recorded in writing.
e.
Management is the same as the ownership of the organization.
86. Max Weber felt selection of employees should be based on:
a.
education
b.
competence
c.
connections
d.
political skills
e.
efficient systems
87. Positions organized in a hierarchy of authority is an important characteristic of
a.
scientific management.
b.
bureaucratic organizations.
c.
quantitative management.
d.
the human relations movement.
e.
total quality management.
88. UPS is successful in the small package delivery market. One important reason for this success is the
concept of
a.
globalization.
b.
employee flexibility.
c.
loose standards.
d.
bureaucracy.
e.
non-bureaucratic organizational system.
89. Whereas scientific management focused on ______ , administrative principles approach focused on
the _______.
a.
individual productivity, total organization
b.
organization productivity, individual effort
c.
efficient procedures, management by principle
d.
employee ability, employee loyalty
e.
employee competence, work flow through the organization
90. Mary Parker Follett contributed to which field?
a.
Humanistic approach
b.
Scientific management approach
c.
Total quality management approach
d.
Quantitative approach to management
e.
Systems approach to management
91. The ____ refers to a chain of authority extending from top to the bottom of the organization and
including every employee.
a.
unity of command
b.
division of labor
c.
unity of direction
d.
scalar chain
e.
None of these
92. Mary Parker Follett thought of leadership as ____, rather than techniques.
a.
systems
b.
top managers
c.
people
d.
efficiencies
e.
floor managers
93. Chester Bernard felt that ____ could help a poorly managed organization.
a.
bureaucracy
b.
line managers
c.
efficiencies
d.
informal relations
e.
top/down flow of information
94. The ____ emphasized the importance of understanding human behaviors, needs, and attitudes in the
workplace as well as social interactions and group processes.
a.
humanistic perspective
b.
classical perspective
c.
scientific management
d.
bureaucratic organizations
e.
contingency perspective
95. Which of these refers to the management movement that was based on the idea that truly effective
control comes from within the individual worker rather than from strict, authoritarian control?
a.
Scientific management perspective
b.
Human resource perspective
c.
Management science perspective
d.
Behavioral sciences approach
e.
Human relations movement
96. Most early interpretations of the Hawthorne studies argued that the factor that best explained increased
output was
a.
money.
b.
days off.
c.
human relations.
d.
lighting.
e.
free food.
97. A “dairy farm” view of management, i.e., contented cows give more milk, so satisfied workers will
give more work was espoused by
a.
human relations management.
b.
human resource perspective.
c.
behavioral science approach.
d.
management science perspective.
e.
None of these.
98. Maslow’s hierarchy of needs started with which of these needs?
a.
Esteem
b.
Love
c.
Safety
d.
Physiological
e.
Belongingness
99. Tommy believes his employees are responsible, creative, and able to work with minimal direction. He
is a
a.
Theory X manager.
b.
Theory Y manager.
c.
Theory Z manager.
d.
Theory A manager.
e.
contingency theory manager.
100. Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike
work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a
a.
Theory X manager.
b.
Theory Y manager.
c.
realistic manager.
d.
Theory Z manager.
e.
Theory J manager.
101. The behavioral sciences approach is based on which of the following disciplines?
a.
Anthropology
b.
Economics
c.
Psychology
d.
Sociology
e.
All of these
102. Organizational development is one specific set of management techniques based in the ____ approach.
a.
management science
b.
systems theory
c.
behavioral sciences
d.
scientific management
e.
quantitative
103. The management science perspective applies all of the following to managerial problems EXCEPT
a.
statistics.
b.
qualitative techniques.
c.
mathematics.
d.
quantitative techniques.
e.
All of these are correct.
104. The teamwork philosophy is based in part on the assumption that five people working together can
produce more than five people working individually. This philosophy is consistent with the concept of
a.
transformation.
b.
entropy.
c.
synergy.
d.
feedback.
e.
quality.
105. In ____ every situation is viewed as unique.
a.
a universalist view
b.
a TQM view
c.
a case view
d.
a scientific management view
e.
None of these.
106. In order to determine how to deal with a problem employee, Sharon evaluated the employee, the
problem, and the context in which the problem occurred. She is applying which of the following
perspectives?
a.
Participative view
b.
Universalist view
c.
Autonomy view
d.
Contingency view
e.
Humanist view
107. Who of the following is often considered the “father of the quality movement?”
a.
Weber
b.
Gilbreth
c.
Follet
d.
Deming
e.
Gehrke
108. ____ focuses on managing the whole organization to deliver quality to customers.
a.
Bureaucracy
b.
Theory Z
c.
Management-by-objective
d.
Total quality management
e.
Organization-customer relationship
109. Elements of TQM include
a.
employee detachment.
b.
focus on profits.
c.
benchmarking.
d.
accidental improvement.
e.
All of these.
110. The implementation of small incremental improvements in all areas of the organization on an ongoing
basis is referred to as
a.
benchmarking.
b.
empowerment.
c.
systems theory.
d.
contingency perspective.
e.
continuous improvement.
111. Which of the following uses the latest information technology to keep in close touch with customers
and to collect and manage large amounts of customer data?
a.
Supply chain management
b.
Learing organizations
c.
Scientific management
d.
Customer relationship management
e.
The humanistic approach
112. An innovation mindset that strives to meet customers’ immediate needs quickly and inexpensively is
referred to as:
a.
Kaizen
b.
Just-in-time control
c.
Total quality management
d.
Jugaad
e.
XY Theory
113. Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs,
flextime, and organization-sponsored sabbaticals. Based on this information, Jessica most likely
belongs to which demographic group?
a.
Baby Boomer
b.
Generation X
c.
Generation Y
d.
Generation Z
e.
Tweener
114. Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of
work principles. These are part of which management philosophy?
a.
Administrative principles approach
b.
Bureaucratic approach
c.
Scientific management approach
d.
Humanistic approach
e.
Behavioral sciences approach
115. Matrix Dress Designs operates using the concept of empowerment, where employees act
independently and with management facilitating rather than controlling workers. These qualities
represent which management approach?
a.
Administrative principles approach
b.
Bureacratic approach
c.
Scientific management approach
d.
Humanistic approach
e.
Behavioral sciences approach