41.
When Greg meets regularly with his workers to provide encouraging words so they work
hard to achieve the company’s goals, he is engaged in the management function of
controlling.
42.
Martina recently met with her manager, Omari, who spent time motivating her by showing
Martina how important she is to the company’s success. Martina is now excited to do her
part to help the company achieve its goals. Omari was performing the management
function known as leading.
43.
According to management theorist Peter Drucker, “knowledge workers” are analogous to
conductors in a symphony.
44.
The traditional organizational model is most often represented by a tree, where leaders
are at the root, with layers of employees above.
45.
There are two levels of management in an organization: top and first-line.
46.
Tanesha, a middle manager, is responsible for the strategic long-term decisions about the
overall direction of her company, and she initializes the corporate goals, policies, and
strategies.
47.
Robert is a district manager who oversees several store managers in a national chain of
restaurants. Robert reports directly to the vice president of stores and marketing, a
member of top management. Robert is a middle manager.
48.
Don, a middle manager, directly supervises the nonmanagerial personnel who work on the
factory production line.
49.
The vice president of human resources is a first-line manager.
50.
The departments in a retail department store are managed by the general manager.
51.
The primary purpose of a nonprofit organization is to make a profit and offer services to
many clients.
52.
Mintzberg proposed that managers utilize written communication more than verbal
because of the possible confusion of the latter.
53.
Mintzberg’s research found that managers typically work about 40 hours, and less than 30
hours is not unheard of.
54.
The work time for most managers typically consists of long periods during the day that are
uninterrupted.
55.
One of the easier components of management is time and task management.
56.
Mintzberg concluded that managers play three broad types of roles: interpersonal,
analytical, and critical.
57.
Acting on impulses regularly, working on several items simultaneously rather than focusing
on one task, and dealing with distractions as they arise are characteristics of good
executive functioning.
58.
In their three informational roles as monitor, disseminator, and spokesperson, managers
receive and communicate information with other people inside and outside the
organization.
59.
The three interpersonal managerial roles include figurehead, leader, and liaison activities.
60.
Entrepreneurship means reducing or avoiding many of the possible risks associated with
creating a new enterprise.
61.
Extrapreneurists, internalists, venture capitalists, and angel developers are the four types
of Entrepreneurship.
62.
Entrepreneurial companies have been called “gazelles” for the two attributes that make
them successful: speed and agility.
63.
Both entrepreneurs and managers have a high need for achievement and a strong belief in
personal control of destiny.
64.
Opportunity entrepreneurs are those who start their own business because they lost a
job.
65.
Robert Katz proposed that through strong observation, managers acquire conceptual and
human skills.
66.
Having required technical skills is most important among managers at the lower levels.
67.
Human skills are the least important skill for top managers.
Multiple Choice Questions
68.
One way to think of management is ___.
69.
Don works diligently to accomplish the company goals in an efficient and effective
manner, utilizing his employees through planning, organizing, leading, and controlling
company resources. Don is ___.
70.
At ABC Manufacturing, employees work together to achieve the company goals and
purposes. This describes ___.
71.
Tom, a restaurant general manager, carefully watches his costs by reusing some items
that in the past were immediately thrown away. Tom is an example of a(n) _____
manager.
72.
Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good
track record of meeting his goals; Greg is a(n) ____ manager.
73.
Management
is defined as the pursuit of organizational goals ____.
74.
The multiplier effect states that a manager’s influence on the organization ___.
75.
The rarest and most precious resource in business according to
Fortune
magazine is ___.
76.
Those who study management will understand how to ___.
77.
Becoming a manager offers ___.