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Chapter 01 Managing and Performing Answer Key
True / False Questions
1.
Technological change is one of the ongoing challenges that characterize the current
business landscape.
2.
A global company can be headquartered anywhere, but usually most of its employees
come from the organization's home country.
3.
Collaboration occurs within companies and between companies, but it cannot occur
between a company and a customer.
4.
Globalization has reduced the need for innovation by equalizing production costs.
5.
Done properly, sustainability encourages people to live in ways that can be maintained for
a short period without harming environmental resources.
6.
In today's world, planning is a top-down function in which top executives establish
business plans and tell others to implement them.
7.
It is sufficient for a manager to pay attention to one of the four management functions as
long as he or she is very skillful at it.
8.
Top-level managers are also known as tactical managers because they translate general
goals into specific objectives.
9.
The need for interpersonal and communication skills fades as a manager moves from the
lower levels of an organization into the upper management arena.
10.
Emotional intelligence should be viewed as something you inherit and cannot change.
Multiple Choice Questions
11.
Which of the following types of companies are affected by globalization?
12.
Which of the following statements about international markets is true?
13.
Knowledge management concerns developing which of the following resources of an
organization?
14.
What is Web 2.0?
15.
The set of practices aimed at discovering and harnessing an organization's intellectual
resources is known as _____.
16.
Which of the following is an example of collaboration across boundaries?
17.
Clydea has a coffee shop in Washington, D.C. One thing that attracts busy people to her
shop is that she has perfected a way to make lattes and cappuccinos in half the time her
competitors take. Which fundamental driver of success has Clydea emphasized?
18.
Which of the following is an example of innovation?
19.
An approach to achieving _____ includes preventing defects before they occur.
20.
Which of the following economic sectors has become increasingly important to the U.S.
economy?
21.
Which of the following involves keeping costs low enough so that a company can realize
profits while pricing its products at levels that are attractive to consumers?
22.
In what way has the Internet made cost competitiveness a more important consideration
for businesses?
23.
Done properly, sustainability encourages people to live in ways that can be maintained for
the _____.
24.
To be _____ is to achieve organizational goals.
25.
Which of the following statements about managers is true?
26.
Adam focuses on assembling and coordinating the people, equipment, and supplies that
his company needs to achieve its goals. What management function does Adam
emphasize in his work?
27.
In today's business climate, what is the recommended way to do planning?
28.
In the future, the most effective business organizations will be _____.
29.
For her job, Bettina is expected to look ahead at the company's future and devise
strategies for the company's long-term success and growth. Judging from this description,
Bettina is a _____ manager.
30.
Which of the following job titles indicates that a person is a frontline manager?
31.
Pedro is on the fast track to become an executive in his company. As he advances, he will
most likely have less and less need of his _____ skills.
32.
Which of the following statements about job skills is true?
33.
Elisa understands her own strengths and limitations, she manages her feelings and
decisions well, and she deals effectively with other people. Elisa has _____.
34.
Social capital is the
35.
Which of the following statements best describes the contemporary work environment?
