Chapter 1: Management
TRUE/FALSE
1. Managers are responsible for doing the basic work in the company.
2. The classical functions of management are (1) making things happen, (2) meeting the competition, (3)
organizing people, projects, and processes, and (4) leading.
3. Top managers are responsible for creating a context for change in the organization.
4. Companies look for a total of four sets of skills in individuals to identify potential managers. These
desired skills are technical skills, human skills, conceptual skills, and motivation to manage.
5. Upper-level managers may actually spend more time dealing with people than lower-level managers.
MULTIPLE CHOICE
1. A manager striving to improve organizational __________ is accomplishing tasks that help fulfill
organizational objectives.
a.
efficiency
b.
effectiveness
c.
functionality
d.
synergy
e.
productivity
2. A manager engaged in the management function of __________ is monitoring progress toward goal
achievement and taking corrective action when needed.
a.
planning
b.
organizing
c.
leading
d.
controlling
e.
motivating
3. Typical responsibilities for __________ include setting objectives consistent with organizational goals
and then planning and implementing the subunit strategies for achieving these goals.
a.
top managers
b.
shift supervisors
c.
first-line managers
d.
team leaders
e.
middle managers
4. Managers who train and supervise the performance of nonmanagerial employees, and who are directly
responsible for producing the company’s products or services, are categorized as:
a.
general managers
b.
middle managers
c.
first-line managers
d.
team leaders
e.
top managers
5. Which type of skills tends to be most important to the success of lower-level managers?
a.
decisional skills
b.
human skills
c.
conceptual skills
d.
motivation to manage
e.
technical skills
6. The sales manager is in charge of monitoring the expense accounts of her sales force. In this decisional
role, she acts as a(n):
a.
resource allocator
b.
entrepreneur
c.
disturbance handler
d.
monitor
e.
disseminator
7. Which skills increase in their importance to success as managers rise through the managerial ranks?
a.
human skills and decisional skills
b.
informational skills and the motivation to manage
c.
conceptual skills and the motivation to manage
d.
conceptual skills, technical skills, and human skills
e.
human skills and informational skills