44) Management theorist Peter Drucker compared the workplace of the future to
A) the Great Depression.
B) past political leaders.
C) apples and oranges.
D) outmoded marketing concepts.
E) a symphony orchestra.
45) Edgar is a chef and the kitchen manager in an upscale restaurant. He is very knowledgeable in
both the culinary and restaurant management fields. Because he possesses these technical skills,
Edgar can be considered a(n) ________ worker.
A) cognitive
B) focused
C) top-rated
D) MBO
E) knowledge
46) What are the four levels of managers?
A) upper, regional, middle, lower
B) upper, middle, floating, lower
C) top, middle, first-line managers, nonmanagerial employees
D) top, middle, first-line, advisors
E) upper, board of directors, middle, lower
47) Matthew, vice president of human resources at Gamma Phi Corporation, is a(n)
A) team leader.
B) first-line level manager.
C) board manager.
D) middle-level manager.
E) upper-level manager.
48) Francois pays a lot of attention to the environment outside his company, staying alert for
long-run opportunities and problems and devising strategies for dealing with them. Francois is a(n)
A) team leader.
B) first-line manager.
C) board manager.
D) monitoring manager.
E) upper-level manager.
49) Petra, a plant manager, received an e-mail from the CEO stating that the company will now be
focusing on customer service. The e-mail also stated that all plant managers need to implement this
policy and coordinate the activities related to this strategy for their lowest-level managers. Petra is
a
A) team leader.
B) first-line manager.
C) board member.
D) middle manager.
E) top manager.
50) Loree manages the service desk and makes routine decisions related to customer refunds and
merchandise returns. Loree also oversees the daily tasks of the cashiers and front desk employees.
Loree is a
A) team leader.
B) first-line manager.
C) board member.
D) middle manager.
E) top manager.
51) Heather reports to the front desk manager. Heather is responsible for directing the team
activities of four cashiers who are responsible for developing a plan to improve customer service.
Heather does NOT have authority over other team members, but she provides guidance,
instruction, and direction to them. Heather is a(n)
A) lower-level manager.
B) nonmanagerial employee.
C) advisory manager.
D) director of the board.
E) top-level manager.
52) Brianne, vice president of finance, and Dominic, vice president of human resources, are
A) lower-level managers.
B) team leaders.
C) advisory managers.
D) board members.
E) functional managers.
53) Tutors for Students (TFS) is an organization with the purpose of offering free tutoring to older
students. TFS does NOT expect to earn any money through its operations. Therefore, TFS is an
example of a ________ organization.
A) nonprofit
B) mutual-benefit
C) commonweal
D) servant
E) for-profit
54) The city fire department offers its services to any individual within its city limits, so even Ken,
who is driving through the city on vacation, received assistance with a car fire. The fire department
is an example of a ________organization.
A) servant
B) commonweal
C) for-profit
D) volunteer
E) mutual benefit
55) Justin, a college student, has become very interested in helping his community, so he is
volunteering in a neighborhood improvement organization. This type of organization is an
example of a(n) ________ organization.
A) mutual-benefit
B) for-profit
C) nonprofit
D) advancement
E) green
56) A town police officer is meeting with some citizens in his community, where he will discuss
the police department’s positive service delivery. The success of his organization is measured by
A) its increased involvement in the community.
B) how much money he saved last year.
C) its image in the public eye.
D) its profitability.
E) its effectiveness, such as decreased crime.
57) According to management scholar Henry Mintzberg, which of the following is true of
managers?
A) They tend to work long hours and rely less on verbal communication than on written
communication.
B) They have work that is characterized by brevity and routine.
C) They have work that is characterized by fragmentation, brevity, and variety.
D) They tend to work long hours at a slow pace.
E) They tend to work shorter hours and rely more on written communication than on verbal
communication.
58) According to management scholar Henry Mintzberg, which three roles do managers play?
A) interpersonal, analytical, professional
B) professional, leader, informational
C) interdependent, monitor, analytical
D) interpersonal, informational, decisional
E) interpersonal, analytical, monitor
59) As a store manager, Leah has to play the role of negotiator, such as purchasing products at a
fair price for her company. As she handles this responsibility, Leah is playing the ________ role.
A) disseminator
B) decisional
C) leadership
D) bargainer
E) interpersonal
60) Emma, the marketing manager, is constantly seeking information about her competition while
looking online or speaking to people. Emma is playing the ________ role.
A) liaison
B) decisional
C) resource allocator
D) disseminator
E) monitor
61) Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local
community. Afterwards, she spent time informally answering their questions about the company.
In answering these questions, which managerial role was Rochelle playing?
A) consumerism resource allocator
B) leadership figurehead
C) monitor
D) entrepreneur
E) thought leader/visionary
62) To maintain a competitive advantage, the top management of a national furniture store made
the decision to increase employee training, add rewards that motivate employees, and look at
improving procedures related to disciplining workers. These decisions are made by managers who
play a ________ role.
A) figurehead
B) leadership
C) liaison
D) spokesperson
E) negotiator
63) Marquez, the hotel manager, knows that the number of guests at his hotel has significantly
decreased. Therefore, corporate has made it clear that the amount each department can spend on
certain items will need to be cut for the year. Marquez needs to work with the hotel department
managers on how to cut costs, as a part of his role as
A) monitor.
B) disseminator.
C) disturbance handler.
D) entrepreneur.
E) resource allocator.
64) The vice president of human resources for a national electronics retailer is meeting with
employees of several stores to present information to workers that their stores are closing and how
the company will help employees in the future. Here, the vice president of HR is playing a(n)
________ role.
A) spokesperson
B) liaison
C) disseminator
D) entrepreneur
E) transition
65) Rosario, a department manager, has been dealing with two workers in her department who do
NOT get along. Due to family problems for both employees, today they had a loud argument in the
break room. Rosario is meeting with both to resolve the issues. Which managerial role is Rosario
playing?
A) monitor
B) resource allocator
C) disturbance handler
D) negotiator
E) spokesperson
66) Marta, the public relations manager of a local library, is meeting with the news media
regarding a new reading program for children. Marta is performing the ________ role.
A) spokesperson
B) disseminator
C) liaison
D) entrepreneur
E) figurehead
67) One of the reasons Omega Distributors, a local manufacturing company, is considered a good
place to work is that the managers encourage and reward their employees for developing new
products and ways of improving existing products and services. In this example, Omega
Distributors’ managers are carrying out the ________ role.
A) talent implementer
B) developer
C) entrepreneur
D) visionary
E) improvement
68) Employers find that many college graduates have large gaps in________, skills that employers
are looking for.
A) critical thinking, creativity, and evaluating information
B) critical thinking, written communication, and evaluating information
C) written communication, oral communication, and organizing information
D) staying current on global events, oral communication, and critical thinking
E) working in teams, written communication, and evaluating information
69) Hard skills or knowledge include
A) the ability to obtain, interpret, and analyze information while creatively solving problems.
B) skills that influence a group of people to achieve common goals.
C) the willingness to accept developmental feedback.
D) demonstrated openness, inclusiveness, and ability to interact with diverse people.
E) the flexibility when confronted with change.
70) Which of the following would be considered soft skills?
A) ability to obtain, interpret, and analyze information while creatively solving problems
B) ability to work productively with constant direction
C) willingness to accept developmental feedback
D) demonstrated openness, inclusiveness, and ability to interact with diverse people
E) flexibility when confronted with change
71) What reduces an employee’s desire to quit?
A) feelings of ownership
B) responsibility
C) resilience
D) self-efficacy
E) personal adaptability
72) Research shows that ________ is a key trait of successful people.
A) self-motivation
B) cross-cultural competency
C) emotional intelligence
D) openness to change
E) resilience
73) Why is willingness at the center of the process when it comes to managing your career
readiness?
A) because it demonstrates the importance of the KSAOs
B) because it is up to you to shape your shape your future
C) because it is up to the future employer to offer you a job
D) because it is up to the career counselor to give you good advice
E) because it is part of your degree program
74) After identifying the knowledge, skills, attitudes, and other characteristics that impact your
current performance, what is the next step?
A) Experiment with implementing a few small steps aimed at developing your KSAOs.
B) Evaluate the results of your experimental small steps.
C) Assess your willingness to change your KSAOs.
D) Determine which concepts are relevant for developing your KSAOs.
E) Find your purpose for selecting those KSAOs.
75) According to Robert Katz, which three skills do managers develop through education and
experience?
A) cognitive, people, technical
B) monitoring, planning, leading
C) planning, leading, conceptual
D) technical, leading, planning
E) technical, conceptual, human
76) What do technical skills consist of?
A) the ability to think analytically
B) the ability to think analytically, to visualize an organization as a whole, and to understand how
the parts work together
C) job-specific knowledge needed to perform well in a specialized field
D) the ability to work well in cooperation with other people to get things done
E) the ability to think in a logical manner
77) Conceptual skills consist of the
A) ability to think practically.
B) ability to think analytically, to visualize an organization as a whole, and to understand how the
parts work together.
C) job-specific knowledge needed to perform well in a specialized field.
D) ability to work well in cooperation with other people to get things done.
E) ability to think in a logical manner.
78) When Clay, a general manager of a national retailer, moved to a different store in his company
that was having difficulty, he knew that sales were low and after talking to his employees, he found
morale was also low. At first Clay thought attitudes were poor due to low sales, but after working
closely with employees, he realized that the poor attitudes were actually the cause of poor sales.
Clay was able to discover the cause of the problem by utilizing ________ skills.
A) perceptive
B) conceptual
C) people
D) soft
E) technical
79) Because upper management must deal with problems that are ambiguous but that could have
far-reaching consequences, ________ skills are particularly important for top managers.
A) people
B) conceptual
C) leadership
D) financial
E) technical
80) You are a senior manager at a large consumer goods company. The company president has
noticed that recent college graduates and junior-level employees tend to gravitate toward you.
They come to you for advice and ask for your opinion on important matters, even though you are
not their direct supervisor. The president realizes that you are acting as a(n) ________ to junior
employees.
A) mentor
B) client
C) entrepreneur
D) team leader
E) middle manager
81) Honoria, the office manager, spends a large part of her day working closely with those whom
she supervises to successfully accomplish the many tasks she is responsible for. She also works
well with other departments to get things done. Which type of managerial skill is Honoria
exhibiting?
A) technical
B) sales
C) human
D) partnership
E) culture
82) ________ refer(s) to interpersonal or people skills needed for success at work.
A) Technical skills
B) Strategic planning
C) Soft skills
D) Training skills
E) Planning and organizing skills
83) You have just taken a job as an entry-level manager for a company that provides rug-cleaning
services. The company has a large national presence, with offices in 40 U.S. states. You know you
are starting at the bottom of the management ladder, but you hope to grow and rise through the
ranks to become a senior manager. What is your likely salary range when you first take the job?
A) $45,000–$120,000
B) $35,000–$60,000
C) $80,000–$100,000
D) $14,000–$20,000
E) $26,000–$29,000