Management, 9e (Kinicki)
Chapter 1 The Exceptional Manager: What You Do, How You Do It
1) At times, to be efficient in management means NOT using resources in the most cost-effective
way.
2) Organizations can gain a competitive advantage simply by matching their competition in terms
of cutting costs and responsiveness to employees.
3) Innovation in business is defined as seeking ways to deliver less costly goods but in similar
ways, maintaining employee morale.
4) Telecommuting has been found to enhance employee satisfaction and performance.
5) Jorge is developing a new employee schedule for his landscaping business due to the increase in
customer calls during the summer. While doing this, Jorge is involved in organizing.
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her restaurants
with recent sales. She knows that two restaurants are underperforming, so she plans on meeting
with those managers to discuss corrective action; this process is the controlling managerial
function.
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
long-term decisions about her company’s overall direction, and she creates the overall corporate
goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
8) Leonardo is a district manager who oversees several store managers in a national chain of
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
management. Leonardo is a middle manager.
9) Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical,
and critical.
10) It’s your responsibility to manage your career, but others can also make it happen.
11) Which one of the following is one way to think about management?
A) efficiency in motion
B) the science of helping people
C) the science of accomplishing things
D) the art of getting things done through people
E) the science of synergy
12) April works diligently to accomplish the company goals in an efficient and effective manner,
utilizing her employees through planning, organizing, leading, and controlling company resources.
April is
A) developing synergy.
B) delegating.
C) entrepreneurship.
D) managing.
E) vision planning.
13) At XYZ Manufacturing, employees work together to achieve the company goals and purposes.
XYZ Manufacturing is a(n)
A) ad hoc team.
B) organization.
C) visionary.
D) user of stretch goals.
E) force.
14) Timothy, a restaurant general manager, carefully watches his costs by reusing some items that
in the past were immediately thrown away. Timothy is an example of a(n) ________ manager.
A) effective
B) diverse
C) detail
D) efficient
E) macro
15) Gray, a supervisor, is known by her managers to be sharp in her decisions and has a good track
record of meeting her goals; Gray is a(n) ________ manager.
A) effective
B) diverse
C) detail
D) efficient
E) macro
16) Management is defined as the pursuit of organizational goals
A) efficiently and effectively.
B) correctly and with synergy.
C) economically.
D) efficiently and in a detailed-oriented manner.
E) with passion and effectiveness.
17) The multiplier effect states that a manager’s influence on the organization
A) has implications far beyond the results that can be achieved by one person acting alone.
B) is felt repeatedly for many days.
C) can have great and continual cost implications.
D) also results in large consequences for employees’ families.
E) can result in many types of company diversity.
18) Being able to ________ is a key benefit for those who study management.
A) relate to their managers and deal with organizations from the outside
B) better manage money
C) relate to coworkers and deal with technology
D) sell their product
E) counsel workers on personal and family issues
19) What does being a manager offer to an employee?
A) few rewards due to the large amount of stress
B) many rewards apart from money and status
C) being exempt from some current laws
D) not having to stretch his or her abilities
E) little apart from money and status
20) ________ are two of the primary challenges facing managers today.
A) Dealing with employee issues and maintaining good records
B) Dealing with the lack of information and union problems
C) Dealing with union and financial issues
D) Managing for a competitive advantage and diversity
E) Dealing with ethical dilemmas and decreasing diversity
21) Dennis, a marketing manager, recently attended a management workshop where he learned of
Mihaly Csikszentmihalyi’s view that the ideal state that many people seek is
A) between a high and low pay rate.
B) a point of little working and more relaxing.
C) an emotional zone somewhere between boredom and anxiety.
D) where very little work is required.
E) a high-pressure career that makes an individual stronger.
22) Omega Manufacturing employs some of the top professionals in its field, and because of their
skills and experience, Omega is highly efficient and outperforms its competitors. Omega
Manufacturing has a(n) ________ over its competition.
A) quality mark
B) effectiveness advantage
C) synergy
D) leadership dimension
E) competitive advantage
23) Davidson Production is keenly aware of the need to strive daily to produce goods and services
more effectively than its competitors. Therefore, Davidson’s management strives to ________ in
order to achieve this standard.
A) maintain a diverse workforce
B) be responsive to employees
C) stay involved with the community
D) maintain quality and efficiency
E) increase its global presence
24) According to the ________, taking care of customers is essential to obtaining a competitive
advantage.
A) Golden Marketing Rule
B) first law of business
C) Employee Rule
D) Profit-Generating Code
E) synergy focus
25) Even for nonprofits, sooner or later there will be no organization without
A) ethical standards.
B) good laws.
C) the Employee Rule.
D) customers.
E) synergy focus.
26) The owners of a local coffee shop routinely try to develop new menu items and seek better
ways of helping their customers. ________ is the result of their efforts.
A) Synergy
B) The production objective
C) MBO
D) Efficiency
E) Innovation
27) Because Delta Development Services is the only company that supplies a critical product for
clients, customers of Delta are likely to
A) put up with poor-quality products.
B) stop producing products needing the Delta part.
C) be more profitable.
D) increase company synergy.
E) pay lower prices for the Delta parts.
28) Today, companies emphasize ________ with production.
A) efficiency
B) increased synergy
C) diversity
D) training
E) employee happiness
29) In 2015, approximately what percentage of the U.S. population was foreign-born?
A) 32 percent
B) 21 percent
C) 8 percent
D) 50 percent
E) 13 percent
30) According to the theory of ________, noted by The New York Times columnist Thomas
Friedman, there is an urge to address the crises of destabilizing climate change and rising
competition for energy.
A) the world is one
B) decreasing globalism
C) sustainability and geo-greenism
D) world economies are too narrow
E) one world government is the answer
31) Studies show that dealing with excessive and unimportant e-mail and text messages in the
workplace can lead to
A) decreased employee conflict and stress.
B) increased productivity.
C) improved morale.
D) synergy.
E) concentrating on the urgent rather than the important.
32) ________ is the discipline concerned with creating computer systems that simulate human
reasoning and sensation.
A) Human simulation
B) Simulation production
C) IT simulation
D) Artificial intelligence
E) Cognitive cloning
33) ________ employs state-of-the-art computer software and hardware to help people work better
together.
A) A strategy database
B) Collaborative computing
C) A knowledge base
D) A wisdom system
E) Knowledge management
34) A national sales organization has implemented a set of training courses on its intranet, with a
link that allows employees to find and share answers to questions that arise with customers.
________ is the system that allows the sharing of knowledge and information throughout an
organization.
A) A strategy database
B) Knowledge implementation
C) A knowledge base
D) A wisdom system
E) Knowledge management
35) Cheyanne, the regional manager of a global sales organization, gives freedom to the sales
representatives on the amount spent on gifts for prospective Asian and European customers.
Cheyanne is managing for
A) dilemma resolution.
B) global standards.
C) international politics.
D) ethical standards.
E) global diversity.
36) When building a new residential development or mall, a national real estate organization
typically does not remove many trees, basing its decision on the belief that natural resources are
limited and the company must not compromise the ability of future generations to meet its own
needs. To which philosophy is the company adhering?
A) sustainability
B) environmental stimulation
C) natural ethics
D) enviroethics
E) green values
37) Being a manager can be one of the greatest avenues to a meaningful life, particularly if the
manager
A) is working in a diverse culture.
B) has a supportive family.
C) is working within a supportive or interesting organizational culture.
D) likes his or her job.
E) works in an organization with a strong training program.
38) What are the four principal functions of management?
A) executing, planning, organizing, and leading
B) scheduling, organizing, leading, and staffing
C) staffing, planning, motivating, and delegating
D) planning, organizing, leading, and controlling
E) staffing, planning, leading, and delegating
39) When the manager of a local bakery sets goals and then develops a blueprint for how to
achieve them, she is
A) planning.
B) monitoring.
C) delegating.
D) organizing.
E) staffing.
40) In February, Pedro, the manager of a pool supply and cleaning company, is looking at the
upcoming need for more workers to handle the increased customers in spring and summer. Which
of the four key management processes is he using?
A) planning
B) organizing
C) managing
D) leading
E) controlling
41) At times, customers have an unexpected need and require certain departments, such as
production, to change their schedule to meet the demands of the sales department. When Shannon,
the vice president of marketing, inspires the production team to put in the extra effort, she is
playing a(n) ________ role.
A) delegation
B) implementation
C) leadership
D) monitoring
E) staffing
42) The general manager of a clothing store recently gave a motivational PowerPoint presentation
to his employees on the value of being courteous to each customer. The manager’s behavior is an
example of
A) leading.
B) delegating.
C) upkeep.
D) situational control.
E) planning.
43) The district manager of a national fast-food restaurant watches the sales reports for each
restaurant daily to compare actual sales with projected sales goals, and then takes corrective action
if needed. In which part of the management process is he or she participating?
A) goal setting
B) controlling
C) organizing
D) situational planning
E) motivating