Management: A Focus on Leaders, 2e (McKee)
Chapter 1 Managing and Leading Today: The New Rules
1) The Great Recession of 2007 led to decreased trust in capitalism, impacting management
practices.
2) Emotional intelligence requires individuals to manage their own emotions as well as the
emotions of others.
3) All employees who work at Google are seen as potential leaders by management.
4) Only employees in a position of authority can be leaders in an organization.
5) In today’s business world, you are either a leader or a manager, but not both.
6) According to traditional views of business, a manager is a person who provides a vision to
employees.
7) Henry Moniz, Global Head of Strategic Business Practices at Viacom, believes that leaders
need to understand the context of situations to be effective.
8) Someone with a traditional management perspective on business would consider leaders to be
strategic and managers to be tactical.
9) The traditional view of leaders in an organization emphasizes an impersonal approach toward
achieving goals.
10) Henry Mintzberg based his findings about managers by actually studying them as they
functioned on the job.
11) Leaders view their organization as a series of interdependent “silos.”
12) According to Mintzberg, the interpersonal category includes the roles of figurehead, leader,
and negotiator.
13) It is impossible for a single person to be both a leader and a follower.
14) According to Kellerman’s model, an isolate follower is likely to be passionately engaged in
his or her organization.
15) A good follower in an organization should let managers make decisions and not get involved.
16) “Managing up” refers to the idea that followers can influence the behavior of leaders.
17) The human resource (HR) function takes a strategic approach to managing and developing
the workforce of an organization.
18) Labor relations and organizational design are two activities in the human resources (HR)
cycle.
19) Business leader Niall FitzGerald believes that a business can be considered successful
regardless of the conditions of society.
20) Which of the following is NOT a social factor affecting the business world today?
A) expanded access to education
B) population growth
C) organizational design
D) technological growth
21) The shifting balance of world economic and political power is shifting ________.
A) from east to west
B) from west to east
C) from south to north
D) from north to south
22) Which statement describes the best approach for organizations in today’s business world?
A) Everyone must be a manager and a leader.
B) Managers should lead, and hourly staff should follow.
C) Everyone must be a leader, a manager, and a follower.
D) Leaders should manage, and managers should follow.
23) Which of the following is NOT a factor in the exploding global population?
A) access to food
B) access to telecommunications
C) access to clean water
D) access to health care
24) People around the world enjoy expanded access to education and information due to
________.
A) Microsoft
B) the Digital Divide
C) Open Educational Resources
D) workforce management
25) People around the world today are far ________.
A) more polarized
B) more interconnected
C) more disconnected
D) less environmentally aware
26) Which of the following is NOT important to building strong relationships with colleagues?
A) intuition
B) emotional intelligence
C) empathy
D) self-awareness
27) To respond to social changes taking place in the world today, a leader needs to have all of
these EXCEPT:
A) personal values
B) risk aversion
C) organizational ethics
D) analytical thinking
28) Emotional intelligence involves ________.
A) managing your own emotions
B) manipulating the emotions of others
C) making decisions based on intuition
D) managing your own emotions and the emotions of others
29) Which of the following is NOT a key component of emotional intelligence?
A) self-awareness
B) academic achievement
C) empathy
D) self-management
30) Typically, people in a work environment are guided by ________.
A) all of the people around them
B) their bosses only
C) the HR department
D) their peers only
31) One of the keys to Google’s success is that the company empowers all of its ________ to
innovate.
A) engineers
B) employees
C) executives
D) managers
32) Since they were young, most people have believed that ________ go hand in hand.
A) leadership and seniority
B) leadership and authority
C) authority and wisdom
D) authority and skill
33) The original root word of manage means to ________.
A) cope
B) help
C) control
D) inspire
34) The original root word of leader is a person who ________.
A) forces
B) helps
C) controls
D) inspires
35) Which of the following is NOT part of the traditional role of a manager?
A) deploying resources
B) influencing people
C) organizing services
D) making plans
36) According to Henry Moniz of Viacom, what is the foundation of great leadership?
A) embracing change
B) mental agility
C) communication
D) being authentic
37) According to a traditional perspective, managers focus on ________ while leaders focus on
________.
A) problem solving, efficiency
B) independence, interdependence
C) interdependence, independence
D) vision, inspiration
38) Which of the following describes how managers and leaders are seen traditionally?
A) Managers do things right. Leaders do the right thing.
B) Managers do the right thing. Leaders do things right.
C) Managers ask, “Where are we going?” Leaders ask, “How will we get there?”
D) Leaders ask, “Where are we?” Managers ask, “Who are we?”
39) Henry Mintzberg’s findings on managers and management are considered ________ in
today’s business world.
A) relevant
B) irrelevant
C) outdated
D) disconnected
40) Henry Mintzberg conducted his research on managerial roles by ________.
A) interviewing HR managers
B) developing organizational designs
C) following managers as they worked
D) having managers record their activities in diaries
41) According to Mintzberg, which of the following is NOT an interpersonal managerial role?
A) leader
B) figurehead
C) resource allocator
D) liaison
42) A manager who is serving on the board of directors of an outside organization is assuming
the role of ________.
A) spokesperson
B) leader
C) liaison
D) figurehead
43) The streamlining of organizational operations has resulted in ________.
A) empowerment of nonmanagerial staff
B) more decisional managers
C) renegotiation of contracts
D) a stronger hierarchy of management roles
44) Research has shown that ________ is one of the foundations of good leadership.
A) a dominant personality
B) command-and-control style
C) self-awareness
D) sympathy
45) There are many resources on the topic of ________, but little information about being an
effective ________.
A) ethics, leader
B) business, manager
C) leadership, manager
D) leadership, follower
46) What is on the “other side” of the leadership coin?
A) managers
B) figureheads
C) followers
D) organizational strategy
47) According to Barbara Kellerman, how do good followers respond to bad leaders?
A) by ignoring them
B) by isolating them
C) by managing down
D) by managing up
48) According to Kellerman’s model, which follower type is considered to be the most
unresponsive?
A) bystanders
B) activists
C) diehards
D) isolates
49) According to Kellerman’s model, which follower type is considered to be the most
dedicated?
A) participants
B) isolates
C) diehards
D) activists
50) In the model developed by Barbara Kellerman, which follower type is actively engaged and
makes an effort to support and impact the organization? If they agree with a leader, they will
support him or her. If they disagree, they will oppose the leader.
A) isolates
B) bystanders
C) activists
D) participants
51) Styles of leadership and followership are ________.
A) consistent across large organizations
B) culturally dependent
C) defined by human resources (HR)
D) consistent around the world
52) The practice of managing up is centered on which of the following?
A) control
B) inspiration
C) influence
D) opposition
53) A good follower in an organization is ________.
A) involved
B) obedient
C) indifferent
D) productive
54) In today’s business environment, everyone ________.
A) must be a follower, but few can lead.
B) must be a leader, but few can follow.
C) cannot be a leader, so most must be followers.
D) must be both a leader and a follower.
55) Which of the following is NOT a function of an organization’s human resources (HR)
department?
A) training
B) financial planning
C) labor relations
D) compensation
56) Human resource management can best be described as a ________.
A) series of steps
B) cycle
C) linear progression
D) hierarchy
57) Which of the following is NOT considered part of the HR department’s employee
development role?
A) cross-training
B) tuition reimbursement
C) seminars
D) flex-time
58) Former chairman and CEO of Unilever Niall FitzGerald is a strong advocate for a more
________ model of business.
A) diversified
B) sustainable
C) profit-centered
D) traditional
59) In the 1970s, Marian worked as a secretary for Steve, an executive who was primarily
concerned with efficiency and being a problem solver. Which of the following statements about
Steve is TRUE?
A) In a traditional sense, Steve was a manager because he was concerned with efficiency and
problem solving.
B) In a traditional sense, Steve was a leader because he was concerned with efficiency and
problem solving.
C) In a nontraditional sense, Steve was both a manager and a leader because he was concerned
with efficiency and problem solving.
D) In a nontraditional sense, Steve was a manager because he was concerned with efficiency and
a leader because he was concerned with problem solving.
60) Priya manages a location of a large home furnishings retail chain. What kind of attitude
would you expect her to be most comfortable with?
A) uncertainty because she is primarily a manager
B) order because she is primarily a manager
C) uncertainty because she is primarily a leader
D) order because she is primarily a leader
61) Devon often tells staff that his top priority is to “do things the right way.” He also takes a
very personal approach toward achieving company goals. Which of the following statements
about Devon is TRUE?
A) Devon assumes the traditional role of a leader because he is concerned with doing things the
right way and taking a personal approach to achieving goals.
B) Devon assumes the traditional role of a manager when he is concerned with doing things the
right way and a leader when he takes a personal approach to goals.
C) Devon assumes the traditional role of a leader when he is concerned with doing things the
right way and a manager because he takes a personal approach to goals.
D) Devon assumes the traditional role of a manager because he is concerned with doing things
the right way and taking a personal approach to achieving goals.
62) Everyone at the Stay-On Widget Company thinks Deidre is a warm, empathetic, inspirational
person who takes a very personal approach toward achieving the company’s goals. Which of the
following statements about Deidre is TRUE?
A) Deidre assumes the traditional role of a manager because she is empathetic, inspirational, and
takes a personal approach to achieving goals.
B) Deidre assumes the traditional role of a manager when she is empathetic and a leader when
she takes a personal approach to goals.
C) Deidre assumes the traditional role of a leader when she is empathetic and a manager when
she takes a personal approach to goals.
D) Deidre assumes the traditional role of a leader because she is empathetic, inspirational, and
takes a personal approach to achieving goals.
63) Jenny has been hired by a pharmaceutical company to improve employees’ followership
skills. She conducted a survey of employees that produced the following results:
16% – isolates
39% – bystanders
34% – participants
8% – activists
3% – diehards
What percentage of the employees are not actively involved in their company’s affairs?
A) 55% — the isolates and bystanders
B) 89% — the isolates, bystanders, and participants
C) 8% — the activists
D) 45% — the participants, activists, and diehards
64) Which of the following would be considered a negative trend in an organization?
A) more diehards become activists
B) more activists become diehards
C) more bystanders become participants
D) more participants become bystanders
65) Which of the following would be considered a positive trend in an organization?
A) more diehards become activists
B) more activists and participants become diehards
C) more bystanders and isolates become participants
D) more diehards and activists become participants
66) As an employee in a company, which choice best describes how you should make ethical
decisions?
A) Adhere to both your personal ethical code and the company’s code.
B) Strictly follow the company’s ethical code without regard to your personal ethical code.
C) Strictly follow your personal ethical code without consulting the company’s ethical code.
D) Adhere only to legal standards without referring to your personal code of ethics or the
company’s ethical code.
67) What does Dolores Bernardo, Google’s Leadership Development Manager, mean when she
says people should think of leadership as a verb?
A) Verbs are not the subject of a sentence. In the same way, leadership should be a sideline, not
the main subject of an employee’s work experience.
B) Verbs must be conjugated depending on the speaker’s identity and message. Similarly,
leadership style depends on who the leader is and what the leader is saying.
C) Verbs are action words. Employees should think of leadership as acting rather than talking,
and being dynamic rather than settling for the status quo.
D) Verbs can be in the past, present, or future tense. Leaders must function in all three of these
senses. Leaders must analyze the past, act in the present, and plan for the future.
68) Which of the following is least important to former Unilever CEO Niall FitzGerald’s
perspective on the business world?
A) prosperity
B) sustainability
C) equity
D) personal reward
69) Why might some leaders prefer followers who are bystanders rather than participants or
activists?
A) Bystanders will passionately support the leader’s position no matter what it is.
B) Participants and activists tend to oppose the leader even when the leader’s position seems
reasonable and fair.
C) Participants and activists can create conflict when they don’t agree with the leader’s actions.
D) Participants and activists can be overly agreeable.
70) Which statement best supports the idea that everyone needs to be a leader in today’s business
environment?
A) Social changes have broken down barriers between different levels of society. People from
lower strata of society can now rise to become CEOs.
B) In today’s highly competitive, globalized business climate, organizations cannot afford to
ignore good ideas, no matter where they originate.
C) Technological changes have enabled some low-level employees to gain power and influence
within organizations that cannot be ignored.
D) Environmental changes have made it imperative for people to work together to avoid
catastrophic effects in the coming decades.
71) Explain the traditional difference between a manager and a leader.
72) Describe a situation in your job or classroom setting in which you have experienced
leadership that did not come from an authority figure.
73) Explain why the traditional differences between a manager and a leader no longer apply in
today’s business climate.
74) Your feedback evaluations from employees rate you as a good manager, but your leadership
skills are found lacking. What can you do to improve?
75) A co-worker has a great idea for a filing system that could save your organization a lot of
time and effort. She is reluctant to tell anyone about the idea because, as she says, she does not
hold a position of authority or leadership. What would you tell her?
76) Why are Henry Mintzberg’s managerial categories still thought to be relevant today, even
though modern ideas of management have changed?
77) Your boss claims to be interested in becoming a better follower. What advice can you give
him about followership from your experience as a follower?
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78) At a meeting, you suggest that in today’s world, “We are all leaders, and we are all followers.
We need to do everything we can to ensure our company succeeds.” A co-worker laughs at your
statement and claims that it is just another way for the organization to keep its workers under
control and make them do more work. How do you respond?