Management Chapter 1 Information Systems That Focus Operational And

73.

(p. 16)

Information systems that focus on operational and managerial applications in support of basic

business functions, such as accounting or marketing, are known as _______________.

74.

(p. 15)

Most information systems are designed to _______________.

76.

(p. 15)

Business applications of information systems are typically combinations of several types of

information systems. This integration is referred to as _______________ systems.

77.

(p. 16)

Success in today’s dynamic business environment depends heavily on maximizing the use of

Internet-based technologies and Web-enabled information systems to meet the competitive

requirements of _______________.

78.

(p. 16)

A functional business system supports all of the following types of applications except:

79.

(p. 16)

Which of the following systems acts as a consultant to users?

80.

(p. 17–18)

According to the textbook case on responsibility and accountability, even if a project is not an

IT project, who is held responsible for optimizing returns on IT-related investments?

81.

(p. 17–18)

According to the textbook case on responsibility and accountability:

82.

(p. 18)

Developing an information system solution involves all of the following steps except:

83.

(p. 18)

Computer-based information systems are usually conceived, designed, and implemented

using some form of systematic development process. The investigation stage includes

_______________.

84.

(p. 18)

Developing information system solutions to business problems in an organization is the

responsibility of _______________.

85.

(p. 18)

When applying a systematic development process for computer-based information systems,

_______________ would be part of the analysis phase.

86.

(p. 19)

According to the text, the steps of developing an information system, in their proper order,

are:

87.

(p. 20–21)

In the lawsuit filed against Hannaford Brothers, which of the following was not alleged as a

reason for filing the suit?

88.

(p. 24)

The information systems function is equally as important to business success as the function

of _______________.

89.

(p. 26)

In the information systems concept, the processing function involves:

90.

(p. 27)

According to the Real World case about the New York Times, the newspaper industry is in very

deep trouble. What has become most important to them?

91.

(p. 29)

If a system is one of the components of a larger system, it is considered a(n)

_______________.

92.

(p. 29)

A system that can change itself or its environment in order to survive is _______________

system.

93.

(p. 29)

Organizations are examples of _______________ systems because they interface and

interact with other systems in their environment.

94.

(p. 29)

The majority of organizations today would be classified as _______________ systems.

95.

(p. 30)

An information system depends on all of the following resources except:

96.

(p. 31)

All of the following would be considered a hardware resource except:

97.

(p. 31)

All of the following would be considered a software resource in an information system except:

98.

(p. 33)

In an information system context, which one of the following would be the most applicable

description of application software?

99.

(p. 33)

In an information system, alphanumeric data normally takes the form of _______________.

100.

(p. 33)

In an information system, image data normally takes the form of _______________.

101.

(p. 34)

All of the following are good examples of information except:

102.

(p. 34)

Telecommunications networks consist of _______________.

103.

(p. 34)

All of the following normally happens to data during a value-added process except:

104.

(p. 32–33)

All of the following are considered computer hardware technology except:

105.

(p. 36)

Which of the following is an example of control of an information system’s performance?

106.

(p. 35)

The original, formal record of a transaction is called the:

107.

(p. 35)

The source document is:

108.

(p. 4)

An _______________ system is an organized combination of people, hardware, software,

telecommunications networks, and data resources that collects, transforms, and disseminates

information in an organization.

109.

(p. 11)

With a strategic information system (SIS), information technology becomes an integral part of

business processes, products, and _______________.

110.

(p. 12)

_______________ is defined as the use of Internet technologies to work and empower

business processes, electronic commerce, and enterprise collaboration within a company and

with its customers, suppliers, and other business stakeholders.

111.

(p. 12)

Enterprise collaboration systems use software tools to support _______________ among the

members of networked teams and workgroups.

112.

(p. 11)

During the 1980s and 1990s, information technology helped companies gain a competitive

advantage in the global marketplace. This is referred to as the _______________ information

systems concept.

113.

(p. 13)

A _______________ team uses a corporate intranet and the Internet for electronic mail,

videoconferencing, electronic discussion groups, and Web pages of work-in-progress

information to collaborate on business projects.

114.

(p. 13)

Electronic _______________ is the buying, selling, marketing, and servicing of products,

services, and information over a variety of computer networks.

115.

(p. 13)

Types of information systems are generally classified as either operations information systems

or _______________ information systems.

116.

(p. 13)

Marketing and selling books to consumers over the Internet is an example of

_______________ commerce.

117.

(p. 13)

A system that controls the industrial processes of an organization would be classified as a(n)

_______________ support system.

118.

(p. 14)

Transaction processing systems process transactions in two basic ways, _______________

processing or real-time.

119.

(p. 15)

When a manager uses an interactive, computer-based information system to assist in his/her

decision making, the manager is using a _______________ support system.

120.

(p. 15)

A system that provides pre-specified reports for the managers of an organization would be

classified as a _______________ system.

121.

(p. 14)

Enterprise collaboration systems enhance team and workgroup communication and

productivity, and include applications that are sometimes called office _______________

systems.

122.

(p. 15)

The goal of knowledge management systems (KMS) is to help knowledge workers create,

organize, and _______________ important business knowledge wherever and whenever it is

needed.

123.

(p. 17)

The success of an information system should be measured by both its efficiency and its

_______________.

124.

(p. 18)

The design of an information system application is based on an _______________ of the

business requirements of an organization.

125.

(p. 20)

As a manager, you must be aware of what uses of information technology might be considered

improper, irresponsible, or harmful to individuals or to society. This dimension of the use of

information technology is referred to in the text as an _______________ responsibility.

126.

(p. 26)

A manufacturing system accepts raw materials as input and produces finished goods as

output. An information system accepts data as input and processes them into

_______________ as output.

127.

(p. 29)

A system with feedback and _______________ functions is sometimes called a cybernetic

system.

128.

(p. 29)

The _______________ component in a cybernetic system refers to the data about the

performance of the system.

129.

(p. 29)

_______________ is data about the performance of a system.

130.

(p. 29)

_______________ involves monitoring and evaluating feedback to determine whether a

system is moving toward the achievement of its goal.

131.

(p. 31)

People, hardware, software, __________, and networks are the five basic resources of

information systems.

132.

(p. 32)

Information processing consists of the system activities of input, processing, output,

_______________, and control.

133.

(p. 33)

In the context of the information system model, software resources include the sets of

operating instructions called _______________, which direct and control computer hardware.

134.

(p. 33)

In the context of the information systems model, _______________ are the operating

instructions for the people who will use an information system. Examples are instructions for

filling out a paper form or using a software package.

135.

(p. 35)

Information in various forms is transmitted to end users and made available to them in the

_______________ activity.

136.

(p. 35)

A _______________ document is the original, formal record of a transaction.

137.

(p. 36)

_______________ is the information systems activity in which data and information are

retained in an organized manner for later use.

138.

(p. 36)

In an information system, the _______________ activity would be considered the component

that evaluates feedback in order to determine whether the system is moving toward the

achievement of its goal.

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