1 Key
1.
(p. 4)
Having a basic understanding of information systems is good, but not nearly as important as
understanding other functional business areas.
2.
(p. 4)
Information technology can help all kinds of businesses improve the efficiency and
effectiveness of their business processes and managerial decision making.
3.
(p. 18)
Maintenance is one of the key activities in the development and management of a business
information system.
4.
(p. 4)
One system can be made up of other systems or can be a part of a bigger system.
5.
(p. 4)
Smoke signals and library card catalogs are examples of an information system.
6.
(p. 7)
The term “information technology” refers to all of the components and resources necessary to
deliver the information and functions of a system to an organization.
7.
(p. 7)
An information system can use hardware as simple as a pencil and paper to capture and store
its data.
8.
(p. 9)
Gaining a strategic advantage over competition requires the innovative application of
information technologies.
9.
(p. 8)
Integration of business systems allows greater flexibility and provides greater business
support than any of the individual systems could provide alone.
10.
(p. 8)
Most retail stores now use computer-based information systems to keep track of inventory, but
few use them to evaluate sales trends.
11.
(p. 10)
Decision support systems (DSS) provide managerial end users with ad hoc and interactive
support of their decision-making processes.
12.
(p. 11)
Expert systems can serve as consultants to users by providing expert advice in limited subject
areas.
13.
(p. 12)
An extranet is an Internet-like network inside the enterprise; an intranet is between the
enterprise and its trading partners.
14.
(p. 13)
Enterprise collaboration systems involve the use of software tools to support e-commerce
functions with customers and suppliers.
15.
(p. 14)
A process control system is an example of an operation support system that records and
processes data resulting from business transactions.
16.
(p. 14)
In real-time processing, data are processed immediately after a transaction occurs.
17.
(p. 14)
Management information systems (MIS) provide information in the form of reports and
displays.
18.
(p. 15)
An information system that supports accounting is an example of a functional business
system.
19.
(p. 15)
Information systems that focus on operational and managerial applications in support of basic
business functions, such as accounting, are known as strategic information systems.
20.
(p. 15)
An expert system can provide advice for operational chores, such as equipment diagnostics or
loan portfolio management.
21.
(p. 17)
Mismanagement or misapplication of information systems can ultimately result in business
failure.
22.
(p. 20)
A large-scale movement to outsource basic software programming functions to India, the
Middle East, and Asia-Pacific countries has resulted because U.S. programmers have been
inadequately trained.
23.
(p. 23)
Falling prices of computer hardware and software should continue to induce more businesses
to expand their computerized operations.
24.
(p. 23–24)
Increased importance placed on cyber-security will reduce the need for workers skilled in
information security.
25.
(p. 26)
The human body and an oil refinery can both be classified as systems.
26.
(p. 26)
In order for something to be classified as a “system”, a computerized environment must be
involved.
27.
(p. 29)
A home temperature control system is an example of a cybernetic system.
28.
(p. 29)
A sales manager exercises control when reassigning salespersons to new territories after
evaluating feedback about their sales performance.
29.
(p. 29)
An organization is considered an open system when it interfaces and interacts with other
systems in its environment.
30.
(p. 29)
Multiple systems never share an environment; each has its own.
31.
(p. 31)
Information systems are just like any other system, but their value to the modern organization
is unlike any other system ever created.
32.
(p. 32)
Anyone who uses an information system or the information it produces can be referred to as
an end user.
33.
(p. 32)
Most end users in business are referred to as knowledge workers, people who spend most of
their time communicating, collaborating, and creating, using, and distributing information.
34.
(p. 32–33)
Optical disks and plastic cards are examples of hardware resources, but paper forms are not.
35.
(p. 33)
In the context of the information systems model, computer peripherals typically consist of
hardware devices, such as keyboards, and productivity tools, such as word processing
software.
36.
(p. 33)
In the context of the information systems model, data resources are typically organized as
databases and expert systems.
37.
(p. 34)
In the context of the information systems model, information is subjected to a “value-added”
process that converts it to data that meet the needs of end users.
38.
(p. 34)
Data can be thought of as context independent. This means that a list of numbers or name by
themselves do not provide an understanding of the context in which they were recorded.
39.
(p. 34)
Data are raw facts or observations, typically about physical phenomena or business
transactions.
40.
(p. 35)
In information systems activities, the processing of data resources typically takes the form of
data entry activities.
41.
(p. 35)
In information systems activities, a user interface commonly refers to a more convenient and
efficient method of end-user input and output with a computer system.
42.
(p. 35)
Calculating employees’ pay, federal taxes, and other payroll deductions is a business example
of a computerized processing activity.
43.
(p. 35)
After data has been entered into a computerized information system, it is usually not
necessary to correct or update it. That is the benefit of a computerized system—once entered,
always correct.
44.
(p. 4)
Information technology can be used to support _______________.
45.
(p. 4)
In its simplest form, a system consists of all the following except:
46.
(p. 5)
According to the Real World case, eCourier embraced technology by:
47.
(p. 5)
According to the Real World case, eCourier uses SeeWhy software to:
48.
(p. 6)
According to the Real World Case, the goal of Bryan Cave is:
49.
(p. 6)
According to the Real World Case, the Bryan Cave law firm had difficulty billing its real estate
customers because:
50.
(p. 6)
According to the Real World Case, the big problem facing the Bryan Cave law firm in 2002
was:
51.
(p. 7)
All the following are examples of an information system, except:
52.
(p. 8)
According to the text, most retail stores today use computer-based information systems to
support business processes and operations. This support falls broadly into the categories of:
53.
(p. 8)
How do information systems aid in decision making?
54.
(p. 8)
All of the following are fundamental reasons for business applications of information
technology except:
55.
(p. 9)
According to the textbook case, Welch’s uses BI software from Oco to:
56.
(p. 9)
According to the textbook case, the Oco BI software used by Welch’s:
57.
(p. 10)
The expanding role of information systems from the 1950s to the present, in sequential order,
are:
58.
(p. 10)
The rapid development of microcomputer processing power, application software packages,
and telecommunications networks gave birth to the phenomenon of _______________.
59.
(p. 11)
Which of the following is a false statement?
60.
(p. 12)
Companies generally rely on e-business applications to do all of the following except:
61.
(p. 12)
In an e-business enterprise, an intranet refers to:
62.
(p. 12)
E-business uses Internet technologies to work and empower _______________.
63.
(p. 13)
E-commerce ____________________.
64.
(p. 13)
The text classifies information systems as either operations or management support
information systems. Which one of the following would not be classified as an operations
support system?
65.
(p. 13)
Electronic commerce systems generally include all of the following except:
66.
(p. 14)
Process control systems monitor and control _______________ processes.
67.
(p. 14)
A nuclear power plant uses electronic sensors linked to computers to continually monitor
processes and make instant (real-time) adjustments that control the power generation
process. This is an example of a(n) _______________.
68.
(p. 14)
When employees in a project team use email to send and receive messages and use video
conferences to hold electronic meetings and coordinate their activities, they are using
_______________.
69.
(p. 15)
A database of customer purchases that provides end-user managers with interactive and ad
hoc decision-making support is referred to as _______________.
70.
(p. 15)
A production manager needs a system to help determine how much product to manufacture
based on the expected sales associated with a future promotion, plus the location and
availability of the raw materials necessary to manufacture the product. What type of system
would meet this manager’s needs?
71.
(p. 15)
When information system applications focus on providing information and support for effective
decision making by managers, they are called _______________ support systems.
72.
(p. 16)
An information system that supports the business functions of accounting, finance, human
resource management, marketing, or operations would be classified as a(n)
_______________ system.