Chapter 01 The Exceptional Manager: What You Do, How You Do It
Answer Key
True / False Questions
1.
The career of Mary Barra, CEO of General Motors, demonstrates that a key to career
growth is the ability to spend money.
2.
Employees can be taught how to be exceptional managers.
3.
Management includes the pursuit of organizational goals efficiently and effectively.
4.
At times, to be efficient in management means not using resources the most cost–
effectively.
5.
Effectiveness mean to use resources—people, money, raw materials, and the like—wisely
and cost-effectively.
6.
Having airline representatives apologize for service difficulties is efficient, but it’s not
effective when customers are angry and less inclined to continue doing business.
7.
Good managers create value.
8.
Lower-level managers typically make less than $10 million in their lifetime, but they do
earn fairly good incomes compared with most workers.
9.
Studying management is likely to help you understand how to deal with organizations from
the outside, relate to your supervisors, interact with coworkers, and manage yourself in
the workplace.
10.
As a customer, the only way of improving our understanding of how to deal with
organizations is by talking directly with companies, not by studying management.
11.
One of challenges of management is that problems and scenarios are seldom similar, so
managers are not able to use past products and accomplishments as indicators of future
success.
12.
Most managers are not in a position to be a mentor to others.
13.
The ideal state that many people seek is an emotional zone somewhere between
excitement and anxiety.
14.
Organizations can gain a competitive advantage simply by matching their competition in
terms of cutting costs and responsiveness to employees.
15.
When managing for competitive advantage, the first “law” of business is “take care of the
employees.”
16.
Taking care of the customer is not as vital for nonprofit organizations compared to for–
profit businesses.
17.
In business, innovation is defined as seeking ways to deliver less costly goods but in
similar ways because change can hurt employee morale.
18.
In organizations today, the emphasis is on efficiency, as companies strive to produce
goods or services as quickly as possible using as few employees and raw materials as
possible.
19.
Today nearly one in six American workers is foreign-born.
20.
Since verbal expressions and gestures don’t have the same meaning to everyone
throughout the world, not understanding such differences can affect how well
organizations manage globally.
21.
The intranet is a global network of independently operating but interconnected computers,
linking hundreds of thousands of smaller networks around the world.
22.
The illegal buying and selling of goods or services over computer networks is known as e–
commerce.
23.
For managers, one of the problems with e-business is that it increases the cost of
communication.
24.
E-mail
is the term for electronic-mail messages and documents transmitted over a
computer network.
25.
Project management software allows customers to request a company to supply their
product or service by a particular technician at a requested time and price.
26.
A problem for managers typically associated with interconnected databases is the high
cost of this type of system.
27.
One advantage of e-business is that managers can require employees and teams to work
at certain times, and require employees to work at the same location.
28.
Telecommuting is seldom utilized by organizations because of the high costs resulting
from travel and other expenses associated with meeting in groups on a regular basis.
29.
Videoconference meetings use video, audio links, and computers that allow people
globally to see, hear, and talk with one another.
30.
Synergy computing involves using state–of-the-art computer software and hardware to
help people work better together.
31.
Knowledge management is an industry system that customers and potential customers
can utilize to acquire pricing and other information about industry products, discounts, and
companies.
32.
Over the last 10 years, business crime has all but disappeared, thanks to technological
oversight.
33.
Unsustainable business practices have resulted from an often accepted notion that
natural resources are limitless.
34.
Having fewer meetings and the feeling of increased respect are typical reasons that many
people want to become a manager.
35.
Working as a manager can provide a positive path to a meaningful life.
36.
The “management functions” are sometimes called the “six management parts.”
37.
When Paul, a new restaurant owner, is determining which products to offer on his menu,
he is involved in the management function of planning.
38.
Controlling is the arranging of jobs, people, and other resources to accomplish tasks and
responsibilities.
39.
George is developing a new employee schedule for his lawn care service due to the
increase in business during the summer. While doing this, George is involved in
organizing.
40.
Susan, a district manager for a large retail chain, is comparing the goals of her stores with
recent sales. She knows that two stores are underperforming, so she plans on meeting
with those managers to discuss corrective action; this process is the controlling
managerial function.