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67.
Fred is the CEO of an international shipping company. Fred is most likely to focus on
68.
_____ managers are typically concerned with the interaction between the organization and
its external environment.
69.
The chief executive officer, company president, and the chief operating officer are all
examples of _____ managers.
70.
Cara is responsible for studying the general goals and plans developed for her company
and translating them into more specific objectives and activities for the employees in her
department. Cara is a(n) ______ manager.
71.
Tactical managers are often referred to as
72.
As a regional manager for Optasia Digital Cameras, Deirdre spends most of her time
training new sales managers and making sure that information coming from headquarters
reaches the company's branches. In this case, Deirdre would best be described as a(n)
_____ manager.
73.
Jorge supervises the shipping department of a manufacturing company in Chicago. He
contacts trucking companies to arrange pickups, and he makes sure that his team
members load cartons onto the correct trucks. Jorge is a
74.
Which of the following is a characteristic of operational managers?
75.
Operational managers play a crucial role in an organization because they provide
76.
Zian supervises employees who work on the floor of the Nature's Secret Organic Snack
Food factory. He cooperates closely with his manager in determining ways to improve the
efficiency of the manufacturing process and then works to implement those plans. In this
case, Zian would be considered a _____ manager.
77.
Titles such as assistant manager and supervisor typically belong to the _____ level of
management.
78.
Which of the following is one of the three essential categories of skills that managers
need?
79.
A(n) _____ skill is the ability to perform a specialized task that involves a certain method or
process.
80.
Compilation of an accounting statement can be categorized under _____ skills.
81.
Which of the following roles involves searching for new business opportunities and
initiating new projects to create change?
82.
Rhonda attends the groundbreaking ceremony of a new children's hospital as the
representative of her corporation, which gave a large donation toward the construction of
the hospital. What role is Rhonda fulfilling?
83.
Which of the following roles is a decisional role?
84.
Edgar, the vice president of Lopez Construction LLC, attended a trade show to make
additional supplier contacts for the business. Which of the following roles was Edgar
fulfilling in this situation?
85.
Which of the following roles is performed by a customer service manager who works to
defuse a situation with an angry customer?
86.
_____ skills influence a manager's ability to work well with people.
87.
Listening to employee suggestions, gaining support for organizational objectives, and
fostering an atmosphere of teamwork are all considered
88.
Which of the following skills are more important during the beginning of a person's
career?
89.
No one at Daring Interiors liked the company's new website, which was a serious problem
because the firm marketed itself as an expert in design. The president, Alma, assembled
the team, solicited feedback, and found help in making improvements. The ability to
identify this problem and resolve it is an effective use of _____ skills.
90.
Individuals' conceptual and decision-making skills
91.
Emotional intelligence can best be defined as
92.
A common complaint about leaders, especially those who are newly appointed, is that they
lack
93.
Being self-reliant means individuals should
1-95
94.
Goodwill stemming from social relationships is called
