76. _____ suggests that organizational units (or subsystems) may often be more successful working together than working
alone.
a.
Divestiture
b.
Operations management
c.
Synergy
d.
Entropy
e.
Soldiering
77. Emilio says, “Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I
decide to do something completely different.” Emilio‘s statement is best aligned with which of the following management
views?
a.
The classical theory
b.
Administrative management
c.
The generalist perspective
d.
Theory X
e.
The contingency perspective
e
situation depends on, or is contingent on, unique elements in a given situation.
Moderate
p.20
MGMT.GRIF.16. 1-3 – LO: 1-3
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
Contemporary Management Perspectives
Bloom’s: Application
Digital Story: Perform
78. The _____ suggests that appropriate managerial behavior in a given situation depends on unique elements in a that
situation.
a.
behavioral management perspective
b.
quantitative management perspective
c.
systems perspective
c
Easy
p.20
MGMT.GRIF.16. 1-3 – LO: 1-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Contemporary Management Perspectives
Bloom’s: Knowledge
Digital Story: Engage
d.
contingency perspective
e.
universal perspective
79. In the systems perspective, _____ emphasizes the importance of working together in a cooperative and coordinated
fashion.
a.
synergy
b.
entropy
c.
contingency
d.
diversity
e.
uniformity
a
Easy
p.20
MGMT.GRIF.16. 1-3 – LO: 1-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Contemporary Management Perspectives
Bloom’s: Knowledge
Digital Story: Engage
80. A primary objective of management, from a systems perspective, is to continually reenergize the organization to avoid
_____.
a.
b.
c.
d.
e.
the organization to avoid entropy.
Easy
p.20
MGMT.GRIF.16. 1-3 – LO: 1-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Contemporary Management Perspectives
Bloom’s: Knowledge
Digital Story: Engage
81. The _____ perspective states that effective managerial behavior in one situation cannot always be generalized to other
situations.
a.
behavioral
b.
scientific management
c.
contingency
d.
administrative management
e.
systems
c
situation depends on, or is contingent on, unique elements in that situation.
Easy
p.20
MGMT.GRIF.16. 1-3 – LO: 1-3
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Bloom’s: Knowledge
Digital Story: Engage
82. Which of the following statements is true about the contingency perspective?
a.
It states that the organizations which are not influenced by their external environments tend to be more
successful than others.
b.
It states that effective managerial behavior in one situation cannot always be generalized to other situations.
c.
It states that all employees tend to perform better when they are promised higher incentives.
d.
It states that the behavior of employees at work is not influenced by social processes.
e.
It is a part of the classical perspective of management.
Moderate
p.21
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Contemporary Management Perspectives
Bloom’s: Comprehension
p.20
MGMT.GRIF.16. 1-3 – LO: 1-3
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Contemporary Management Perspectives
Bloom’s: Knowledge
Digital Story: Engage
83. Which of the following statements is true in the context of contemporary management trends?
a.
More and more organizations are using quality as a basis for competition.
b.
The service sector of the economy has steadily declined.
c.
Younger people entering the workforce over the past 20 to 30 years are more devoted to work and more
willing to adapt.
d.
The emphasis on business ethics has declined.
e.
The emphasis on management of diversity has declined.
a
quality as a basis for competition.
Moderate
p.22
MGMT.GRIF.16. 1-3 – LO: 1-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Contemporary Management Issues and Challenges
Bloom’s: Comprehension
Digital Story: Connect
84. Improving the quality of products and services tends to increase _____.
a.
inertia
b.
entropy
c.
latency
d.
productivity
e.
divestment
Moderate
p.22
MGMT.GRIF.16. 1-3 – LO: 1-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Contemporary Management Perspectives
Bloom’s: Comprehension
Digital Story: Connect
85. The _____ perspective places emphasis on individual attitudes.
a.
contingency
b.
systems
c.
quantitative management
d.
administrative management
Digital Story: Connect
e.
behavioral management
86. A group of people working together in a structured and coordinated fashion to achieve a set of goals is called a(n)
_____.
fashion to achieve a set of goals.
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
87. _____ managers set overall organizational goals and determine strategy and operating policies.
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
88. _____ managers implement company policies while also supervising lower-level managers.
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Evolution of Management
Bloom’s: Knowledge
Digital Story: Engage
89. _____ skills refer to a manager’s ability to correctly recognize and define problems and opportunities and to then
select an appropriate course of action to solve problems and capitalize on opportunities.
90. _____ skills refer to the manager’s abilities both to effectively convey ideas and information to others and to
effectively receive ideas and information from others.
91. A _____ is simply a conceptual framework for organizing knowledge and providing a blueprint for action.
92. _____ focuses on the development of mathematical models to study management behavior.
93. Linear programming, queuing theory, break-even analysis, and simulation are examples of _____ techniques.
94. Two employees in an organization commit the same offense, and the manager realizes that she will have to take a
different approach to correcting the behavior of each employee. In this scenario, the manager understands the concept of
the _____ perspective.
95. _____ may be reflected along numerous dimensions, but most managers tend to focus on age, gender, ethnicity, and
physical abilities and disabilities.
96. Describe the four management functions.
97. Why do managers study management history and theory?
98. Discuss the Hawthorne studies in terms of how they were conducted and what the important results were to
management practices.
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Conceptual skills
b.
Technical skills
c.
Communication skills
d.
Interpersonal skills
e.
Decision-making skills
DIFFICULTY:
Easy
REFERENCES:
p.8
p.9
LEARNING OBJECTIVES:
MGMT.GRIF.16. 1-1 – LO: 1-1
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: HRM
TOPICS:
An Introduction to Management
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
99. Skills necessary to accomplish the specific type of work performed in an organization
ANSWER:
POINTS:
100. Skills necessary to define problems and select appropriate courses of action
ANSWER:
e
POINTS:
101. Skills necessary to understand and motivate others
ANSWER:
POINTS:
DIFFICULTY:
Moderate
REFERENCES:
p.15
LEARNING OBJECTIVES:
MGMT.GRIF.16. 1-2 – LO: 1-2
NATIONAL STANDARDS:
United States – BUSPROG – Analytic – Business knowledge and analytic skills
STATE STANDARDS:
United States – AK – DISC: HRM
TOPICS:
The Evolution of Management
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
102. Skills necessary to convey and receive information
ANSWER:
c
POINTS:
103. Skills needed to understand the overall workings of an organization and its environment
ANSWER:
a
POINTS:
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Contingency perspective
b.
Systems perspective
c.
Administrative management
d.
Scientific management
e.
Management science
DIFFICULTY:
Easy
REFERENCES:
p.12
p.13
p.17
p.19
p.20
LEARNING OBJECTIVES:
MGMT.GRIF.16. 1-2 – LO: 1-2
MGMT.GRIF.16. 1-3 – LO: 1-3
NATIONAL STANDARDS:
United States – BUSPROG – Analytic – Business knowledge and analytic skills
STATE STANDARDS:
United States – AK – DISC: HRM
United States – AK – DISC: Individual Dynamics
TOPICS:
The Evolution of Management
Contemporary Management Perspectives
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
104. Concerned with improving the output of individual workers
ANSWER:
POINTS:
105. Appropriate managerial behavior depends on a wide variety of elements
ANSWER:
a
POINTS:
106. Focuses on managing the total organization
ANSWER:
c
POINTS:
107. Focuses specifically on the development of mathematical models for processes
ANSWER:
e
POINTS:
POINTS:
108. Considers an organization to be an interrelated set of elements functioning as a whole