Chapter 01: Management and Its History
Test Bank
MULTIPLE CHOICE
1. The resources of a manager include all of the following, except ____________.
a.
human resources
b.
financial resources
c.
time resources
d.
physical resources
2. ________ is/are based on how effectively and efficiently managers utilize resources to achieve
objectives.
a.
Human capital
b.
Performance
c.
Financial stability
d.
Organizational objectives
3. Connie is a manager at a local golf course. Though Connie sticks to her budget, some patrons
have complained that the golf carts are not worth the rental price because many are not in
working condition. With which type of resource is Connie struggling?
a.
Human
b.
Financial
c.
Physical
d.
Informational
4. Which of the following is considered a manager’s most valuable resource?
a.
Human
b.
Financial
c.
Physical
d.
Informational
5. Managers are primarily evaluated on ________________.
a.
educational level
b.
experience level
c.
sales numbers
d.
resource utilization
6. Interpersonal skills are sometimes referred to as ________________ skills
a.
intuitive
b.
soft
c.
hard
d.
tangible
7. Management skills include all of the following, except ____________ skills.
a.
technical
b.
time management
c.
interpersonal
d.
decision-making
8. Which type of skill involves the ability to conceptualize situations?
a.
Technical
b.
Time management
c.
Decision-making
d.
Interpersonal
9. Three friends, Saad, Shaheena, and Syddarth, all started at Plastico the same day. Saad was just
promoted to the level of mid-manager because he was the first to master the inventory
management system. Saad has been promoted due to his _______________ skills.
a.
technical
b.
interpersonal
c.
decision-making
d.
supervisory
10. Which organization provides the standards for accreditation of business schools?
a.
NCAA
b.
AACSB
c.
CBOA
d.
SHRM
11. The four management functions include the following, except ____________.
a.
planning
b.
organizing
c.
leading
d.
directing
12. The staffing of an organization is considered part of which management function?
a.
Organizing
b.
Controlling
c.
Planning
d.
Leading
13. Macksym is the shift manager at a local manufacturing plant. From 10:00 a.m. to 11:00 a.m. this
morning, he was outside the plant, waiting on a shipment of a part needed for the next shift
because he couldn’t spare any employees from the production line to do so. This would best be
described as an example of a ____________.
a.
planning function
b.
leading function
c.
controlling function
d.
nonmanagement function
14. An important aspect of ____________ is assigning people to various tasks and jobs.
a.
organizing
b.
leading
c.
controlling
d.
planning
15. Dongfang has recently moved up to shift manager at Common Grounds, a popular local coffee
shop. When she was a barista, she greatly enjoyed talking to the customers about different
grounds of coffee and creating new drinks for her regular customers. When her replacement,
Holly, started, Dongfang continued to talk to the customers about the different coffees rather
than training Holly to take over that role. Dongfang is struggling with ____________.
a.
leading the store
b.
managing people
c.
controlling Holly
d.
nonmanagement functions
16. Dongfang has recently moved up to shift manager at Common Grounds, a popular local coffee
shop. When she was a barista, she greatly enjoyed talking to the customers about different
grounds of coffee and creating new drinks for her regular customers. When her replacement,
Holly, started, Dongfang continued to perform the same tasks she had enjoyed before Holly was
hired. Dongfang is spending time on ____________.
a.
leading the store
b.
managing people
c.
controlling Holly
d.
nonmanagement functions
17. Which management function is focused on detecting when corrective action is needed in order
to achieve objectives?
a.
Leading
b.
Controlling
c.
Planning
d.
Organizing
18. Many managers are called ________________ because they perform both management and
employee functions.
a.
working managers
b.
employee managers
c.
team leaders
d.
functional managers
19. Management role theory was developed by _________.
a.
Henry Fayol
b.
Elton Mayo
c.
Frederick Winslow Taylor
d.
Henry Mintzberg
20. All of the following management roles fall under the decisional role category, except
____________.
a.
leader
b.
resource allocator
c.
negotiator
d.
entrepreneur
21. The leader, liaison, and disseminator managerial roles are most closely associated with which of
the following management functions?
a.
controlling
b.
leading
c.
planning
d.
organizing
22. Managers play the ____________ role when they interact with people outside of their unit to
gain information or favors.
a.
disseminator
b.
negotiator
c.
figurehead
d.
liaison
23. During a normal day, Kristian makes a point to talk to others to be up to date on what is
occurring as well as to make sure everyone else has the information they need to do their jobs.
Kristian is exhibiting which two roles?
a.
Leader; liaison
b.
Monitor; disseminator
c.
Monitor; liaison
d.
Liaison; spokesperson
24. After a particularly difficult day at Common Grounds Coffee, manager Dongfang had to diffuse
a fight between two baristas. According to the management role categories, Dongfang was
acting as a ___________.
a.
liaison
b.
negotiator
c.
disturbance handler
d.
figurehead
25. After three people developed food poisoning after having coffee at Common Grounds,
Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had
arrived as the store the previous day. Dongfang is acting as a ________________.
a.
negotiator
b.
spokesperson
c.
liaison
d.
disseminator
26. Planning includes all of the following roles, except _________.
a.
entrepreneur
b.
negotiator
c.
spokesperson
d.
disseminator
27. A manager who is particularly effective at organizing excels at the management role of
_____________.
a.
resource allocation
b.
disturbance handling
c.
information dissemination
d.
entrepreneurial endeavors
28. Someone in middle management might be called which of the following?
a.
Department head
b.
Vice president
c.
Head nurse
d.
Crew leader
29. ___________ is a newer management position needed in organizations that focus on
team-based structures.
a.
Top manager
b.
Middle manager
c.
First-line manager
d.
Team leader
30. Arshdeep works at a local marketing consulting firm, where he has a good deal of responsibility
and oversees an office of 10 employees, none of which are managers. Arshdeep is a
_____________.
a.
team leader
b.
first-line manager
c.
middle manager
d.
top manager
31. The following are responsibilities of top managers, except_________.
a.
managing major parts of an organization
b.
developing an organization’s purpose
c.
executing organization’s strategies
d.
developing an organization’s objectives
32. Another name for a team leader is a(n) ________________.
a.
program manager
b.
activities leader
c.
operative supervisor
d.
project leader
33. Possible titles for first-line managers include the following, except ________.
a.
office manager
b.
team leader
c.
regional manager
d.
supervisor
34. Dillon supervises the activities of both the benefits and training departments; therefore, he is a
_______.
a.
human resources supervisor
b.
human resources middle manager
c.
human resources first-line manager
d.
human resources team manager
35. Maria Elena has been hired as a manger in the accounts receivable department. While trained in
accounting, her activities as an accounting manager are often also referred to as ________.
a.
investments
b.
funds
c.
profitability
d.
finance
36. A ___________________ coordinates employees and other resources across several functional
departments to accomplish a specific goal or task.
a.
functional manager
b.
production manager
c.
project manager
d.
task manager
37. The need for __________ skills remains fairly constant at all three levels of management.
a.
decision-making
b.
organizational
c.
interpersonal
d.
technical
38. Dillon has excellent decision-making skills. These skills will be required if Dillon wishes to one
day become a ___________ manager, where the need for such skills is greater than it is for the
other levels.
a.
functional
b.
top-level
c.
first-line
d.
program
39. Middle managers should possess technical, interpersonal and decision-making skills; however,
____________________________________.
a.
technical skills are usually more important
b.
interpersonal skills are usually more important
c.
decision-making skills are usually more important
d.
the mix required varies from organization to organization
40. Horacio has been promoted from first-line manager to middle manager. He has spent most of
his time ________ and _________ but now expects to spend ______ time on each of the four
management functions.
a.
managing; controlling; equal
b.
organizing, leading; less
c.
controlling; planning; more
d.
leading; controlling; equal
41. You have been working at a small family-owned medical supply store for the past 5 years but
were recently hired by AZTEC, a large medical supply distribution company. While you are
excited about this new opportunity, you also know that you will need to adjust to working for a
large business. As opposed to your previous job, AZTEC will require ___________ and
provide ______________.
a.
autocratic approach; participative management
b.
formal written objectives; sophisticated computerized control systems
c.
formal organization structure; more general jobs
d.
formal written objectives; informal plans
42. The current trend is to distinguish not-for-profit organizations into __________ and
governmental organizations.
a.
pro-governmental
b.
nongovernmental
c.
religious
d.
charity
43. In a small business, a(n) ____________ tends to make the decisions.
a.
middle manager
b.
first-line manager
c.
small business organizer
d.
entrepreneur
44. A large business is more likely than a small business to exhibit the following characteristics,
except ________.
a.
specialized jobs
b.
three levels of managers
c.
controlling by direct observation
d.
clear policies and procedures
45. A small business is more likely than a large business to exhibit the following characteristics,
except ________.
a.
participative leadership
b.
informal plans
c.
generalized jobs
d.
domestic focus
46. One reason that the knowledge of the history of management is important is to ___________.
a.
avoid repeating mistakes
b.
impress in a job interview
c.
understand the practitioners
d.
improve training ability
47. The early literature on management was written by management practitioners, rather than
researchers, who attempted to describe______________.
a.
classical management theory
b.
basic principles
c.
current developments
d.
principles of efficiency
48. Classifications of management approaches are also referred to as ___________.
a.
technical theories
b.
contingency theories
c.
schools of management thought
d.
behavioral frameworks
49. The five management theories include classical, management science, contingency, behavioral,
and ________ theories.
a.
functions
b.
systems
c.
specialization
d.
method
50. The Father of Scientific Management was _________.
a.
Frank Gilbreth
b.
Henri Fayol
c.
Frederick Winslow Taylor
d.
Elton Mayo
51. The focus on the job and management functions in order to determine the best way to manage in
all organizations is _______________.
a.
behavioral theory
b.
classical theory
c.
efficiency theory
d.
contingency theory
52. The original goal of scientific management was to __________.
a.
ensure fair treatment of employees
b.
stop job specialization
c.
maximize performance
d.
scientifically interact with employees
53. Who pioneered industrial psychology and is considered the First Lady of Management?
a.
Emily Fayol
b.
Mary Parker Follett
c.
Emily Mayo
d.
Lillian Gilbreth
54. Classical management theory includes both scientific management and __________ theories.
a.
behavioral
b.
administrative
c.
integrative
d.
contingency
55. Hui works for a large organization that is downsizing to cut costs by laying off employees and
becoming more efficient. Hui’s company is using a(n) ___________ approach to management.
a.
behavioral
b.
management science
c.
integrative
d.
classical
56. Taylor’s scientific management principles include all of the following, except __________.
a.
using wage incentives
b.
developing a set of rules and procedures to ensure fair treatment of employees
c.
planning and scheduling work
d.
promoting job specialization
57. Henri Fayol identified _________.
a.
six scientific management principles
b.
management analysis tools
c.
five management functions
d.
five management theories
58. Emilio has studied Chester Barnard’s work on authority and power distributions in
organizations. Emilio has now become aware of the _________ that make up the informal
organization within his company’s formal organization.
a.
managers
b.
cliques