Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
Which of the following is a false statement about transaction processing systems?
1)
A)
Transaction processing systems contain input, transformation, and output elements.
B)
Data processing software transforms information into data for the firm’s management.
C)
Data is gathered from throughout the physical system.
D)
Transaction processing systems process data that reflect the activities of the firm.
2)
Which management level includes department heads, supervisors, and project leaders?
2)
A)
office planning level
B)
strategic planning level
C)
operational control level
D)
management control level
C
3)
The first application in what came to be called office automation was:
3)
A)
e–mail.
B)
electronic calendaring.
C)
voice mail.
D)
facsimile (fax).
E)
word processing.
E
4)
Which of the following is not an example of a digital modem?
4)
A)
modem connecting to a wireless network
B)
modem connecting to television cable
C)
modem connecting to a DSL telephone line
D)
modem connecting to a wired network
E)
modem connecting to a public telephone network
E
B
5)
Which of the following was developed when users saw the value of integrating systems so that
they would function as a coordinated unit?
5)
A)
enterprise resource planning system
B)
transaction processing system
C)
decision support system
D)
office automation system
6)
The computer’s hardware is controlled by the:
6)
A)
CPU.
B)
operating system.
C)
modem.
D)
random access memory (RAM).
E)
keyboard.
7)
Special reports that are prepared in response to unanticipated information needs are called:
7)
A)
ad hoc reports.
B)
MIS reports.
C)
periodic reports.
D)
modeling reports.
8)
Which company introduced its microcomputer, called the personal computer, or PC, in 1982?
8)
A)
Lenovo
B)
Tandy Corporation
C)
UNIVAC
D)
Apple
E)
IBM
9)
According to your textbook, which of the following is alarge multinational company based in
Germany whose majority of its enterprise resource planning (ERP) software sales are in the United
States?
9)
A)
Oracle
B)
Microsoft
C)
PeopleSoft
D)
IBM
E)
SAP
10)
Which of the following is not one of the tangible resources of the physical system of the firm?
10)
A)
machines
B)
money
C)
personnel
D)
materials
E)
information
11)
Which of the following is not one of the five major management functions outlined by Henri Fayol?
11)
A)
staffing
B)
planning
C)
controlling
D)
directing
E)
leading
12)
Which of the following involves the storage of data in a multidimensional form to facilitate the
presentation of an almost infinite number of data views?
12)
A)
office automation system
B)
on–line analytical processing system
C)
transaction processing system
D)
management information system (MIS)
Explanation:
13)
The computer that was seen as a one that could be owned and operated by an individual is the:
13)
A)
super computer.
B)
minicomputer.
C)
microcomputer.
D)
mainframe computer.
14)
Which of the following is not included when measuring the power of computers?
14)
A)
transmission speed
B)
processing speed
C)
variety of input and output devices
D)
storage capacity
15)
The single cloud on the horizon of wireless communications is:
15)
A)
modem speed.
B)
computer memory.
C)
security.
D)
computer speed.
E)
network speed.
16)
Moore’s Law refers to the increase in:
16)
A)
storage capacity of hard disk drives.
B)
speed of the Internet.
C)
storage density of integrated circuits on a silicon chip.
D)
number of pixels on a liquid crystal display panel.
E)
speed of a modem.
17)
Which of the following describes a decision support system (DSS) application?
17)
A)
Helping a sales manager determine the best commission rate for the sales force.
B)
Scheduling a meeting of five people in the department.
C)
Preparing special reports in response to unanticipated information needs.
D)
Preparing periodic reports according to a schedule.
18)
Which level of manager has the greatest need for environmental data?
18)
A)
office planning level
B)
management control level
C)
operational control level
D)
strategic planning level
D)
19)
Which level of manager has the greatest need for detailed data?
19)
A)
operational control level
B)
office planning level
C)
strategic planning level
D)
management control level
D)
20)
Which of the following is the correct sequence of phases in Simon’s model of problem solving?
20)
A)
intelligence activity, review activity, design activity, choice activity
B)
intelligence activity, design activity, review activity, choice activity
C)
design activity, intelligence activity, review activity, choice activity
D)
intelligence activity, design activity, choice activity, review activity
D)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
21)
The computer’s hardware is controlled by the ________.
21)
22)
The ability of the office automation applications to be performed anywhere gave birth to
the concept of a________; that is, the performance of office activities independent of a
particular physical location.
22)
D)
23)
A ________ system as acomputer–based system that makes information available to users
with similar needs.
23)
24)
A________ is aparticular selected course of action.
24)
25)
An ________ system is acomputer–based system that enables the management of all of the
firm’s resources on an organization–wide basis.
25)
26)
A________ is a large, centrally located computer typically found in large organizations.
26)
27)
A ________ is acondition or event that is harmful or potentially harmful to a firm or that is
beneficial or potentially beneficial.
27)
28)
A________ is ahardware device that modulates the digital signals from acomputer into
analog signals and vice versa.
28)
29)
The management level that is responsible for accomplishing the plans specified by
managers on upper levels is the ________ level.
29)
30)
________ is processed data that is meaningful; it usually tells users something that they did
not already know.
30)
31)
The term ________ refers to the fact that more than one user appears to be working on the
computer at the same time.
31)
32)
________ acts as the temporary workspace for the CPU; the greater the work area, the more
quickly the CPU can accomplish its tasks.
32)
33)
A ________ system is a system that assists a single manager or a small group of managers
in solving a single problem.
33)
34)
________ consists of facts and figures that are generally unusable because of their large
volume and unrefined nature.
34)
35)
________ is the science of providing computers with the ability to display behavior similar
to that of an intelligent human.
35)
36)
Managers on the ________ level place greater emphasis on environmental information
than do managers on the other levels.
36)
37)
The ________ consists of the information resources that are used to represent the physical
system.
37)
38)
When the firm interacts with other organizations from their environment, such as
suppliers, these interactions are said to form a(n) ________ system.
38)
39)
The ________ manages the input and output devices, data storage devices, and operations
on the data.
39)
40)
The management level that has the responsibility to put plans into action and ensure that
goals are met is the ________ level.
40)
TRUE/FALSE. Write ‘T’ if the statement is true and ‘F’ if the statement is false.
41)
The three traditional business areas are marketing, manufacturing, and information services.
41)
42)
Communications between computers that utilize the public telephone system are generally much
faster than communications between computers that do not utilize the public telephone system.
42)
43)
For data communications, both the beginning and end of the journey require a connection to a
modem.
43)
44)
The uses of computers and communications are converging.
44)
45)
Problem solvers must have information for each of the activities in Simon’s model of problem
solving.
45)
46)
The first widely marketed computer was the UNIVAC I.
46)
47)
An information system is also a closed system.
47)
48)
Apple introduced its microcomputer, called the personal computer, or PC, in 1982.
48)
49)
A decision support system (DSS) provides alarge group of problem solvers with information to
solve awide range of problems.
49)
50)
The sales growth rates for enterprise resource planning (ERP) system software decreased in the
early 1990s as companies began to prepare for the Y2K problem.
50)
51)
The computer’s hardware is controlled by the operating system.
51)
52)
The first users of computer output were clerical employees in the manufacturing area.
52)
53)
The future of information technology will be driven by the increased cost and reduced power of
both computers and communications.
53)
54)
The term multitasking refers to the fact that the computer processor actually performs multiple
tasks at the same time.
54)
55)
A problem is acondition or event that is harmful or potentially harmful to a firm or that is
beneficial or potentially beneficial.
55)
56)
Computing in the future will be low cost, small in size, mobile, and connected.
56)
57)
Information services as a business area does not do any strategic planning.
57)
58)
The beginning of office automation started with fax machines.
58)
59)
The largest mainframe computer and the personal computer on your desk have asimilar
architecture.
59)
60)
Report–writing software produces both periodic and special reports.
60)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
61)
Explain the components in the physical system of the firm.
62)
Explain the difference between periodic and special reports.
63)
How can the home user of wireless communications handle the cloud of security?
64)
What are the three categories of Mintzberg’s managerial roles?
65)
Give an example of how computers and communications are converging.
66)
What are the sources of information used by a decision support system?
67)
Explain the differences between mainframe computers, mini–computers, and microcomputers.
68)
Who uses information systems?
69)
Why do strategic level managers need more environmental data than operational control level managers need?
70)
Explain why the outputs from transaction processing systems are unsuitable for managers.
71)
What is Moore’s Law?
72)
What are the five major management functions as defined by Henri Fayol?
73)
What is the purpose of a modem?
74)
What is a virtual office?
75)
What is an interorganizational system?
76)
What are the phases and the activities performed in each of the four phases of Simon’s model for problem
solving?
77)
Explain the factors that lead to the growth of enterprise resource planning (ERP) systems.
78)
Explain why there must be two modems when computers communicate over a telephone line.
79)
Explain why an information system is an open system.
80)
Explain Anthony’s three primary management levels.
11