1. _____ can be defined as a set of activities directed at an organization’s resources, with the aim of achieving
organizational goals in an efficient and effective manner.
a.
Economics
b.
Job de-skilling
c.
Management
d.
Self-dealing
e.
Divestment
2. Which of the following helps make the management process efficient?
a.
Increasing overhead production costs
b.
Using resources in a cost-effective manner
c.
Making management decisions independently of the organization’s external environment
d.
Using the majority of resources for sales promotion activities
e.
Using micromanagement techniques
A management process is efficient when resources are used wisely in a cost-effective way.
Moderate
p.4
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Bloom’s: Comprehension
Digital Story: Connect
3. A management process is considered to be effective when:
a.
overhead production costs are increased.
b.
the right decisions are made and implemented.
c.
decisions are made independently of the organization’s external environment.
d.
the same amount of resources are allocated to all the functions of the organization.
e.
the organization is highly centralized.
c
Easy
p.4
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Bloom’s: Knowledge
Digital Story: Engage
4. One of the titles found in the group of middle managers is _____.
a.
b.
c.
d.
e.
e
head.
Easy
p.4
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
5. Which of the following statements is true about top managers?
a.
They are the largest group of managers in most organizations.
b.
They officially represent their organization to the external environment.
c.
They primarily oversee the day–to-day operations of an organization.
d.
They supervise and coordinate the activities of first-line managers.
e.
They supervise and coordinate the activities of operating employees.
government officials, executives of other organizations, and so forth.
Moderate
p.4
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Moderate
p.4
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – AK – DISC: Group Dynamics
Bloom’s: Comprehension
Digital Story: Connect
6. Which of the following is the role of top managers in an organization?
a.
Overseeing day-to-day operations
b.
Performing routine administrative tasks
c.
Implementing plans of first-line managers
d.
Creating organizational goals and overall strategy
e.
Coordinating the work of first-line managers
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
An Introduction to Management
Bloom’s: Comprehension
Digital Story: Connect
7. _____ make decisions about activities such as investing in research and development (R&D) and entering or
abandoning various markets.
a.
Division heads
b.
Limited partners
c.
First-line managers
d.
Middle managers
e.
Top managers
new plants and office facilities.
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Comprehension
Digital Story: Connect
8. A common middle-management title is:
United States – AK – DISC: HRM
Bloom’s: Comprehension
Digital Story: Connect
a.
chief executive officer.
b.
division head.
c.
supervisor.
d.
office manager.
e.
coordinator.
9. _____ are probably the largest group of managers in most organizations, and are primarily responsible for
implementing the policies and plans of an organization.
a.
Middle managers
b.
Top managers
c.
The members of board of directors
d.
First-line managers
e.
Floor supervisors
a
managers.
Easy
p.4
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Bloom’s: Knowledge
Digital Story: Engage
10. First-line managers:
a.
are primarily responsible for implementing the policies and plans developed by top managers.
b.
make decisions about activities such as acquiring other companies.
c.
officially represent their organization to the external environment.
d.
create organizational goals.
e.
handle administrative duties.
e
Easy
p.4
MGMT.GRIF.16. 1-3 – LO: 1-3
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
11. Which of the following statements is true about first-line managers?
a.
They are primarily responsible for implementing policies made by top managers.
b.
They are typically involved in creating overall organizational strategies and goals.
c.
They officially represent their organization to the external environment.
d.
They typically spend a large proportion of their time supervising the work of their subordinates.
e.
They make decisions about activities such as acquiring other companies.
Moderate
p.5
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Comprehension
Digital Story: Connect
12. _____ involves selecting a course of action from a set of alternatives.
a.
Divesting
b.
Controlling
c.
Leading
d.
Decision making
e.
Job deskilling
p.6
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Analytic
Moderate
p.5
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – AK – DISC: Group Dynamics
Bloom’s: Comprehension
Digital Story: Connect
13. One of the titles found in the group of first-line managers is _____.
a.
chief executive officer
b.
coordinator
c.
division head
d.
general manager
e.
plant superintendent
Easy
p.6
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
14. Determining how a company’s activities and resources are to be grouped is called _____.
a.
leading
b.
controlling
c.
deskilling
d.
planning
e.
organizing
e
Easy
p.6
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
15. Tyler works with Alpha Pharmaceuticals Inc. He is primarily responsible for overseeing production activities. Tyler is
concerned with decisions such as the number of product units that need to be manufactured, the overall functioning of the
production plants, and the quality of products. Tyler is most likely to be a(n)_____.
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
a.
operations manager
b.
marketing manager
c.
human resource manager
d.
sales manager
e.
public relations manager
16. Typical responsibilities of operations managers include:
a.
inventory control.
b.
sales promotion.
c.
accounting.
d.
employee development.
e.
benefit systems development.
a
Moderate
p.6
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Bloom’s: Comprehension
Digital Story: Connect
17. In its simplest form, _____ means setting an organization’s goals and deciding how best to achieve them.
a.
coordinating
b.
deskilling
c.
organizing
d.
controlling
e.
planning
e
a
Challenging
p.6
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Bloom’s: Application
Digital Story: Perform
18. Which of the following would be included in the management function of planning?
a.
Selecting the course of action most likely to lead to success
b.
Monitoring progress toward the achievement of goals
c.
Motivating others to higher levels of achievement
d.
Communicating company policies to subordinates
e.
Organizing people and resources
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
Bloom’s: Comprehension
Digital Story: Connect
19. _____ work in areas like new product development, promotion, and distribution.
a.
Human resource managers
b.
Marketing managers
c.
Plant managers
d.
Operations managers
e.
Finance managers
development, promotion, and distribution.
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
achieve them.
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Bloom’s: Knowledge
Digital Story: Engage
20. _____ are typically involved in recruiting and selecting employees, training and development, designing compensation
and benefit systems, formulating performance appraisal systems, and discharging low-performing and problem
employees.
a.
Operations managers
b.
Human resource managers
c.
Plant managers
d.
Marketing managers
e.
Finance managers
appraisal systems, and discharging low-performing and problem employees.
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Bloom’s: Knowledge
Digital Story: Engage
21. _____ work at getting consumers and clients to buy the organization’s products or services.
a.
Operations managers
b.
Marketing managers
c.
Regional managers
d.
Financial managers
e.
Human resources managers
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Bloom’s: Knowledge
Digital Story: Engage
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
22. _____ are concerned with creating and managing the systems that create an organization’s products and services.
a.
Marketing managers
b.
Human resources managers
c.
Financial managers
d.
Operations managers
e.
First-line managers
23. _____ are not associated with any particular management specialty.
a.
Office managers
b.
Floor supervisors
c.
Public relations managers
d.
Operations managers
e.
Administrative managers
e
specialty.
Easy
p.6
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
24. _____ is the set of processes used to get members of an organization to work together to further the interests of the
organization.
a.
Planning
b.
Organizing
c.
Controlling
d.
Leading
e.
Deskilling
Easy
p.6
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
25. The final phase of the management process is _____ that involves monitoring the organization’s progress toward its
goals.
a.
planning
b.
organizing
c.
leading
d.
controlling
e.
deskilling
Easy
p.7
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Bloom’s: Knowledge
Digital Story: Engage
26. The management function of leading involves:
a.
setting an organization’s goals.
b.
motivating and influencing others.
c.
grouping activities and resources.
d.
interacting with the external business environment.
e.
creating organizational strategies.
p.7
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Analytic
Easy
p.7
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – AK – DISC: Group Dynamics
Bloom’s: Knowledge
Digital Story: Engage
27. The management at Beta Corp. has introduced new employment policies. The mangers are now tracking and
monitoring the implementation of the new policies. Which of the following management functions is illustrated in the
scenario?
a.
Deskilling
b.
Controlling
c.
Organizing
d.
Leading
e.
Planning
Challenging
p.7
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
Bloom’s: Application
Digital Story: Perform
28. The skills necessary to accomplish or understand the specific kind of work done in an organization are called _____
skills.
a.
diagnostic
b.
time management
c.
conceptual
d.
technical
e.
spatial
Easy
p.8
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
29. _____ skills refer to the abilities of managers to think in the abstract, understand the overall workings of the
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
organization and its environment, to grasp how all the parts of the organization fit together, and to view the organization
in a holistic manner.
a.
Time management
b.
Technical
c.
Conceptual
d.
Interpersonal
e.
Communication
30. Technical skills:
a.
are crucial for top managers more than any other managers.
b.
are nonspecific and broad.
c.
depend on a manager’s ability to think in the abstract.
d.
are especially important for first-line managers.
e.
are used the most when making organizational policies.
Moderate
p.8
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Comprehension
Digital Story: Connect
31. When a manager answers a subordinate’s question regarding the process of creating a report from raw data, he is
relying on his _____ skills.
a.
abstract
b.
technical
c.
time management
d.
decision-making
c
Easy
p.8
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
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e.
spatial
32. The ability to motivate others is a(n) _____ skill.
a.
conceptual
b.
technical
c.
communication
d.
interpersonal
e.
diagnostic
Moderate
p.8
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
Bloom’s: Comprehension
Digital Story: Connect
33. Winston is often intimidated and uncomfortable with his superiors. Winston needs to develop his _____ skills to be
able to communicate easily with his superiors.
a.
time management
b.
spatial
c.
interpersonal
d.
conceptual
e.
diagnostic
c
Challenging
p.8
skills are especially important for first-line managers.
Challenging
p.8
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
Bloom’s: Application
Digital Story: Perform
34. Maria, a manager, studied the performances of the various business units of her organization. After making an
assessment, Maria came to the conclusion that the overall costs of the organization can be reduced by integrating the
functions of two of the business units. This scenario illustrates Maria’s _____ skills.
a.
technical
b.
time management
c.
social
d.
interpersonal
e.
conceptual
e
organization fit together, and to view the organization in a holistic manner.
Challenging
p.8
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Communication – BUSPROG: Analytic
United States – AK – DISC: HRM
Bloom’s: Application
Digital Story: Perform
35. _____ skills refer to the abilities of managers to visualize the most appropriate response to a situation.
a.
Social
b.
Interpersonal
c.
Technical
d.
Diagnositc
e.
Communication
Easy
p.9
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
Bloom’s: Application
Digital Story: Perform
36. _____ skills refer to a manager’s abilities to both effectively convey ideas and information to others and effectively
receive ideas and information from others.
a.
Technical
b.
Abstract
c.
Communication
d.
Diagnostic
e.
Conceptual
c
Easy
p.9
37. When a manager writes a mail to a supplier apologizing for a delay in payment, he is most likely to be using his _____
skills.
a.
conceptual
b.
technical
c.
communication
d.
abstract
e.
spatial
c
Challenging
p.9
38. Sarah, a manager, has postponed the task of preparing a report as she has realized that she needs to meet a supplier
immediately. This scenario illustrates Sarah’s _____ skills.
a.
conceptual
b.
spatial
c.
time management
d.
technical
e.
abstract
39. Jordon, a manager, realizes that many employees are leaving the organization. He identifies inconvenient work
timings and some of the new employment policies as the causes. Jordon decides to introduce better policies and flexible
work timings to reduce employee turnover. This scenario illustrates Jordon’s _____ skills.
a.
mechanical
b.
technical
c.
diagnostic
d.
spatial
e.
time management
c
Challenging
p.9
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
Bloom’s: Application
Digital Story: Perform
40. _____ refer to a manager’s ability to prioritize work, to work efficiently, and to delegate work appropriately.
a.
Diagnostic skills
b.
Commanding skills
c.
Decision-making skills
d.
Time-management skills
e.
Conceptual skills
c
appropriately. As already noted, managers face many different pressures and challenges.
Challenging
p.9
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
Bloom’s: Application
Digital Story: Perform
41. A manager who uses the scientific approach to management when making decisions is most likely rely on:
a.
instincts.
b.
stereotypes.
c.
personal experience.
d.
intuition.
e.
logic.
e
Easy
p.9
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
42. A _____ is a conceptual framework for organizing knowledge and providing a blueprint for action.
a.
classic
b.
mnemonic
c.
prediction
d.
theory
e.
doctrine
Easy
p. 11
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Evolution of Management
and to delegate work appropriately.
Easy
p.9
MGMT.GRIF.16. 1-1 – LO: 1-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
Bloom’s: Knowledge
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43. When employees deliberately work at a slower pace than their capabilities, it is called _____.
a.
soldiering
b.
persevering
c.
controlling
d.
planning
e.
deceiving
a
their capabilities.
Easy
p.12
MGMT.GRIF.16. 1-2 – LO: 1-2
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Evolution of Management
Bloom’s: Knowledge
Digital Story: Engage
44. Scientific management focuses on:
a.
improving the efficiency of individual workers.
b.
increasing employee turnover.
c.
analyzing the external rather than the internal environment of an organization.
d.
encouraging soldiering among employees.
e.
increasing overhead costs.
a
Easy
p.12
MGMT.GRIF.16. 1-2 – LO: 1-2
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Evolution of Management
Bloom’s: Knowledge
Digital Story: Engage
45. Lillian Gilbreth was one of the earliest advocates of:
a.
the contingency theory.
b.
scientific management.
c.
administrative management.
d.
theory X and Y.
Bloom’s: Knowledge
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e.
the Hawthorne studies.
46. The first person to identify the managerial functions of planning, organizing, leading, and controlling was:
a.
Elton Mayo.
b.
Lillian Gilbreth.
c.
Henri Fayol.
d.
Hugo Munsterberg.
e.
Mary Parker Follett.
MGMT.GRIF.16. 1-2 – LO: 1-2
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Evolution of Management
Bloom’s: Knowledge
Digital Story: Engage
47. Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?
a.
The Contingency theory
b.
Scientific management
c.
Administrative management
d.
Theory X
e.
The Hawthorne studies
MGMT.GRIF.16. 1-2 – LO: 1-2
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Evolution of Management
Bloom’s: Knowledge
Digital Story: Engage