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234. Employers provide tools and technology for their employees in order to:
235. Efficiency means:
236. ___________ refers to the amount of output generated with a given amount of input, e.g.,
the number of pizzas produced per worker per hour.
237. ___________ means producing the desired result.
238. ___________ means producing items using the least amount of resources.
239. The two main types of e-commerce are:
240. When businesses sell to other businesses over the Internet, these transactions are
known as:
241. Companies that sell goods to consumers over the Internet are engaging in:
242. The series of lines on a product packaging that the cashier scans when you check out at
a grocery store or discount store is called a:
243. An electronic storage file where firms keep customer information is known as a(n)
________.
244. __________ is illegally obtaining and illegally using private information about a person,
such as using someone's credit card number.
245. One advantage of a database is:
246. Which of the following is an advantage of utilizing technology?
247. Which of the following best describes the main difference between B2B and B2C
transactions? B2B transactions:
248. In recent years, businesses in general have experienced a lasting impact due to the
emergence of ___________.
249. Ntercon is an Internet-based company that provides online support services for
businesses that need help in setting up and maintaining their websites. Ntercon is an example of
a company that is engaged in:
250. Life of Luxury, Inc., is a mail order firm that specializes in expensive and unusual gifts for
all occasions. The company keeps a large file of information on all of its regular customers,
including names, addresses, and type of gifts they have ordered in the past, and the size and
frequency of their orders. The electronic file which stores this information is a(n):
251. There is evidence that the recession is coming to an end for Intelligent Engine Company.
New orders are coming in at a steady pace, and management is confident that new contracts will
take them through the next couple of years. The company has started investing again, but not in
people. Employees total the same as when the company and its competitors faced their lowest
revenues of the decade. Due to _________________, the company is producing more product and
services with less people.
252. Which of the following predictions about the impact of e-commerce on traditional
businesses is likely to be most accurate?
253. Tyrell recently noticed that he was receiving several more catalogs and e-mail
advertisements than he had in the past even though he had not requested any of them. Which of
the following best explains why this is happening?
254. Gabriella wants to compare the price of a designer bag she saw in a local department
store with prices at other stores that may have the same bag. She locates the product on three
different websites, and then stumbles on a site that does the price shopping for her. Gabriella's
quest is an example of how customers are using __________ to solve problems.
255. Charles Malone recently renewed his card membership at DiscountMania. The card has
an annual $40 fee, but Charles believes that it pays for itself because he receives good prices on
electronics, contact lenses, and even tires for his car. Shortly after renewing the card, Charles
began receiving calls from collection agencies claiming that he owed money. With the help of
others, he learned that another Charles Malone also owned a DiscountMania card, and wrote
checks with insufficient bank funds when making purchases. DiscountMania had linked Charles's
personal information with the other Charles Malone's personal information. Charles experienced
_____________.
256. Marla Staples is concerned with identity theft. One of the ways that she can protect her
information from leaking out to the wrong hands is to:
257. Opportunities and advancements in the technological environment during the past 20
years have opened the doors for a number of products that enhance the lives of consumers.
Identity theft and other forms of cybercrime are also by-products of these technological
advancements. Which of the following statements describes a form of identity theft?
258. Andy Blake got a call yesterday from Planet Bank, the company that issued his credit
card, inquiring about an $85.00 charge made in Caracas, Venezuela. Upon learning that Andy had
not made this purchase, the bank quickly took steps to cancel the card and issue a new one.
Given the circumstances that Andy's credit card number had an illegal transaction, Andy may also
want to:
259. In today's competitive environment, good value means:
260. Successful businesses are keenly focused on their:
261. Empowerment means:
262. Empowerment requires that managers focus more on __________ lower-level employees.
263. To implement a policy of empowerment, the organization will restructure so that:
264. Which of the following statements about the competitive environment is most accurate?
265. In order to compete well and gain market share, contemporary businesses are changing
to be more _______________.
266. Maintaining a competitive advantage is very important to the success of today's
businesses. All of the following strategies will help a firm remain competitive, except:
267. Lamar is a salesperson for Bi-State Direct. He really appreciates the amount of freedom
and authority Bi-State gives its sales people in order to better meet the needs of customers.
Lamar's experience suggests that Bi-State practices:
268. Greg is working as a marketing trainee for an online music and video retailer. His boss
called a meeting for next week with one thing on the agenda: "Bring with you your ideas about
how we can gain a competitive advantage." Greg plans to provide the following response:
269. It was 8:00 a.m. on Saturday morning. Liz just learned that her well-meaning cousins
were headed over to help her unpack her household. She had just moved back to Chicago from
the west coast. Were they really planning to work, or were they expecting brunch? A bagel and
pastry shop was just up the road. She would call in a food order. When she arrived to pick it up, it
was not what she ordered. The store associate quickly made it right, and offered an extra dozen
bagels to make up for the mistake. There was no need to check with the supervisor, as the
employee was _______________ to make decisions that translate into good customer service.
