Chapter 9 Managing the Information Technology Resource 1
Chapter 9
Human Resource Considerations
True-False Questions
1.
The ability to understand the influences of people and other areas on the work of IT, and
managing those pressures to allow IT to flourish, best describes stakeholder management.
2.
Typically, companies fill their job openings with current employees and those brought in
through personal recommendations by employees.
3.
Casual dress, napping tents, flexible hours, and sabbaticals are all examples of retention
strategies.
4.
Classified ads, internal job listing, and executive search firms, are all examples of retention
strategies.
5.
Obtaining feedback from departing employees about their satisfaction with their job and with
the firm is known as an exit interview.
6.
The Strategic Assessment Research competency research process uses performance traits of
high performers to hire new employees.
7.
The Strategic Assessment Research competency research process is a Web site where
employees and employers can post job requests.
8.
The pace of technology change is seen as the greatest source of workplace stress for IT
professionals.
2 Managing the Information Technology Resource
9.
Increasing workloads is seen as the greatest source of workplace stress for IT professionals.
10.
Tuition reimbursement is one type of career development that firms can offer their
employees.
11.
Building software that works properly is considered an ethical behavior.
12.
The person in an organization who is most likely responsible for preventing the inappropriate
destruction of corporate data is the systems analyst.
13.
Companies are required to notify their employees that they may monitor their workplace
computers before they do so.
14.
A key strategy for career success is to avoid taking risks.
15.
A key strategy for career success is to learn your company’s mission statement.
Multiple Choice Questions
16.
The ability to understand the influences of people and other areas on the work of IT and
managing those pressures to allow IT to flourish best describes which of the following
general management skills?
a. Mentoring/career development
b. Stakeholder management
c. Team building
d. Project management
17.
The ability to spotlight achievements and talent to inspire organizational support for the area
best describes which of the following general management skills?
a. Mentoring/career development
b. Finance
c. Leadership
d. Marketing
18.
The ability to run an effort from conception to implementation and evaluation, tracking time
and budget milestones best describes which of the following general management skills?
a. Project management
b. Leadership
d. Team building
e. Stakeholder management
19.
The ability to inspire people to follow by using strong managerial skills and excellent
communication best describes which of the following general management skills?
a. Project management
b. Leadership
c. Team building
d. Stakeholder management
20.
The ability to understand the business issues and describe the processes best describes which
of the following general management skills?
a. Project management
b. Leadership
c. Business analysis
d. Stakeholder management
21.
The ability to budget and to estimate projects, including projecting costs and income, best
describes which of the following general management skills?
a. Finance
b. Leadership
d. Communication
e. Marketing
4 Managing the Information Technology Resource
22.
The ability to lead an organization through change to new processes and procedures,
including the use of IT, best describes which of the following general management skills?
a. Project management
b. Leadership
c. Change management
d. Stakeholder management
23.
Managers view their employees as needing to be controlled because they are lazy and
difficult to manage best describes which of the following management theories?
a. Theory W
b. Theory X
c. Theory Y
d. Theory Z
24.
Managers view their employees as responsible workers needing a motivating environment to
work best describes which of the following management theories?
a. Theory W
b. Theory X
c. Theory Y
d. Theory Z
25.
Each of the following are popular methods of recruiting IS talent except:
a. word of mouth.
b. classified ads.
c. cold calling.
d. executive search firms.
26.
Each of the following are recommended guidelines for a successful employee retention
program except:
a. provide a clear career path.
b. hire mostly “go–getters”.
c. ask for employee satisfaction data once a year.
d. offer time-off to employees who have put in long hours for an extended period of time.
Chapter 9 Managing the Information Technology Resource 5
27.
Which of the following methods to understand the needs and desires of IT employees is least
likely to help an employee in their current job?
a. Informal conversations between employee and supervisor
b. Periodic formal conversations between the employee and mentor
c. Exit interview
d. Annual employee performance review
28.
Which of the following is the greatest source of workplace stress for IT professionals?
a. Commuting
b. Office politics
c. Pace of technology change
d. Increasing workloads
29.
Which of the following is the greatest benefit of workplace education programs?
a. Better team performance
b. Increased output of products and services
c. Increased employee retention
d. Improved morale and esteem
30.
Each of following is considered a strategy for career success except:
a. learn your company’s mission statement.
b. become a mentor.
c. don’t take risks.
d. promote your successes.
Fill In the Blanks
31.
The knowledge any individual acquires comes from two primary sources: education and
Reference: p. 242
32.
The ability to listen clearly and speak effectively best describes the general management skill
Reference: p. 243
6 Managing the Information Technology Resource
33.
The ability to inspire people to follow by using strong managerial skills and excellent
Reference: p. 243
Reference: p. 243
35.
The complex set of skills to inspire people to work together and excel in achieving their
Reference: p. 243
36.
The management theory whereby managers view their employees as responsible workers
Reference: p. 247
37.
The management theory whereby manager view their employees as needing to be controlled
Reference: p. 247
strategies.
Reference: p. 248
39.
Reference: p. 248
Programs that are designed to focus on what IT employees are seeking in order to keep them
satisfied and to avoid the disruption and expense of a high turnover rate are best described as
40.
Obtaining feedback from departing employees about their satisfaction with their job and with
Reference: p. 251
Reference: p. 254
Reference: p. 252
42.
Introducing a new employee to coworkers and assigning him/her to a volunteer mentor are
Chapter 9 Managing the Information Technology Resource 7
down to rest with some privacy.
Reference: p. 255
appropriately are all examples of ethical behavior.
44.
Treating coworkers with respect, honesty in financial dealings, and using corporate assets
45.
The person in an organization who is most likely responsible for preventing the inappropriate
Essay Questions
46.
List and describe three general management skills that are important when recruiting an
information systems professional.
47.
List and briefly describe three guidelines for first-level managers to consider.
43.
8 Managing the Information Technology Resource
48.
List and briefly describe three methods of employee retention.
49.
Discuss how using outside contractors can help to reduce stress in the workplace.
A major cause of stress in the workplace is increasing workloads. To help alleviate
50.
Discuss why releasing software that has known bugs in it is considered unethical behavior.