Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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58. Yashar is a manager at a publishing company and prides himself on having an
organic company. Which type of performance appraisal would he be more likely to
conduct?
a. manager evaluation
b. peer evaluation
c. uninvolved third party evaluation
d. direct report evaluation
59. Oleg’s upcoming evaluation will include input from this supervisor, his coworkers,
and the customers he deals with regularly, among others. It appears Oleg’s company
uses ______ in their performance appraisal system.
a. comprehensive feedback
b. total feedback
c. 360-degree feedback
d. complete feedback
60. People generally do what they are ______.
a. forced to do
b. asked to do
c. rewarded for doing
d. punished for doing
61. Unlike a mediator, an arbitrator ______.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
a. works on behalf of a labor union
b. works on behalf of management
c. makes a recommendation only
d. makes a binding decision
62. The developmental performance evaluation focuses on the ______.
a. ways your manager could improve
b. present
c. future
d. past
63. The success of performance appraisals does not lie in the method or form used; it
depends on ______.
a. your interpersonal coaching skills
b. the frequency of the process
c. your decision-making skills
d. the timeliness of the process
64. The evaluative performance evaluation focuses on the ______.
a. ways your manager could improve
b. present
c. future
d. past
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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65. A developmental performance appraisal is used to make decisions and plans for
______.
a. improving the performance appraisal process
b. pay raises and promotions
c. performance improvements
d. termination
66. An evaluative performance appraisal can be used to make decisions about all of the
following, EXCEPT ______.
a. pay raises
b. hiring
c. demotions
d. transfers
67. Most managers are not good at being ______ at the same time.
a. judge and friend
b. friend and coach
c. judge and coach
d. friend and mentor
68. ______ is commonly used when discussing employees leaving the organization.
a. Outflow
b. Matriculation
c. Withdrawal
d. Turnover
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
69. ______ is the total of an employee’s pay and benefits.
a. Income
b. Salary
c. Compensation
d. Take-home pay
70. Which of the pay systems compensate on an hourly basis?
a. wages
b. salary
c. incentives
d. pay grades
71. Which of the pay systems compensate based on performance?
a. wages
b. salary
c. incentives
d. pay grades
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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72. Merit raises, bonuses, and commissions are all types of ______.
a. wages
b. perquisites
c. incentives
d. benefits
73. Legally required benefits include ______.
a. workers compensation, Social Security, and paid vacation
b. workers compensation, paid sick leave, and unemployment compensation
c. paid vacation, unemployment compensation, and Social Security
d. workers compensation, unemployment compensation, and Social Security
74. The law that requires most employers to provide time off for medical reasons, to
care for a sick family member, or to care for a new child is the ______.
a. Worker’s Compensation Act
b. Affordable Care Act
c. Family and Dependents Care Act
d. Family and Medical Leave Act
75. A plan that allows employees to select the benefits that best suit their needs up to a
preset dollar value is called ______.
a. cafeteria style
b. affordable care plan
c. flexible spending account
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
d. optional benefits plan
76. ______ allow employees control over when, where, or how much they work.
a. Work-life balances
b. Flexible work practices
c. Open office plans
d. Work to live plans
77. Which organization works to protect the safety of American workers?
a. EEOC
b. SSA
c. NLRB
d. OSHA
78. Labor unions are organizations that represent employees in the collective
bargaining process with employers over ______.
a. wages, benefits, and working conditions
b. wages and benefits but not working conditions
c. working conditions but not wages and benefits
d. working conditions and wages but not benefits
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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79. ______ is a neutral party that helps management and laborers settle their
disagreements.
a. An arbitrator
b. A mediator
c. A conciliator
d. A collective bargainer
80. ______ makes a binding decision to which all parties must adhere.
a. An arbitrator
b. A mediator
c. A conciliator
d. A collective bargainer
81. The hardest employees to retain are ______.
a. Generation X
b. Millennials
c. Baby Boomers
d. Traditionalists
82. Around ______ of millennials say having a “job you enjoy” is extremely important to
them.
a. 65%
b. 80%
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
c. 35%
d. 50%
83. The term ______ is sometimes used to refer to sexual harassment that occurs
online.
a. e-harassment
b. techno-harassment
c. textual harassment
d. ether-harassment
True/False
1. Human resources management cannot be outsourced.
2. Federal law protects women from discrimination in employment; however, women are
not considered to be a minority under the law.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
3. Unwelcome sexual advances do not necessarily create a hostile environment.
4. Job analysis is the process of determining what the position entails and the potential
salary for the position.
5. The job analysis for a given job should be updated periodically as the job and the
qualifications needed to perform the job well may change with changes in the business’
environment.
6. A primary goal of recruiting is to attract lots of applicants so as to have a large pool of
candidates to interview.
7. When recruiting, it is very important to choose the right recruiting source for the
specific job for which you are recruiting applicants.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
8. Employees are sometimes encouraged to refer friends or relatives for a job position.
9. The hiring process has gotten faster in recent years.
10. The majority of background checks turn up some form of adverse information about
applicants.
11. The primary purpose of the onboarding process is making sure new hires are well
aware of all company policies and procedures.
12. Training is the process of teaching employees the skills necessary to perform a job.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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13. Microlearning refers to learning the intricate details of a job.
14. The formal performance appraisal often involves the use of a Standard form
developed by the human resources department to measure employee performance.
15. Conducting a developmental and evaluative performance appraisal together most
often creates the strongest results for the employee.
16. Evaluative performance appraisals focus on the future, whereas developmental
performance appraisals focus on the past.
17. The performance appraisal process should take place only once or twice a year.
18. Pay Level reflects top management’s choice to be a high-, medium-, or low-paying
organization.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
19. Labor relations are the interactions between unions and the unionized employees
they represent.
20. Downsizing has been called one of the most effective and inexpensive methods of
reducing a workforce.
21. Global companies’ HRM becomes much more complex as HR departments have to
follow different legal employment rules and regulations.
22. A global trend in human resources management is decreasing employees by
replacing them with contractors.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
23. More than 70% of American women have reported personally experiencing gender
discrimination in the workplace.
Essay
1. You and your management team are about to interview some candidates for the
position of marketing manager. You want to make sure that no one asks any illegal or
discriminatory questions during the interviews, so you first review the two major rules of
thumb to follow during preemployment inquiries. What are they?
2. Discuss the definition of harassment and why it is considered an important area of
responsibility for human resources management.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
3. List and describe the two forms of workplace sexual harassment.
4. Discuss the relationship between job analysis, job descriptions, and job
specifications.
5. Esperanza is a recruiter for Brady Manufacturing and has been asked to hire a new
accountant for the company. Esperanza has been asked to use internal sources for this
search. Please develop a recruiting plan for Esperanza using one of the internal
recruiting options.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
6. You are the manager of a midsized car dealership and have been asked by your
senior manager to hire two new sales agents. Your senior manager has made it very
clear that she does not want anyone currently working at the company in a support role
to move up to the position. She also wants to be careful about hiring someone who is
overqualified. Which of the external sources for recruiting do you see as most valid in
this situation and why?
7. List and describe the three major types of agencies used as recruiting sources.
8. Describe the difference between training and development.
9. Discuss the driving force behind the recent trend toward using microlearning and
describe the forms microlearning might take.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
10. Discuss the problems associated with conducting developmental and evaluative
performance appraisals at the same time.
11. Discuss some of the things you should avoid doing when you are being evaluated
by your boss and the evaluation highlights weaknesses, problems, or mistakes on your
part.
12. Discuss some of the things you should do when you are being evaluated by your
boss and the evaluation highlights weaknesses, problems, or mistakes on your part.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
13. Explain what pay determination is and discuss the external and internal pay
determination approaches.
14. Discuss the three methods of employee separation.