Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Chapter 9: Human Resources Management
Test Bank
Multiple Choice
1. The human resources management process is also known as the ______.
a. staffing process
b. human resource cycle
c. personnel system
d. onboarding/offboarding process
2. In relation to the parts of the human resources management process, labor relations
would fall under ______.
a. human resources planning
b. attracting employees
c. developing employees
d. retaining employees
3. In relation to the parts of the human resources management process, job analysis
would fall under ______.
a. human resources planning
b. attracting employees
c. developing employees
d. retaining employees
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
4. In relation to the parts of the human resources management process, orientation
would fall under ______.
a. human resources planning
b. attracting employees
c. developing employees
d. retaining employees
5. In relation to the parts of the human resources management process, performance
appraisal would fall under ______.
a. human resources planning
b. attracting employees
c. developing employees
d. retaining employees
6. In relation to the parts of the human resources management process, health and
safety would fall under ______.
a. human resources planning
b. attracting employees
c. developing employees
d. retaining employees
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
7. In relation to the parts of the human resources management process, compensation
would fall under ______.
a. human resources planning
b. attracting employees
c. developing employees
d. retaining employees
8. The largest professional association for human resource management is the ______.
a. Association of Human Resource Professionals
b. Human Resources International
c. Society for Human Resource Management
d. Human Resource Management Academy
9. The HRM process involves ______, attracting, ______, and retaining employees.
a. planning for; developing
b. planning for; staffing
c. advertising; developing
d. analyzing; planning
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
10. The Equal Employment Opportunity Commission is responsible for ______.
a. protecting women as a minority group
b. employee selection criteria
c. enforcing union contracts
d. enforcing equal opportunity laws
11. Organizations with separate human resources departments usually have at least
______ employees.
a. 25
b. 50
c. 100
d. 500
12. Which of the following is NOT considered a minority by the Equal Employment
Opportunity Commission?
a. Hispanics
b. Asians
c. the elderly
d. women
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
13. Rena may legally place an advertisement seeking male models to model her line of
men’s suits because, in this case, being male is a(n) ______.
a. pro forma job qualification
b. de jure occupational requirement
c. ex post facto job requirement
d. bona fide occupational qualification
14. Attrition occurs when employees do any of the following EXCEPT ______.
a. leave for other jobs
b. elect to stop working for a time
c. retire
d. go on temporary leave
15. Khalil’s boss, Vera, told Khalil that she would give him a promotion if he had sex
with her. Vera is committing ______ sexual harassment.
a. ad hoc
b. quid pro quo
c. a mensa et thoro
d. quo ad hoc
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
16. Marcus has continued to tell sexually explicit jokes during lunch breaks even after
being warned that such behavior was inappropriate and that he had to stop. Marcus is
engaging in ______ sexual harassment.
a. intimidating
b. offensive
c. antisocial
d. hostile
17. Which of the following is NOT a reason why some organizations have policies
regarding romance at work?
a. Sexuality at work detracts from productivity.
b. Romance can trigger questions about fairness and favoritism.
c. Romantic relationships between managers and their employees are considered, by
law, to be sexual harassment.
d. Romance can disrupt team cohesiveness.
18. Regarding sexual harassment, which of the following is most likely to be the
responsibility of managers rather than the HR department?
a. Determine the accuracy of reported violations.
b. Help prevent violations.
c. Investigate violations.
d. Handle paperwork and recordkeeping regarding violations.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
19. The process of staffing the organization to meet its objectives is ______.
a. objective-oriented staffing practices
b. human resources management by objectives
c. corporate strategy-aligned staffing
d. strategic human resources planning
20. The ______ identifies the tasks and responsibilities of a position.
a. job analysis
b. job description
c. job specification
d. job statement
21. The ______ identifies the qualifications needed by the person who is to fill a
position.
a. job analysis
b. job description
c. job specification
d. job statement
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
8
22. Gavin is always careful to explain to prospective employees both the positive and
negative aspects of the job. As an example, while the job pays very well and offers
excellent benefits, employees are expected to work long hours and at least one
weekend every month. Gavin is giving employees a ______.
a. relevant job description
b. reasonable job expectation
c. realistic job preview
d. reliable job information
23. ______ is an excellent source of job descriptions and job specifications.
a. Job Descriptions Online
b. Occupational Information Network
c. Job Specification Database
d. Human Resource Information System
24. ______ is the process of attracting qualified candidates to apply for job openings.
a. Selection
b. Marketing
c. Recruiting
d. Hiring
25. Mayuko plans to fill the open sales manager position with one of her current sales
employees. In this case, Mayuko is relying on ______ to fill the position.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
a. employee referrals
b. walk-ons
c. inboarding
d. internal recruiting
26. A new term used to describe both horizontal and lateral transfers within an
organization is ______.
a. unidirectional transfers
b. bidirectional mobility
c. two-dimensional transfers
d. internal mobility
27. ______ are good places to recruit people who have little or no prior experience.
a. Educational institutions
b. Temporary agencies
c. Public agencies
d. Private employment agencies
28. Karl owns a Halloween costume store and needs to hire some seasonal workers for
September and October. Which of the following would best meet his needs?
a. executive recruiters
b. temporary agencies
c. public agencies
d. private employment agencies
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Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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29. The board of directors at a local hospital needs help finding a candidate for the CEO
position. Which of the following would best meet their needs?
a. executive recruiters
b. temporary agencies
c. public agencies
d. private employment agencies
30. Executive recruiters are sometimes referred to as ______.
a. management agents
b. headhunters
c. promoters
d. private recruiters
31. The process of choosing the most qualified applicant recruited for a job is called
______.
a. hiring
b. selection
c. designation
d. screening
32. The primary function of an application or resume is to ______.
a. screen applicants to select the top candidates to proceed
b. provide the basis for interview questions
c. predict job success
d. allow for the selection of a diverse pool of candidates to interview
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
33. An estimated 60–70% of U.S. applicants take ______, especially when being
considered for customer service jobs.
a. online achievement tests
b. aptitude tests
c. online personality tests
d. physical exams
34. ______ are places in which job applicants undergo a series of tests, interviews, and
simulated experiences to determine their potential.
a. Placement centers
b. Assessment centers
c. Evaluation centers
d. Screening centers
35. When Shyleigh is reviewing prospective employees’ resumes, she doesn’t pay
much attention to their references because she knows ______.
a. they are time-consuming to check
b. past performance is not indicative of future results
c. they have been replaced by testing
d. they are rarely negative
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
36. The most heavily weighted step in the selection process is usually ______.
a. the interview
b. screening interviews
c. the application
d. background checks
37. Including trusted ______ in the interview process is a trend intended to help ensure
that the selected candidate fits well with the organizational culture.
a. top managers
b. middle managers
c. first-line managers
d. employees
38. Before applying for a job, you should do all of the following EXCEPT ______.
a. delete all social media accounts linked to your name
b. make sure your phone message is professional
c. do a search on yourself and remove anything unprofessional
d. make sure your email address is professional
39. Nearly ______ background checks reveal some form of adverse information.
a. 1 in 10
b. 1 in 5
c. 1 in 15
d. 3 in 10
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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40. More than ______ of American women have personally experienced gender
discrimination.
a. 15%
b. 30%
c. 50%
d. 65%
41. Since 2010, the average hiring process has ______.
a. slowed by about 21 days
b. slowed by about 8 days
c. stayed about the same
d. sped up by about 12 days
42. More people get jobs through ______, due to networking, than any other method.
a. advertising
b. agencies
c. employee referrals
d. walk-ins
43. Which of the following is NOT one of the three primary reasons employment is
terminated?
a. attrition
b. firings
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
c. layoffs
d. mergers
44. Within the selection process, tests can be useful in predicting the job success of a
candidate as long as the test meets EEOC guidelines for ______.
a. validity and fairness
b. reliability and validity
c. privacy and reliability
d. fairness and privacy
45. For people to really be the organization’s most valuable resource, they need to be
______.
a. hired
b. compensated
c. developed
d. interviewed
46. Developing a new hire includes all of the following, EXCEPT ______.
a. compensation
b. orientation
c. evaluation
d. training
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
47. Orientation programs should include five important elements. Which of the following
elements is NOT one of the elements?
a. a tour
b. specification of job tasks and responsibilities
c. description of organization and department functions
d. introduction to top management
48. ______ is the process through which employees acquire the knowledge, skills,
behaviors, and attitudes required for effective participation in the firm.
a. Social training
b. Asset development
c. Newcomer socialization
d. Process consultation
49. The current trend is to call orientation ______.
a. inboarding
b. onboarding
c. outboarding
d. preboarding
50. ADIE stands for ______.
a. acquire, develop, instruct, and engage
b. acquaint, delegate, improve, and empower
c. allocate, determine, inspire, and elevate
d. assess, design, implement, and evaluate
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
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51. Training typically addresses ______.
a. the decision-making skills of non-managers
b. the technical skills of managers
c. the decision-making skills of managers
d. the technical skills of non-managers
52. A common method of off-the-job training is ______.
a. vestibule training
b. foyer training
c. mezzanine training
d. backroom training
53. Aaron is a new employee in your department. What is the most effective way to train
him?
a. Give him a list of instructions to follow.
b. Tell him to take notes while you describe how to do the job.
c. Demonstrate to him how to complete the tasks a couple times while explaining it to
him and then have him do the same back to you.
d. Let him figure out his own best ways to accomplish tasks.
54. Mary has recently hired a new employee and is beginning job instructional training
(JIT). She made him feel at ease, showed him what to do a few times while explaining
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
it, and then gave him some people he can reach out to in the case of any questions.
She then proceeded to monitor his work to ensure the quality. What step of JIT did Mary
miss?
a. yelling him when he is allowed to take breaks
b. allowing the trainee to complete the work while he explains all the steps
c. telling him what he was doing wrong
d. including other employees in the training process
55. In mechanistic organizations, ______ perform the evaluations.
a. peers
b. managers
c. direct reports
d. uninvolved third parties
56. In organic organizations, ______ perform the evaluations.
a. peers and managers
b. managers only
c. direct reports
d. uninvolved third parties
57. ______ involves ongoing giving of praise for a job well done to maintain
performance or take corrective action when standards are not met.
a. Counseling
b. Training
c. Coaching
d. Teaching