Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
60. There are two key variables in each stage of group development: ______
tends to continue to increase over time, whereas ______ tends to start high, drop
off, and then rise.
a. commitment; competence
b. commitment; cohesion
c. competence; commitment
d. cohesion; competence
61. If they are to function together as a team, the manager and members need
training in ______ skills.
a. strategic planning
b. group process
c. decision-making
d. HR management
62. The ______ empowers team members to take responsibility for performing
the management functions and focuses on developing effective group structure,
group process, and group development.
a. group manager
b. team member
c. team leader
d. group member
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
20
63. When you do not focus on telling employees what to do and assigning
individuals to do it but rather focus on developing group structure and process,
you are ______.
a. leading
b. planning
c. controlling
d. organizing and staffing
64. When dealing with a group that is not a team, the ______ takes responsibility
for performing the four functions of management.
a. change agent
b. team leader
c. individual employees
d. group manager
65. ______, one of the management functions, empowers group members to set
Objectives, develop plans, and make decisions. This function involves members
and makes sure they know the objectives, accept them, and are committed to
achieving them.
a. Leading
b. Controlling
c. Organizing and staffing
d. Planning
66. When you help the team set the standards and develop positive norms as
you transition from being a group to being a team, you are ______.
a. planning
b. controlling
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
c. leading
d. organizing and staffing
67. In terms of team rewards and recognition, skill-based pay works well with
______.
a. self-managed teams performing complex tasks
b. management-directed teams performing complex tasks
c. self-managed teams performing simple tasks
d. management-directed teams performing simple tasks
68. For an organization, the number-one time waster is ______.
a. many e-mails and phone calls
b. too many meetings
c. employee tardiness and absenteeism
d. excessive training
69. All of the following are elements of a meeting plan, EXCEPT ______.
a. date, place, and time
b. objectives
c. document review
d. participants and assignments
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
22
70. Before calling a meeting, clearly define its purpose and set ______ to be
accomplished during the meeting.
a. objectives
b. strategies
c. plans
d. targets
71. When team members are geographically close to one another, it is better to
have ______ meetings focusing on one or a few items.
a. less frequent, longer
b. less frequent, shorter
c. more frequent, shorter
d. more frequent, longer
72. When team members have to travel to attend meetings, ______ meetings are
needed.
a. fewer, longer
b. fewer, shorter
c. more frequent, shorter
d. more frequent, longer
73. Which of the following is NOT one of the three parts of a meeting?
a. decision making
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
23
b. identify objectives
c. cover agenda items
d. summarize and review assignments
74. Employees help the team and organization through ______—the expression
of constructive opinions, concerns, or ideas about work-related issues.
a. objections
b. voice
c. attitude
d. emotes
75. Asking an individual in advance for a specific contribution and/or using the
“round robin” rotation method, in which all members take turns giving their input,
may be effective ways of dealing with problem members of the ______ type in a
meeting.
a. wanderer
b. silent
c. arguer
d. bored
76. During meetings, Angela has a habit of trying to turn the group away from the
agenda topics by changing the subject of the discussion to something that
interests her. Angela appears to be a(n) ______ in terms of the types of problem
members in a meeting.
a. social loafer
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
b. arguer
c. bored member
d. wanderer
77. During meetings, Renata has a tendency to go through the motions of
working on the tasks at hand. However, she actually allows all of the other
members do the work, though she’s more than happy to take an equal share of
the credit for the completed work. Renata appears to be a(n) ______ in terms of
the types of problem members in a meeting.
a. social loafer
b. arguer
c. bored member
d. wanderer
78. During meetings, Anton has a tendency to spend most of his time on his
phone. If he were being entirely honest, he’d have to admit that he believes the
project this group is working on is not as important as what he has was working
on prior to the meeting. He also doesn’t think the other members of the group are
all that bright, at least compared to him. Anton appears to be a(n) ______ in
terms of the types of problem members in a meeting.
a. social loafer
b. arguer
c. bored member
d. wanderer
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
79. During meetings, Tomas has a habit of disagreeing with any point someone
is trying to make. It seems clear that Tomas enjoys being the center of attention
during these disputes and that he’s only objecting so that the attention turns to
him. Tomas appears to be a(n) ______ in terms of the types of problem
members in a meeting.
a. bored member
b. arguer
c. silent type
d. wanderer
80. Another name for a social loafer is a(n) ______.
a. free loader
b. duty dodger
c. social member
d. disengaged distractor
True/False
1. All teams are groups, but not all groups are teams.
2. Both engaged and disengaged teams grow profits at about the same rate.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
3. All employees have formal group membership, but the higher in the
organization, the fewer formal groups the manager is a member of.
4. While there is no ideal group size, 5–9 members generally provides the best
relationships and performance.
5. Command groups tend to be from the same functional area.
6. Group process is about how members do their work, not how they get along.
7. Group roles are the roles used through the group process and describe how
one interacts with others as they work.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
8. When considering group roles, managers should try to create a win-win
situation by balancing personal and organizational interest.
9. Norms are expectations about behavior that are shared by members of a
group.
10. Norms can change over time.
11. Research at Google suggests that positive group norms are more important
than who belongs to the team.
12. While important for other reasons, cohesiveness has little impact on team
performance.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
13. Status is based on many factors, including members’ performance, job title,
wage or salary, seniority, knowledge or expertise, interpersonal skills,
appearance, education, race, age, sex, and so on.
14. Personal conflicts can help team performance, but conflict of ideas tends to
hurt relationships and performance.
15. Two key variables in each stage of group development are competence and
commitment.
16. While the forming stage of group development calls for a high-directive, low-
supportive management style, it’s important to realize that low support doesn’t
mean none, so the manager must also allow time for group members to get to
know one another.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
29
17. Among businesses today, the trend is toward the empowerment of teams,
because teams can be more productive than groups.
18. With gainsharing, employees are paid for gaining additional skills or
knowledge they need to perform multiple jobs within a team and to share
knowledge with other team members.
19. If the intent of a meeting is simply to convey information, rather than
accomplish a given objective, it is probably better to send a memo or email
instead.
20. Starting and ending meetings late can actually help creativity and
performance by ensuring attendees have enough time to get settled and
sufficient time to discuss all agenda items.
21. A meeting should begin by opening with the agenda.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
22. In meetings, bored members are slackers that withhold their effort and fail to
perform their share of the work.
23. Whenever you work in a group, do not embarrass, intimidate, or argue with
any members, no matter how much they provoke you.
Essay
1. Compare and contrast characteristics of groups and teams.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
2. Explain the characteristics of group structure, group process, and group
development.
3. What does a task group consist of? Describe the two primary types of task
groups.
4. Describe briefly the disadvantages of having groups with more than roughly
nine members.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
5. As a manager, you may have no control over the size of your command group.
Briefly explain how you can address the difficulties inherent in overly large
groups.
6. Describe the three primary group roles.
7. What is the difference between rules and norms?
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
8. What are some of the things managers should do in regard to managing group
norms?
9. List and describe the factors influencing cohesiveness.
10. What are some of the things a manager can do to encourage cohesiveness
in groups?
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
11. Discuss the responsibilities of a manager in regard to group status.
12. Briefly explain the negative impact of unresolved conflict on groups.
13. What are the stages of group development? Briefly give an explanation of
each.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
AACSB Standard: Interpersonal relations and teamwork
14. Describe the appropriate management style associated with each of the four
major stages of group development.
15. List and describe the three ways that employees can be rewarded and
recognized for teamwork.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
16. Describe what an agenda is in regard to a meeting plan.